Kia Downtown LA - Service Center

Jeffrey Morataya is an excellent employee. He provided great customer service...kept me informed throughout the entire service process. He provided great customer service...kept me informed throughout the entire service process. More

Service was fast and efficient. Michaela answered all of my questions. Lounge area was not so crowded and the time went by quickly Michaela answered all of my questions. Lounge area was not so crowded and the time went by quickly More

It was a fast and pleasant visit. Desiree explained everything to me well and helped me out on understanding everything. Desiree explained everything to me well and helped me out on understanding everything. More

Can I give less than 1 star? In 40 years of getting cars serviced this was the worst experience I have ever had. 1 hour wait past appointment time. Complete lack of responsiv In 40 years of getting cars serviced this was the worst experience I have ever had. 1 hour wait past appointment time. Complete lack of responsiveness on the issue I brought the car in for despite it being my 3rd visit Unhelpful bordering on rude service manager who should not be in the customer service business. Complete lack of respect for my time. The service advisor tried her best but was clearly not enabled to be helpful in any meaningful way. Overall this was an absolutely terrible experience across all possible metrics and I will no go out of my way to tell anyone who asks to never use this dealership. More

I got a cool car, thank you to all and all a good night. cool cool More

Bad service long waiting time. Totally disorganized will not use their service in the near future Totally disorganized will not use their service in the near future More

Thank you, Jack you were a great help in making this purchase. I want to thank you for your patients. And taking the time to explain everything in such detail. Thanks again for your conversation and in purchase. I want to thank you for your patients. And taking the time to explain everything in such detail. Thanks again for your conversation and insuring I was making a good decision. More

Brakes squeaking the day I retrieved my car Despite paying the additional service fee. I’m not especially pleased. paying the additional service fee. I’m not especially pleased. More

Quick and excellent service, I was very satisfied with my visit to the downtown LA service center visit to the downtown LA service center More

I went in for a routine check up and everyone helped me out in a timely manner. I love how everyone is at their station and are very attentive. out in a timely manner. I love how everyone is at their station and are very attentive. More