Kia Downtown LA - Service Center

Service Even though it's a busy place, I'm always treat it with a smile and makes my experience great I would definitely come back Even though it's a busy place, I'm always treat it with a smile and makes my experience great I would definitely come back More

Too busy Love the car [Soul], but have had deteriorating experiences when I tried to get routine service at the dealership. Everything from setting [and getti Love the car [Soul], but have had deteriorating experiences when I tried to get routine service at the dealership. Everything from setting [and getting] an appointment became an ordeal. And the wait, even when I made a prearranged appointment, was unacceptable. I've decided to forgo on the free oil changes [which was offered when I bought the car] and get the servicing done by an independent. They clearly have not kept up with the volume of work they have. More

Surprising Service I went to the service department expecting to be there for a few hours because I do understand that just because I had a 7 am appointment it doesn't m I went to the service department expecting to be there for a few hours because I do understand that just because I had a 7 am appointment it doesn't mean that I will be there for a short time. There are other cars needing service and some of those cars have been there for more than one day. I was pleasantly surprised when my name was call an hour later to pick up my car, service was done. Great job!!! :-) More

Quick and smooth, very pleasant experience. I had a very pleasant experience at the Kia of Downtown service department. I went in for oil change. I was greeted as soon as got off the car. Leslie I had a very pleasant experience at the Kia of Downtown service department. I went in for oil change. I was greeted as soon as got off the car. Leslie was very pleasant for helping me and informing me about the service I wanted. I usually go to the local mechanic, but Kia service changed my mind. I will go back to Kia for my next service. More

Kia Service Everything went well. The service was great. The coffee was good. Now my car is up-to-date in repairs and the overall experience was great! Everything went well. The service was great. The coffee was good. Now my car is up-to-date in repairs and the overall experience was great! More

Great, fast and convenient service I dropped off my car early for my appointment and within the time I was there to sign my paperwork, they had already put my car up and were able to sh I dropped off my car early for my appointment and within the time I was there to sign my paperwork, they had already put my car up and were able to show me what was wrong and what I needed. The free gourmet coffee and danish was nice too! I had to leave for work after my drop off and they scheduled a ride for me. My brakes were fixed that day and I picked my car up after work. More

Great service, fast and easy. Once I pulled up someone greeted and registered me right away. I also got a free first time oil change service coupon. I did not have to wait long. Th Once I pulled up someone greeted and registered me right away. I also got a free first time oil change service coupon. I did not have to wait long. The waiting room was great with the comfy chairs, vending machines and TV. Also I was not pressured to buy anything that my car didn't need. Great experience overall, thumbs up More

Worse experience ever. Defective car and bad service. Kia company socks in every way. 1- Road assistance is a joke. it took 2 hours to arrive after I explained several times my car was blocking a bus stop Kia company socks in every way. 1- Road assistance is a joke. it took 2 hours to arrive after I explained several times my car was blocking a bus stop and the bus driver and the passenger were yelling at me for blocking their way. 2- extended Guaranty? seriously. I had a covered rental car and they wanted to me wait since Saturday morning to wait for then to have change to review the car and decide if I needed a car (despite of the fact that they had to town away my car because it wasn't working at all. 3- the car had a mayor mechanical crash. suddenly stop working and everything was locked, gear, keys windows, etc. Still the dealer wants to return the car without fixing it because they couldn’t find any problem. MY car is new (only 4 months) 2016 Kia soul. Don't buy defective cars from Kia Downtown LA. When you are buying a car they treat you like a queen, once you paid they treat you like trash and ignore the car problems. More

Great, friendly service Kal has been taking care of my car at Kia for a while now and does a great job!!! Professional, courteous and thorough service department. Kal has been taking care of my car at Kia for a while now and does a great job!!! Professional, courteous and thorough service department. More

Kia does not commit to what they say !!! First of all we went to Kia of DTLA on a Wednesday and the guy from Kia of downtown La tells me and my husband that the car should be brought in early First of all we went to Kia of DTLA on a Wednesday and the guy from Kia of downtown La tells me and my husband that the car should be brought in early Friday morning guys because the parts for the Kia won't arrive till 2 days later and so we took our car early morning on Friday. The worker there Ara I belive it is told us it would be done by Friday and we would receive a call however we had to call them more than 3 times without recieving one single call back. We decide to call Saturday and were told we will get a call back later . Ok then we wait and when we receive the call we get the bad news that they were sent the wrong part and therefore we will have to wait even longer . It has been an unpleasant time dealing with the workers at Kia I did not have this problem with Honda though so when I compare both services I get even more disappointed for getting a Kia car . More