Kia Downtown LA - Service Center

My experience at Kia Downtown was great! Very fast service, my service advisor was great as well. Marc went over my invoice and explained the services completed. service, my service advisor was great as well. Marc went over my invoice and explained the services completed. More

Kia Downtown has excellent services. The service department are very friendly and the waited time was minimal. I took my car in to have it service and within the hour it was done. department are very friendly and the waited time was minimal. I took my car in to have it service and within the hour it was done. More

Refuse diagnose cause of the problem. Decline to electronic and switch diagnostic. Which recommended by another Kia Dealership New Orleans. Due to refusal, I transfer my car to another Kia service c electronic and switch diagnostic. Which recommended by another Kia Dealership New Orleans. Due to refusal, I transfer my car to another Kia service center. More

No customer parkinglot (Farily understandable due to the location) Service dept employees weren't really professional. No greeting even I was standing infront of them. One guy looked at me like what and why location) Service dept employees weren't really professional. No greeting even I was standing infront of them. One guy looked at me like what and why is he standing there. Waited quiet some time even though we got there before appointment time also. Service took longer than expected as well. More

My daughter had to take her car to kia downtown My daughter had to take her car to kia downtown 10/19/2021 due to her engine light coming on. We live in Arizona, she was traveling back from Calif My daughter had to take her car to kia downtown 10/19/2021 due to her engine light coming on. We live in Arizona, she was traveling back from California. It has been a nightmare ever since. It took till 10/30/2021 for them to diagnosed bad gas, oh wait, never mind it’s high octane gasoline, wait the gasoline has too much alcohol in it but before that a test showed no alcohol. No idea what was ever wrong with it. It take 2-3 weeks to get a response to any of my emails. They do not return calls. They lie as to what the problem is. They are not educated on the vehicles, period. They hang up on you because you ask too many questions and become frustrated because of all that I have mentioned. My daughter spent a week in California. Had to pay for a room, a car rental and missed work for a week. She had to have a friend come get her to bring her back to Tucson to go back to work . On December 4, 2021, I had to drive back to California to get the vehicle, occurring more costs. Upon picking the vehicle up there were 2 small dents on it. They, of course, claim the dents were there when she bought the vehicle in but the pictures, they took at that time show no damage. There is so much more to this story but I cannot fit it all. Reading the reviews I can see this is common when dealing with this place. I have never in my life dealt with a place with such poor service. I feel bad for Kia because they are definitely giving them a bad name. This is my daughter second Kia, she is selling this one because of this incident, as her nor I will ever purchase another one. We dealt with Christine Romero, Jose Duran and Sharleen Macias. I would really consider taking your vehicle to this location, I wish we would never have taken it here. More

As soon as I came service was instant and the wait was very comfortable. I really enjoyed my experience yesterday. Order times were a little more hectic but I always get treated with the upmost respect an very comfortable. I really enjoyed my experience yesterday. Order times were a little more hectic but I always get treated with the upmost respect and care. More

Alejandra from service department took great care if my vehicle and myself while I waited to get my oil change done. vehicle and myself while I waited to get my oil change done. More

My advisor Emilio is the best I asked for him every time I go because he treats me so well he always answers every question I have to the fullest and is willing to help me with any problems that I have I go because he treats me so well he always answers every question I have to the fullest and is willing to help me with any problems that I have More