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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,457 Reviews
Call Service Center (888) 939-3589

1,457 Reviews of Kia Downtown LA - Service Center

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June 23, 2023

Took vehicle in due to check engine light on and battery light on, vehicle was jumpy. Next day vehicle was ready so as soon as I started the vehicle I noticed the problem was still their along with the More

by CECYL76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jun 23, 2023 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

June 19, 2023

I felt comfortable and the payment was easy to make online and my car was ready right after. More

by YESS1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Quiñónez
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June 17, 2023

When I came in this morning. The customer rep. Mr. Arturo., at the service center was very professional. He did a great job in meeting my car needs. Thanks so much. God bless yo More

by Bettygipson1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Rios
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June 17, 2023

The staff was friendly nonetheless no sense of urgency. Was not greeted, made to wait in my car for 20 minutes before being helped. The employee don’t know what’s happening, had to ask multiple people wher More

by ejmv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maya Fakih
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Kia Downtown LA responded

We’re really grateful and appreciate you taking the time to share your experience and rating with us! -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

June 14, 2023

My service rep was very knowledgeable and communicated promptly on the status of my car. Would recommend to others. More

by ALTONSTACY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misael, Rios
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June 13, 2023

My service provider was very friendly and helpful, as were the other service team members working alongside him. More

by DANSTERLING1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Quinonez
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June 11, 2023

Arturo Rios was friendly and helpful, he explained everything my car was getting done overall, good service from him. More

by alexis95922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Rios
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June 10, 2023

They squeezed me in without an appointment. They had the parts needed to replace a damaged wheel well undercarriage; and they serviced my vehicle in a timely manner. Great! More

by JW2MCDANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All staff
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June 08, 2023

I honestly don't like the location of the dealership very much but I really liked the service if I would return for my future services More

by HUERTA6335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service deparment
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June 07, 2023

Service rep was professional and knowledgeable. Service was performed in a timely fashion. I would return. More

by SMKROLL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with sales or management.
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