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1,452 Reviews of Kia Downtown LA - Service Center
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September 20, 2022
Takes forever, don’t pay attention, don’t care about customers, and unorganized. Took 3 hours for a two hour job. Wearing headphones and continues to wear them even after not hearing me clearly the customers, and unorganized. Took 3 hours for a two hour job. Wearing headphones and continues to wear them even after not hearing me clearly the third time. When needed to pay they closed the window and told me to wait 15 minutes as if anyone wants to wait additional time. People don’t match their words. When asking if I can check out two said I had to wait and the third one I talked to helped me. More
by alejandrogonz1013
Verified Customer
August 31, 2022
Friendly, accommodating, resourceful, helpful, clean. Arturo was very knowledgeable and helpful during my visit. He went above and beyond to explain service needed and kind to get me a ride to a nearby c Arturo was very knowledgeable and helpful during my visit. He went above and beyond to explain service needed and kind to get me a ride to a nearby coffee shop so that I didn’t miss my work meeting as o brought work with me. Really appreciate all he did for me. More
by JROD10247
Employees Worked With
Arturo
August 30, 2022
It takes a village, shouldn't be that hard. I will never go back. Unfortunate I live around the corner and will now be going elsewhere. They know what they do here, I'm not the only one they do I will never go back. Unfortunate I live around the corner and will now be going elsewhere. They know what they do here, I'm not the only one they do it to. More
by kevinpedersonla
Employees Worked With
All
August 19, 2022
Thanks for Kia La downtown. Good service, very professional. I will recommend my friends. Thanks Adam kim. Good service, very professional. I will recommend my friends. Thanks Adam kim. More
by ZZIZZI1998
August 18, 2022
The problem is that you guys make people get rental cars so that you can play around and hopefully figure out what's wrong with their car while bringing up all kinds of stuff that wasn't even wrong with it so that you can play around and hopefully figure out what's wrong with their car while bringing up all kinds of stuff that wasn't even wrong with it charging thousands and spending thousands of dollars on a rental and then when you get the car back it's still broken and they haven't fixed anything on it that needed to be fixed and they string you alone and they don't do what they're supposed to and it's terrible I wouldn't even give it one star I literally wish I could give 0 stars. More
by kevinpedersonla
Employees Worked With
Manuel
August 17, 2022
the worst service I have ever had. I have been going here since I bought my Kia Soul new in 2016. they have been bad for awhile but this last time was the last straw. Christine was hor I have been going here since I bought my Kia Soul new in 2016. they have been bad for awhile but this last time was the last straw. Christine was horrible, the manager was terrible. I felt like they didn't care about the customer at all. they were rude, and they were bullies. it makes me not even want to get another Kia and I LOOVE my Kia Soul. I am now searching for a new mechanic. More
by dutcher63
Employees Worked With
christine, and her boss
