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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,452 Reviews

1,452 Reviews of Kia Downtown LA - Service Center

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February 14, 2022

great experience! super fast, thorough, nice people, took less than an hour and check out was quick too. thanks! More

by stefani.osullivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
his name isn't here but I think it was Arturo
Feb 16, 2022 -

Kia Downtown LA responded

We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!

February 14, 2022

Mark was very patient and informative. Helped in identifying and recommending services required by the car. More

by EIZAT MUSHTAQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Mejia
Feb 16, 2022 -

Kia Downtown LA responded

Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.

February 14, 2022

Took my vehicle to downtown LA kia for maintenance servicing and have my door lock replaced after someone tried to break into it. I was out of there in about 1 hour, they were really on the job. Ever More

by DEDEAUX_3_4
Recommend Dealer
Yes
Employees Worked With
Daniel Espinoza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2022 -

Kia Downtown LA responded

Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.

February 13, 2022

Bad service, unprofessional, they said one thing, and Bad service, unprofessional, they said one thing, and isn't true, be careful, you'll lost your time. More

by CLEMENTE678980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No necesary
Feb 16, 2022 -

Kia Downtown LA responded

We always aim to deliver a great experience. We are disappointed when we hear that we may have missed the mark! Thank you for taking the time to bring this to our attention. We will use this feedback to develop further.

Feb 16, 2022 -

Kia Downtown LA responded

Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.

February 12, 2022

Very good service but took a little longer time than I expected. Over all I satisfied. More

by andrewkchung
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Vanegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2022

Service was completed in a timely manner even though the system was down. Service advisor Arturo was professional and helpful in his delivery. More

by CLARACARDENAS72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo
February 11, 2022

Organize Professional PatientWorks wellHelp you Organize Professional Patient Works well Help you understand what is being to your car when you being it in for service More

by AMUNIQUEFOSTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Romero
February 09, 2022

I had a really great experience at this Kia service center. Everyone was friendly and overall great service. I will definitely be coming back. Thanks! More

by STEPHSERRANO16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Rios
February 09, 2022

They were unable to locate or confirm that my car was dropped of by the roadside tow service for a week. I literally had to go there and hunt my car down. Getting someone on the phone there is virtually More

by IRANDCOOK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arturo
Feb 16, 2022 -

Kia Downtown LA responded

As you can see from our other reviews, we pride ourselves in providing great customer service and we would like to do the same for you. We would like the opportunity to make it up to you. Our General Manager (name) will be reaching out to you personally. We hope to resolve this and earn you back as a customer.

February 08, 2022

No me gusto que mi carro estuvo mas de 7 días y no me llamaron para nada ni recibían mis llamadas. More

by Alma chavez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Mejía
Feb 16, 2022 -

Kia Downtown LA responded

Gracias por publicar una revisión. Lamentamos saber que su experiencia no fue de la calidad que esperaba. Nos gustaría tener la oportunidad de investigar sus comentarios más a fondo.

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