Kia Downtown LA - Service Center

the worst service I have ever had. I have been going here since I bought my Kia Soul new in 2016. they have been bad for awhile but this last time was the last straw. Christine was hor I have been going here since I bought my Kia Soul new in 2016. they have been bad for awhile but this last time was the last straw. Christine was horrible, the manager was terrible. I felt like they didn't care about the customer at all. they were rude, and they were bullies. it makes me not even want to get another Kia and I LOOVE my Kia Soul. I am now searching for a new mechanic. More

Arturo was very knowledgeable and helpful. He went above and beyond to ensure I was receiving the correct services He went above and beyond to ensure I was receiving the correct services More

I did not purchase a car from them, my review is based on my experience with the Kia DTLA service center. I have never had so many problems with staff or been treated so poorly as a customer. They routinely my experience with the Kia DTLA service center. I have never had so many problems with staff or been treated so poorly as a customer. They routinely give you misinformation, then act as though you're crazy when you complain about it. The staff is poorly trained, many of them don't know anything about cars or car repair, and they aren't even courteous. I took my car in for a power issue and they assured me the main battery on my electric vehicle was not the problem, even though I told them that's what I thought it was, and instead made me pay $500 for a different repair. When I was visibly distraught because I did not have the $500 and I did not understand why this issue would not be covered when I was still under dealer warranty, PLUS I had an extended warranty. Instead of offering me other options to pay (I found out later they offer installment plans) the girl who assisted me just kept saying there was nothing she could do, and when I angrily pointed out that someone had called me the previous day and told me the parts were covered under warranty, asking who could be help accountable for this misinformation, the girl called security on me. Well, I paid the $500 and it solved nothing. Turns out, my main battery WAS INDEED the problem. To add insult to injury, my car had to stay in their shop "indefinitely" due to a backordered battery, and they refused to offer me a loaner car (they had a six month waiting list for loaners) until I got corporate involved nearly three months after my car went in for repairs. They ended up keeping it for EIGHT MONTHS total and when they returned it to me, it was covered in a layer of grime and filth. They didn't even take the time to hose it off, let alone wash the outside. I pray that another Kia dealer opens in Los Angeles, because the only other 2 are in surrounding cities, too far away to be convenient. If I had a choice, I would NEVER bring my car here. More