Kia Downtown LA - Service Center

My daughter had to take her car to kia downtown My daughter had to take her car to kia downtown 10/19/2021 due to her engine light coming on. We live in Arizona, she was traveling back from Calif My daughter had to take her car to kia downtown 10/19/2021 due to her engine light coming on. We live in Arizona, she was traveling back from California. It has been a nightmare ever since. It took till 10/30/2021 for them to diagnosed bad gas, oh wait, never mind it’s high octane gasoline, wait the gasoline has too much alcohol in it but before that a test showed no alcohol. No idea what was ever wrong with it. It take 2-3 weeks to get a response to any of my emails. They do not return calls. They lie as to what the problem is. They are not educated on the vehicles, period. They hang up on you because you ask too many questions and become frustrated because of all that I have mentioned. My daughter spent a week in California. Had to pay for a room, a car rental and missed work for a week. She had to have a friend come get her to bring her back to Tucson to go back to work . On December 4, 2021, I had to drive back to California to get the vehicle, occurring more costs. Upon picking the vehicle up there were 2 small dents on it. They, of course, claim the dents were there when she bought the vehicle in but the pictures, they took at that time show no damage. There is so much more to this story but I cannot fit it all. Reading the reviews I can see this is common when dealing with this place. I have never in my life dealt with a place with such poor service. I feel bad for Kia because they are definitely giving them a bad name. This is my daughter second Kia, she is selling this one because of this incident, as her nor I will ever purchase another one. We dealt with Christine Romero, Jose Duran and Sharleen Macias. I would really consider taking your vehicle to this location, I wish we would never have taken it here. More

As soon as I came service was instant and the wait was very comfortable. I really enjoyed my experience yesterday. Order times were a little more hectic but I always get treated with the upmost respect an very comfortable. I really enjoyed my experience yesterday. Order times were a little more hectic but I always get treated with the upmost respect and care. More

Alejandra from service department took great care if my vehicle and myself while I waited to get my oil change done. vehicle and myself while I waited to get my oil change done. More

My advisor Emilio is the best I asked for him every time I go because he treats me so well he always answers every question I have to the fullest and is willing to help me with any problems that I have I go because he treats me so well he always answers every question I have to the fullest and is willing to help me with any problems that I have More

Emilio Quinonez great service advisor, he understood the assignment! Came in for an oil change and a tune up! Quick service assignment! Came in for an oil change and a tune up! Quick service More

The service was great , the wait was manageable and the customer service was top notch ! Will definitely go back to the Kia Service Center customer service was top notch ! Will definitely go back to the Kia Service Center More

My advisor Gabriel was super kinda and helpful. He did everything he could to help me and I am grateful for it. Hope he can help me out next time. everything he could to help me and I am grateful for it. Hope he can help me out next time. More

Ordered a part 2 month ago, called multiple times and didnt received any update regarding the order until physically showed up. They said there were too many orders and missed out mine. Also got 3 differ didnt received any update regarding the order until physically showed up. They said there were too many orders and missed out mine. Also got 3 different quotes about same part installation, how that happened? Anyway very disappointing with the service. More

My service advisor Julie Romero was the sweetest and kind! And very communicative absolutely the best! kind! And very communicative absolutely the best! More

Great service ! They Were able to take me in 10 min before my appointment. Arturo was very patient with me and the questions I had. he was really nice . I’ll definitely come back to get service for M before my appointment. Arturo was very patient with me and the questions I had. he was really nice . I’ll definitely come back to get service for My car at down town LA . Thank you so much More