Kia Downtown LA - Service Center

Julie is amazing Knowledgeable and keep me informed about the status of my car and what was wrong with it the status of my car and what was wrong with it More

WORST EXPERIENCE EVER! I recently purchased a Kia Sorento in March 2022 and had to go in because my breaks were squeaking extremely loud. Before I got there I picked up my I recently purchased a Kia Sorento in March 2022 and had to go in because my breaks were squeaking extremely loud. Before I got there I picked up my 5 year old sons gold necklace and bracelet from getting cleaned and put it in my glove department before handing over my vehicle. On the drive home from picking up my vehicle I noticed it was gone. I went in the following day to let them know there was no reason for anyone to go through my vehicle since the problems was in the engine and I left my Jewelry in the glove department because I did not feel comfortable walking around downtown LA with jewelry in my purse and was told by Christine Romero that it was not their fault because I signed a paper stating if anything was lost or damaged it was not on them. She then went on to attack my husband and say we didn’t make any sense, why would we not feel comfortable walking around with jewelry in my purse but yet I had on a bracelet and he had no problem letting me walk around with that. Extremely rude and inconsiderate. Too top it off its been 3 weeks since this awful experience with Christine and Ruben and my breaks are back to squeaking loud then ever! NEVER again will I go there. And just a heads up, they’ll let their employees rob you and then tell you you basically signed a form saying anything lost or damaged is on you. More

Great service . Was greeted when arrived . All team members we’re nice . Fast service. Was in and out in less than 1 hour Was greeted when arrived . All team members we’re nice . Fast service. Was in and out in less than 1 hour More

Awful. Management was horrible in communication and the sales rep had rarely contacted me about the updates on my vehicle. My car was left in a dusty/unsafe Management was horrible in communication and the sales rep had rarely contacted me about the updates on my vehicle. My car was left in a dusty/unsafe parking lot for months. Finally when the car was 'ready' to pick up- it was presented back to me with dents, scratches, and marking surrounding the car. Gary, the GM, ignored six follow up emails and calls of mine. Mark also delayed and dismissed my requests. Manuel was friendly and I had only dealt with him in the matter once but is more communicative. More

No conozco a nadie de ese lugar ya que resido en Venezuela Caracas ! Si tienen un negocio en Venezuela con gusto los calificaría! Venezuela Caracas ! Si tienen un negocio en Venezuela con gusto los calificaría! More

Would recommend to family and friends good service and communication will return for all my services needs communication will return for all my services needs More

kia servixe staff very nice and friendly, very helpful, good service, good advice for my next service, thank u good service, good advice for my next service, thank u More

Service advisor, Arturo Rios, was very informative and efficient. I felt taken care of from start to finish. efficient. I felt taken care of from start to finish. More

The dealers at the shop are all super nice. I had various questions as I went in and they were all gracious about answering all my questions in detail. I had various questions as I went in and they were all gracious about answering all my questions in detail. More

Didn't have an appointment but it did it matter to them they took my car they took my car More