Kia Downtown LA - Service Center

Worst dealer in the planet. Only person that took care of our problems was the general manager. Sales department and service are the worst. Very unprofessional Only person that took care of our problems was the general manager. Sales department and service are the worst. Very unprofessional More

Pésimo servicio, primero porque trate de contactarme atravez del teléfono y nunca contestaron así que fui personalmente a hacer mi cita y me la dieron a las 9 de la mañana, pues había una línea que le d atravez del teléfono y nunca contestaron así que fui personalmente a hacer mi cita y me la dieron a las 9 de la mañana, pues había una línea que le daba la vuelta al negocio así que después de una hora de espera que me tocó mi turno, me salen con que el servicio que yo necesitaba para mí Kia Sorento que era un simple cambio de aceite lo tenía que pagar que porque en el contrato no tenía servicio ain cobro o no se que, ya la verdad harta me fui mejor a dónde venden las partes para comprar el dichoso filtro que solo lo venden ahí así que después de todo los inconvenientes mi hijo me hizo el cambio de aceite. La verdad me hubieran ahorrado toda la perdida de tiempo y el coraje que pase y no me estuviera molestando en escribir este review.. More

Sent my car in for a alternator issue they told me it was my battery. I paid $397 for a new battery. Three days later I returned the vehicle, I was later told my initial concern (the alternator) needed to b my battery. I paid $397 for a new battery. Three days later I returned the vehicle, I was later told my initial concern (the alternator) needed to be replaced for $1088. I said no I have a warranty when I went to pick up my car. They had took parts out of the car. So I had to wait for them to rehook my car. I drove to the dealership where I purchased the car and had a warranty. Under 20 mins a 10 mile street commute my car was smoking and leaking antifreeze. My dealership told me told me to tow it back to Kia ( who returned my car in worse condition) to fix the leak before getting the alternator fixed. It’s been since June 2nd since I’ve had my vehicle. It is now June 26th and I have no loaner car or have any update as to when my car will be fixed just to get it sent to the dealership to get my alternator fixed. Zero stars awarded to the customer service at Kia Downtown. Oh I forgot to mention they put a deep scratch on the right side or my car under the passenger light. AND did NoT take pictures of my car when I initially brought it in to prove there fault/error. More

Excelente el trato y el servicio , me an sabido ayudar en lo q e nesecitado ... en lo q e nesecitado ... More

Came for an oil change and the service advisor was friendly and the oil change only took 30-45 minutes. In and out very fast. friendly and the oil change only took 30-45 minutes. In and out very fast. More

Muy buen lugar en una muy buena ubicación fácil de llegar y el personal brinda un excelente atención y el personal brinda un excelente atención More

Julie is amazing Knowledgeable and keep me informed about the status of my car and what was wrong with it the status of my car and what was wrong with it More

WORST EXPERIENCE EVER! I recently purchased a Kia Sorento in March 2022 and had to go in because my breaks were squeaking extremely loud. Before I got there I picked up my I recently purchased a Kia Sorento in March 2022 and had to go in because my breaks were squeaking extremely loud. Before I got there I picked up my 5 year old sons gold necklace and bracelet from getting cleaned and put it in my glove department before handing over my vehicle. On the drive home from picking up my vehicle I noticed it was gone. I went in the following day to let them know there was no reason for anyone to go through my vehicle since the problems was in the engine and I left my Jewelry in the glove department because I did not feel comfortable walking around downtown LA with jewelry in my purse and was told by Christine Romero that it was not their fault because I signed a paper stating if anything was lost or damaged it was not on them. She then went on to attack my husband and say we didn’t make any sense, why would we not feel comfortable walking around with jewelry in my purse but yet I had on a bracelet and he had no problem letting me walk around with that. Extremely rude and inconsiderate. Too top it off its been 3 weeks since this awful experience with Christine and Ruben and my breaks are back to squeaking loud then ever! NEVER again will I go there. And just a heads up, they’ll let their employees rob you and then tell you you basically signed a form saying anything lost or damaged is on you. More

Great service . Was greeted when arrived . All team members we’re nice . Fast service. Was in and out in less than 1 hour Was greeted when arrived . All team members we’re nice . Fast service. Was in and out in less than 1 hour More

Awful. Management was horrible in communication and the sales rep had rarely contacted me about the updates on my vehicle. My car was left in a dusty/unsafe Management was horrible in communication and the sales rep had rarely contacted me about the updates on my vehicle. My car was left in a dusty/unsafe parking lot for months. Finally when the car was 'ready' to pick up- it was presented back to me with dents, scratches, and marking surrounding the car. Gary, the GM, ignored six follow up emails and calls of mine. Mark also delayed and dismissed my requests. Manuel was friendly and I had only dealt with him in the matter once but is more communicative. More