Kia Downtown LA - Service Center

Disorganized, chaotic and misleading service protocols. My car had a number listed on it to show where I was in line (I also had an appt). However they took the car AFTER me first to service. I didn’t know My car had a number listed on it to show where I was in line (I also had an appt). However they took the car AFTER me first to service. I didn’t know about this until I went to see how far along my car was. I informed the manager of this and he assured me that when the techs come back from lunch at 12.30p he’ll tell them to work on my car instead of the one after me. I didn’t trust his statement so at 12:45p I went back to check on my car and of course, nobody had informed the mechanic to stop working on that other car and work in mine instead. I found another manager who then went & told the mechanic of this change. So FINALLY my car was pulled in the repair area and the mechanic Sergio worked on it. There was no apology from this second manager nor the first; it felt like they just don’t care. Sergio finished my car but my service writer Leslie was at lunch so Emilio. Emilio was the ONLY ONE TO APOLOGIZE about this issue and proceeded to check me out with excellent care. Emilio was great and so was Sergio. The rest of the service sucked. I would pay more by my home for service then come then come to KIA DTLA again. More

This is the second time KIA disappoints regarding there diagnostics with the vehicle. As well as this time my vehicle came back with a smear or hit from carelessness from the associates there. diagnostics with the vehicle. As well as this time my vehicle came back with a smear or hit from carelessness from the associates there. More

The service I received on 9/24 was the worse I've ever experience in all the 5 years I've going to Kia Downtown experience in all the 5 years I've going to Kia Downtown More

Horrible customer service. When i try to find the person who was helping me she was never there who was helping me she was never there More

For the service center - There is honestly no real point in making an appointment here. I went in 9am on the dot on a Tuesday and didn't get physically checked in until 10 (with a 9am appointment). They sai in making an appointment here. I went in 9am on the dot on a Tuesday and didn't get physically checked in until 10 (with a 9am appointment). They said it wouldnt be ready to check out until possibly 6pm just for a diagnostic (which they also quoted $200 for). I'll probably and unfortunately never come back here. To be fair, people were friendly, but there's just no real order of business at this location. More