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1,452 Reviews of Kia Downtown LA - Service Center
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March 26, 2023
I paid for the service package and they forgot to include my new cabin air filter and possibly engine air filter too. I have yet to check my new cabin air filter and possibly engine air filter too. I have yet to check More
by sopeduty
Verified CustomerEmployees Worked With
I don't recall the name of the assigned service advisor
March 25, 2023
Went to get regular service and the worker told me I needed new brakes. I told them to do the work and an hour later I saw my car on the street without the work done. Turns out the worker got off work a needed new brakes. I told them to do the work and an hour later I saw my car on the street without the work done. Turns out the worker got off work and decided not to tell anyone or follow through on my car. I proceeded to wait another three hours for my car, adding on to the other three hours I waited for my original service. More
by MLK_SPEED
Employees Worked With
Manuel Miramontes
March 24, 2023
Siempre voy con la misma persona es muy amable y su atecion es exelente gracias atecion es exelente gracias More
by manuelgr74
March 24, 2023
Service manager was very helpful and attentive. However, when I came to pick up my vehicle, I waited for 30 minutes just so someone can tell me to go to the cashier. Then the service staff member w However, when I came to pick up my vehicle, I waited for 30 minutes just so someone can tell me to go to the cashier. Then the service staff member was confused on what's even happening. No organization, I was tossed around the service department for 40 minutes till I could even get my keys. I wasn't able to leave for another 10 minutes because a tow truck blocked my car. The work process on the car took an hour longer than I was told. Also, the sales department sold me the car with exterior damage and took 2 months till it was scheduled for repair. More
by ARTURSHER72
Employees Worked With
N/A
March 23, 2023
Worse dealership Ever! I will never ever do business with Kia Downtown LA! I have full Warranty on vehicle which yall did not want to fix or work on my Vehicle! I will never ever do business with Kia Downtown LA! I have full Warranty on vehicle which yall did not want to fix or work on my Vehicle! More
by MYKIAYNA08
Employees Worked With
Manuel
March 23, 2023
Poor customer service took more than an hour to get my car in I didn’t know I had to been there at 10am for an 11am appointment. I will be taking my car to service to another Kia service center I am not h car in I didn’t know I had to been there at 10am for an 11am appointment. I will be taking my car to service to another Kia service center I am not happy with the way I was treated prior to talking to Emilio Quinonez. There was a line out the door again I was waiting for an hour but you had some service reps sending text messages on there personal phone not sure if they were on break or just using there phone but it didn’t look professional. More
by jose_gustavo2
Employees Worked With
Emilio Quinonez
March 21, 2023
I like the service that I get at Kia in downtown Los Angeles. They’re very informative quick and precise. Angeles. They’re very informative quick and precise. More
by BRIDGETDENISE1
Employees Worked With
