Kia Downtown LA - Service Center

Absolute worst experience ever. Took my car in for service and repair. First, after arriving on time...took me 50 minutes for my service guy to get to me. They had my car for near Took my car in for service and repair. First, after arriving on time...took me 50 minutes for my service guy to get to me. They had my car for nearly a month, returned it filthy (having left the red marker they use on the windshield) and it was not fixed. They did not clear any of the service notices and 3 days later my tire pressure indicator went on...the pressures were all over the place meaning they did not even look at the tires or they did it very wrong (there is nothing wrong with the tires. Took it back a second time (again having to wait nearly an hour to drop off) for the repair and told them to check the service was performed. Took another month...this time they did fix the charge issue, but they did not check the tires again. The car was cleaned this time, which they seemed to want an award for. Over both periods they had the car, they only called me for updates after my repeated attempts to call or text. While the people were all friendly that doesnt mean good service. I will try the Van Nuys dealer next time and hope they can do better. More

Me encanta,la,amanolidad y atencion y mas la,ayuda que dan..El sr Arturo diaz muy conpetente . dan..El sr Arturo diaz muy conpetente . More

Great service ,fast good people great service great service great service great service great attitude service great service great service great attitude More

Jonathan, Steve, and Ben were amazing. From the moment I arrived to the moment I left I felt taken care of and like my business was appreciated. Thank you for having such amazing people From the moment I arrived to the moment I left I felt taken care of and like my business was appreciated. Thank you for having such amazing people work for you. More

I almost got into an accident due to a break fluid cleaner left in windowsheild. cleaner left in windowsheild. More

Friendly and professional staff. Very easy to get in and get out. Will definitely keep coming back here. Very easy to get in and get out. Will definitely keep coming back here. More

I really like this dealership, the people were nice and helpful and answered all my questions. helpful and answered all my questions. More

Jeffrey Morataya is an excellent employee. He provided great customer service...kept me informed throughout the entire service process. He provided great customer service...kept me informed throughout the entire service process. More

Service was fast and efficient. Michaela answered all of my questions. Lounge area was not so crowded and the time went by quickly Michaela answered all of my questions. Lounge area was not so crowded and the time went by quickly More

It was a fast and pleasant visit. Desiree explained everything to me well and helped me out on understanding everything. Desiree explained everything to me well and helped me out on understanding everything. More