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1,458 Reviews of Kia Downtown LA - Service Center
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March 24, 2023
Service manager was very helpful and attentive. However, when I came to pick up my vehicle, I waited for 30 minutes just so someone can tell me to go to the cashier. Then the service staff member w However, when I came to pick up my vehicle, I waited for 30 minutes just so someone can tell me to go to the cashier. Then the service staff member was confused on what's even happening. No organization, I was tossed around the service department for 40 minutes till I could even get my keys. I wasn't able to leave for another 10 minutes because a tow truck blocked my car. The work process on the car took an hour longer than I was told. Also, the sales department sold me the car with exterior damage and took 2 months till it was scheduled for repair. More
by ARTURSHER72
Verified CustomerEmployees Worked With
N/A
March 23, 2023
Worse dealership Ever! I will never ever do business with Kia Downtown LA! I have full Warranty on vehicle which yall did not want to fix or work on my Vehicle! I will never ever do business with Kia Downtown LA! I have full Warranty on vehicle which yall did not want to fix or work on my Vehicle! More
by MYKIAYNA08
Employees Worked With
Manuel
March 23, 2023
Poor customer service took more than an hour to get my car in I didn’t know I had to been there at 10am for an 11am appointment. I will be taking my car to service to another Kia service center I am not h car in I didn’t know I had to been there at 10am for an 11am appointment. I will be taking my car to service to another Kia service center I am not happy with the way I was treated prior to talking to Emilio Quinonez. There was a line out the door again I was waiting for an hour but you had some service reps sending text messages on there personal phone not sure if they were on break or just using there phone but it didn’t look professional. More
by jose_gustavo2
Employees Worked With
Emilio Quinonez
March 21, 2023
I like the service that I get at Kia in downtown Los Angeles. They’re very informative quick and precise. Angeles. They’re very informative quick and precise. More
by BRIDGETDENISE1
Employees Worked With
March 15, 2023
For a smaller service department, they are decently organized and the employees are very friendly. However the way issues are handled is a major problem. Pre paid maintenance can be problematic at th organized and the employees are very friendly. However the way issues are handled is a major problem. Pre paid maintenance can be problematic at this dealership. To make it my problem that the service plan I’ve already paid for but wasn’t entered into their system is horrible customer service. More
by cdavis703118
Employees Worked With
Finance manager and service advisor; forgot both names
March 15, 2023
Jacob was great! Friendly, transparent, and knowledgeable. He made me aware of the timeline, updates on my car, and personable. Will come back again. Friendly, transparent, and knowledgeable. He made me aware of the timeline, updates on my car, and personable. Will come back again. More
by NWABUDIKE
Employees Worked With
Jacob Aguirre
March 13, 2023
Parts were not put back in place. I.found one part under the seat and didnt know where it came from.IWe figured out where it goes but I dont want to put it back on and maybe break it. I.found one part under the seat and didnt know where it came from.IWe figured out where it goes but I dont want to put it back on and maybe break it. I.Was told a report and picture would be given to service consultant about a cap that was needed. .That was a week and a half ago,and no call yet I dont know those people on the rating section. More
by don.jacson
