Kia Downtown LA - Service Center

Customer service at the car service center is fast paced and notify you through the process of what your vehicle will be getting serviced on. Excellent communication and notify you through the process of what your vehicle will be getting serviced on. Excellent communication More

Arturo was very attentive and thorough. Made me feel like my concerns and time were very important. He is by far the best service advisor I’ve dealt with in my 7 year relationship with Kia Downtown LA/ like my concerns and time were very important. He is by far the best service advisor I’ve dealt with in my 7 year relationship with Kia Downtown LA/Kia of Downtown Los Angeles. I would have given 5 stars but my issue with the prepaid maintenance I purchased has never been resolved. 5 stars for Arturo. 5 stars for the service mechanics. More

Good customer service .Didn’t wait that long for the Good customer service . Didn’t wait that long for the service and went expensive for the service. Good customer service . Didn’t wait that long for the service and went expensive for the service. More

Great service center - would recommend to any Kia driver in LA. Quick, friendly service and the price was right. in LA. Quick, friendly service and the price was right. More

From the moment I drove into the service area to the moment O left with my car was fabulous! Great, personable staff and everyone seemed happy to help. What a breath of fresh air! moment O left with my car was fabulous! Great, personable staff and everyone seemed happy to help. What a breath of fresh air! More

Amazing service and fast oil change !! If you want your car taken care of the right way bring it to Kia dtla car taken care of the right way bring it to Kia dtla More

Bad customer service people that work there think they’re in vacation, they don’t care that you’re waiting for hrs on end without an explanation or update. I understand if you’re busy but at least act like y in vacation, they don’t care that you’re waiting for hrs on end without an explanation or update. I understand if you’re busy but at least act like you’re doing something let let us the customers see you playing around with your fellow employees. Also what’s the deal with you not having a manager on the floor? Who runs this place? Not a manager not a supervisor on the floor? Bad bad… at least they fixed the car the same day. Couldn’t even guaranty a loner. More

The service was great and I really appreciated how helpful everyone was. I know very little about cars so the insights Arturo gave me about cars in general will definitely be something I remember, or helpful everyone was. I know very little about cars so the insights Arturo gave me about cars in general will definitely be something I remember, or at least try to haha More

Thank you. I was very happy with my service appointment. Arturo gave exceptional customer service. Arturo gave exceptional customer service. More

My only issue was that I waited a bit too long for service but otherwise service was lovely. service but otherwise service was lovely. More