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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,458 Reviews
Call Service Center (888) 939-3589

1,458 Reviews of Kia Downtown LA - Service Center

Sort by
August 23, 2022

Absolutely terrible service. Four hours for an oil change with an appointment. I took corporate 6 hours to call me back. More

by vaughnjohnson33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manuel
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August 21, 2022

I took my car in for service at this location and I had a great experience. More

by alma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emilio
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August 21, 2022

Emilio Quinonez was very helpful. I would want him next time I'm there. Thanks More

by LUISB.1106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emilio Quinonez
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August 19, 2022

Thanks for Kia La downtown. Good service, very professional. I will recommend my friends. Thanks Adam kim. More

by ZZIZZI1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maya Fakih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 18, 2022

The problem is that you guys make people get rental cars so that you can play around and hopefully figure out what's wrong with their car while bringing up all kinds of stuff that wasn't even wrong with it More

by kevinpedersonla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manuel
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August 17, 2022

the worst service I have ever had. I have been going here since I bought my Kia Soul new in 2016. they have been bad for awhile but this last time was the last straw. Christine was hor More

by dutcher63
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
christine, and her boss
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Aug 17, 2022 -

Kia Downtown LA responded

We are sad to hear that you did not have the best experience withus. It's important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue. If you give us a chance, we would like to make this right and hope you will allow us to speak with you to discuss the situation.

Aug 17, 2022 -

dutcher63 responded

I don't think it is important to you. I have had a series of bad experiences. the last time I was here I waited all day and they forgot to even start work on my car. I was going to wait because they said a couple hours at the most. at end of the day the said they forgot to start work on my car. I just asked for my car back and left without any work being done. you didn't perform the mandatory recall fix. my car then broke down in Northern California and I had to have it towed which cost me 800$ to the kia dealer in Santa Rose. Great service there but they did say that you guys in Los Angeles should have down the recall fix. it was a safety issue. and now yesterday. to be treated in such a bad way. you guys wanted to charge me for the seat latch fix that you had fixed before but it was stuck again. I assume an easy fix. but you said I had to take my car else where and have it vacuumed because of dog hair. I thought you were joking. but you wouldn't do the oil change and tire rotation until I had my car vacuumed. you said your vacuum was broken. I talked to the manager he was antagonistic towards me. it was weird. anyway I asked for my car back. I won't be coming here ever again. You need to retrain everyone there. I have spent money here for years having you service this. the last couple years it has just gotten worse and worse. I don't know why I kept coming back. never again.

Aug 17, 2022 -

dutcher63 responded

also another time I let slide but you guys really messed up and did something that I didn't authorize. I said I never authorized you to do this. you made some excuse. I paid but it wasn't cool. you are supposed to ask the customer first before you do extra work that wasn't in scope of service.

August 16, 2022

They are inconsistent, incorrect information many mistakes time after time. Not happy with the service. More

by ERIKATHEGREAT1428
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Emilio
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July 30, 2022

Arturo was very knowledgeable and helpful. He went above and beyond to ensure I was receiving the correct services More

by LJLELIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo
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Aug 17, 2022 -

Kia Downtown LA responded

Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 4-stars and we'll look forward to serving you again.

July 29, 2022

They fixed my car new tranny. Thanks! Kinda time consuming, but got it fixed. Thank you More

by kevinpedersonla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo
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July 28, 2022

Emilio was the best. Helped me get my car in and out of service very quickly and was very professional and kind. Thank you Emilio! More

by CHRISPIKACHO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emilio Quinonez
Report | Print
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