Kia Downtown LA - Service Center

Mike was really helpful during check-in and kept communication during progress. He was able to explain the charges and we got the job done. Thank you. communication during progress. He was able to explain the charges and we got the job done. Thank you. More

Great service! Rep. Was very detailed with updates. Do like the fact that they give heads up recommended maintenance. Rep. Was very detailed with updates. Do like the fact that they give heads up recommended maintenance. More

This was my second service experience with this dealer after having a terrible, no good, awful experience at Kia Carson. Unfortunately this time Kia of DTL quoted me a 3 hour service over the phone, and r after having a terrible, no good, awful experience at Kia Carson. Unfortunately this time Kia of DTL quoted me a 3 hour service over the phone, and repeated that time quote at dropoff so I planned my day around this time quote by staying in the waiting area. The TV was blasting obnoxiously loud TV without an ability to lower the volume, and at an hour past the quote delivery I was told it would be another 3 hours. There is nothing to do close by the dealer and DTLA is not a walkable area. The service center needs to quote accurate estimates and then be clear about missing those time goals for people who have pressing schedules. More

Absolute worst experience ever. Took my car in for service and repair. First, after arriving on time...took me 50 minutes for my service guy to get to me. They had my car for near Took my car in for service and repair. First, after arriving on time...took me 50 minutes for my service guy to get to me. They had my car for nearly a month, returned it filthy (having left the red marker they use on the windshield) and it was not fixed. They did not clear any of the service notices and 3 days later my tire pressure indicator went on...the pressures were all over the place meaning they did not even look at the tires or they did it very wrong (there is nothing wrong with the tires. Took it back a second time (again having to wait nearly an hour to drop off) for the repair and told them to check the service was performed. Took another month...this time they did fix the charge issue, but they did not check the tires again. The car was cleaned this time, which they seemed to want an award for. Over both periods they had the car, they only called me for updates after my repeated attempts to call or text. While the people were all friendly that doesnt mean good service. I will try the Van Nuys dealer next time and hope they can do better. More

Me encanta,la,amanolidad y atencion y mas la,ayuda que dan..El sr Arturo diaz muy conpetente . dan..El sr Arturo diaz muy conpetente . More

Great service ,fast good people great service great service great service great service great attitude service great service great service great attitude More

Jonathan, Steve, and Ben were amazing. From the moment I arrived to the moment I left I felt taken care of and like my business was appreciated. Thank you for having such amazing people From the moment I arrived to the moment I left I felt taken care of and like my business was appreciated. Thank you for having such amazing people work for you. More

I almost got into an accident due to a break fluid cleaner left in windowsheild. cleaner left in windowsheild. More

Friendly and professional staff. Very easy to get in and get out. Will definitely keep coming back here. Very easy to get in and get out. Will definitely keep coming back here. More

I really like this dealership, the people were nice and helpful and answered all my questions. helpful and answered all my questions. More