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1,452 Reviews of Kia Downtown LA - Service Center
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March 01, 2022
I gave a reading of 4 only because of Gary the gm, he made it happen to repair my car. Gary cares about his customers and made me happy. Tyvm Gary I will be back at your dealership. made it happen to repair my car. Gary cares about his customers and made me happy. Tyvm Gary I will be back at your dealership. More
by AJRIVERA4650
Verified CustomerEmployees Worked With
NA
February 28, 2022
Best services very nice people good price fast service i like this kia dealer i recommend.. like this kia dealer i recommend.. More
by Mario trigueros
February 27, 2022
they were great and every friendly and every fast with fixing my car. and the person who did my paperwork was the best. fixing my car. and the person who did my paperwork was the best. More
by NATASHAFREY
Employees Worked With
February 27, 2022
Marc Diaz is the best! He spent almost a whole month trying to get my car's insurance to pay for some work on my car and was super friendly. That man needs a raise! THANK Y He spent almost a whole month trying to get my car's insurance to pay for some work on my car and was super friendly. That man needs a raise! THANK YOU! More
by JESENYATRUJILLO
Employees Worked With
February 23, 2022
Alejandra Reynoso was by far the best advisor I have had. She was very knowledgeable and made sure all my car concerns were addressed. She asked all the right questions and made sure I understood what it w She was very knowledgeable and made sure all my car concerns were addressed. She asked all the right questions and made sure I understood what it was that my car needed to get fixed properly. I will for sure ask for her by name next time my car needs service. More
by vrosas88@yahoo.com
Employees Worked With
Alejandra Reynoso
February 22, 2022
I have been a customer of these so call service department of kia of downtown But it hasn't always been satisfying experience, today is the las time I bring my car here, I brought my car for som department of kia of downtown But it hasn't always been satisfying experience, today is the las time I bring my car here, I brought my car for some malfunctioning, so I mentioned something about pumping gas and right after my car started malfunctioning. So I left it for a diagnosis but it took them 2 days to just suspect diesel was pump in my car and that they needed to do more inspections and diagnosis so they wanted charge me 630$ to just continue checking. The service advisor show me 2 pics of the fluid they supposed got out of my car's tank. 1 clear color and t 2nd kind of yellow color claiming that the clear color was diesel and the other was gasoline. Very poor service and experience. I will definitely won't come back anymore. More
by robertrivs0413
Employees Worked With
Christin
February 18, 2022
This dealership was very easy to work with, it was my first time taking my car in for a service and I was really apprehensive and unsure of what I needed to get done, but Mark Mejia was amazingly helpful first time taking my car in for a service and I was really apprehensive and unsure of what I needed to get done, but Mark Mejia was amazingly helpful, I will be back for sure! More
by NDESANTIAGO86
Employees Worked With
Mark Mejia
February 16, 2022
This is absolute the worst dealership probably in the world and the history of existence. They took an entire two months to fix my car and returned it with a dead battery. They are considerably dishonest world and the history of existence. They took an entire two months to fix my car and returned it with a dead battery. They are considerably dishonest and when I finally was able to get my car (that I had to call and keep checking if it was ready, they never called me to tell me) it took them 4 HOURS to give me my car back. 4 ENTIRE HOURS and I was just there to pick it up. you get passed around to multiple advisors, no one knew where my car was for hours, or were stalling because they couldn’t get my battery going. I have zero idea. “We’re getting your car now” again went on for 4 hours. This facility should be SHUT DOWN. Employees even complain that the place is terrible. This is just not a facility that should continue to be open. I hope my car doesn’t have a problem in the future because I don’t even really trust the work they did. They also somehow generated an invoice with the work they “did” before all the parts came for the actual job. They invoice stated the car was running when they hadn’t even received all the parts. Definitely suspicious and they didn’t even have an answer to how an invoice saying that was even possible. The most unpleasant experience. I wish I didn’t have to take it there. I had to contact corporate because they were so terrible. More
by HARRISALEXIS90
Employees Worked With
Safe to say all terrible
