Kia Downtown LA - Service Center

Alejandra was amazing to work with, she was super clear and patient with explaining everything that my car needed and what she could do for me before charging me anything. She was also great at following u and patient with explaining everything that my car needed and what she could do for me before charging me anything. She was also great at following up with me and did everything in her power to help me get my car working! More

Great customer service. They are very friendly staff too. The rep was also very nice and helpful. I always get good service . The rep was also very nice and helpful. I always get good service . More

Pretty good service did waited a bit longer than promised but they complimentary an oil change. but they complimentary an oil change. More

Fast and efficient service. My only issue is when I called to schedule my service appointment I never received a confirmation text or email, so I had to call the dealership back to make sure my appoint called to schedule my service appointment I never received a confirmation text or email, so I had to call the dealership back to make sure my appointment was still on their books. More

Had a great experience with Jay helping me out. He was so sympathetic due to me not feeling well. Thank you so much Jay. sympathetic due to me not feeling well. Thank you so much Jay. More

Great work , always from them . Always taking great care of my car when ever I need it of my car when ever I need it More

Overall, my Consultant took great care of me. This Service Center has great customer and service! Service Center has great customer and service! More

This dealership is very clean the staff is ver professional and makes things move smoothly and fast I give this dealership 10/10 would most definitely return professional and makes things move smoothly and fast I give this dealership 10/10 would most definitely return More

Every time I go to do my car service, I am explained what type of service my car needs or not. Very kind staff. type of service my car needs or not. Very kind staff. More

No timely response from service representatives or service manager. Disappointed service manager was unable to be found after quoting me a service fee for my Kia Optima Hybrid EX fuse to resolve Hybri service manager. Disappointed service manager was unable to be found after quoting me a service fee for my Kia Optima Hybrid EX fuse to resolve Hybrid Alert Warning indicator for past 2years after purchasing battery at recommendation of service department for same Warning More