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1,452 Reviews of Kia Downtown LA - Service Center
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February 08, 2022
The wait is too long for checking in your vehicle. I had an appointment and had to wait 30 minutes before someone attended to me. When the vehicle is returned it is not washed. The staff is friendly. The an appointment and had to wait 30 minutes before someone attended to me. When the vehicle is returned it is not washed. The staff is friendly. The text message service does not go to a live number and drops when called or does not get answered when texted to. The texting system is excessive. I was home wit my car when I was texted that my car is ready. More
by walterdm
Verified CustomerEmployees Worked With
Arturo Rios
February 08, 2022
Great experience and customer service from Christine Romero! She is AMAZING to work with and helped me out with my service needs in just minutes ! Told me exactly what my car needed service for and took Romero! She is AMAZING to work with and helped me out with my service needs in just minutes ! Told me exactly what my car needed service for and took care of it for us! I will come here again for my future services needed! More
by Gayane
Employees Worked With
Christine Romero
February 05, 2022
My experience at Kia Downtown was great! Very fast service, my service advisor was great as well. Marc went over my invoice and explained the services completed. service, my service advisor was great as well. Marc went over my invoice and explained the services completed. More
by papelleo35
Employees Worked With
Marc Diaz
February 05, 2022
Car broke down 1 hour after service. Had to convince them to do diagnostic for free (even tho I just paid $700). Quoted me 1 week to fix- was without a car for more than a month. I the end they offered me 10 to do diagnostic for free (even tho I just paid $700). Quoted me 1 week to fix- was without a car for more than a month. I the end they offered me 100 off a 1800 (2500 total)service. To top it off they were ghosting my calls and not responding to texts Don’t come here More
by nf
Employees Worked With
Manny Salinas
February 03, 2022
Kia Downtown has excellent services. The service department are very friendly and the waited time was minimal. I took my car in to have it service and within the hour it was done. department are very friendly and the waited time was minimal. I took my car in to have it service and within the hour it was done. More
by JUSFRAN3
Employees Worked With
Christine
February 02, 2022
Refuse diagnose cause of the problem. Decline to electronic and switch diagnostic. Which recommended by another Kia Dealership New Orleans. Due to refusal, I transfer my car to another Kia service c electronic and switch diagnostic. Which recommended by another Kia Dealership New Orleans. Due to refusal, I transfer my car to another Kia service center. More
by cnpetroni15
Employees Worked With
Kristen Romero
February 02, 2022
I do not have a Kia (nor would I ever), do not live in LA (or even on the same coast) where this dealership is located. They will now not stop emailing me invoices, surveys, etc. even after I have contacted (or even on the same coast) where this dealership is located. They will now not stop emailing me invoices, surveys, etc. even after I have contacted them to inform them that they have the wrong email address. Please leave me alone, I’m not sure who gave you a fake email address but it was probably so they didn’t receive all this crap in their inbox but now it is coming to mine. SMH. More
by MP
Employees Worked With
Julie
February 01, 2022
No customer parkinglot (Farily understandable due to the location) Service dept employees weren't really professional. No greeting even I was standing infront of them. One guy looked at me like what and why location) Service dept employees weren't really professional. No greeting even I was standing infront of them. One guy looked at me like what and why is he standing there. Waited quiet some time even though we got there before appointment time also. Service took longer than expected as well. More
by Dan
Employees Worked With
Christine
