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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,458 Reviews
Call Service Center (888) 939-3589

1,458 Reviews of Kia Downtown LA - Service Center

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May 12, 2023

Great service completed when promised. The technician was very professional. Very short wait whe I arrived More

by ejkdon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
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May 10, 2023

Great price and timely service. Preston was very reasonable and helpful. I'll be back. Thanks More

by hpeek0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston
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May 10, 2023

They were very helpful. The service was efficient. Arturo was very kind and personable. He made sure everything was taken care of More

by aaholmes96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
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May 07, 2023

Everything is just ok. Ok service, ok attention to client, horrible/ok “lounge”, and no loaner cars so you’re stuck to the location/area for however long your service is. S More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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May 08, 2023 -

Kia Downtown LA responded

Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you found our service and attention to clients satisfactory. We apologize for any inconvenience caused by the current state of our lounge and the absence of loaner cars. We are excited to announce that we will be moving to a new location by summer of 2024. Our new facility will be modern and comfortable, and we hope to provide our clients with an even better experience. Thank you again for your feedback, and we hope to have the opportunity to serve you again in the future. -Zubair Ali, Director of Fixed Operations

May 05, 2023

THIS DEALERSHIP IS THE PLACE I BOUGHT MY FIRST CAR AND BEST SERVICE DEPARTMENT EVER More

by DalePark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Vanegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Preston
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May 05, 2023

Quick, responsive, and helpful. Service BDC and adviser worked together to make sure problems were resolved More

by MOESAAB2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maya Fakih
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2023

Great service and nice people as well! Thank you for everything Kia ! Love it ! 😊 yay! More

by FAITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
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May 04, 2023

Everyone here was really friendly, Preston was very accommodating, and got me in an out of the service center quicker than I could’ve expected. More

by ALEKSZADORIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston 5 stars
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May 04, 2023

Service advisor, Arturo was really the kindest guy I've ever met. But they should've suggested the cost of the part based on their official website. More

by JayNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Rios
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May 03, 2023

Kia Downtown LA took care of my problem seamlessly. I was able to drop off my vehicle and I received a phone call once the service was complete. Kia Downtown LA has been my choice for regular mainten More

by 19JRODRI74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Staff
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