Kia Downtown LA - Service Center

My first time in, probably my last based mainly on location. The service was completed without any explanation. How good are my tires? My brakes? Is there anything I should have checked or changed soo location. The service was completed without any explanation. How good are my tires? My brakes? Is there anything I should have checked or changed sooner than later.? Nothing. More

Mr. Morataya is an excellent employee. He communicates well and i feel that he is genuine. well and i feel that he is genuine. More

Everyone was very nice and helpful. when I was late picking up my car, the staff waited for me. when I was late picking up my car, the staff waited for me. More

Truly exceptional service experience led by Mike. Will return to this dealership in the future. Will return to this dealership in the future. More

I have been going to this dealership for my car services and I always leave happy. The employees are always great at helping me solve any issues. and I always leave happy. The employees are always great at helping me solve any issues. More

Great service. Jeffery was amazing with customers care, service and keeping me informed. I wouldn’t mind him helping me out next time I visit. Jeffery was amazing with customers care, service and keeping me informed. I wouldn’t mind him helping me out next time I visit. More

Pretty good. Attended me before others since my appointment was at 12pm. Accommodation was provided Attended me before others since my appointment was at 12pm. Accommodation was provided More

Mike was really helpful during check-in and kept communication during progress. He was able to explain the charges and we got the job done. Thank you. communication during progress. He was able to explain the charges and we got the job done. Thank you. More

Great service! Rep. Was very detailed with updates. Do like the fact that they give heads up recommended maintenance. Rep. Was very detailed with updates. Do like the fact that they give heads up recommended maintenance. More

This was my second service experience with this dealer after having a terrible, no good, awful experience at Kia Carson. Unfortunately this time Kia of DTL quoted me a 3 hour service over the phone, and r after having a terrible, no good, awful experience at Kia Carson. Unfortunately this time Kia of DTL quoted me a 3 hour service over the phone, and repeated that time quote at dropoff so I planned my day around this time quote by staying in the waiting area. The TV was blasting obnoxiously loud TV without an ability to lower the volume, and at an hour past the quote delivery I was told it would be another 3 hours. There is nothing to do close by the dealer and DTLA is not a walkable area. The service center needs to quote accurate estimates and then be clear about missing those time goals for people who have pressing schedules. More