Kia Downtown LA - Service Center

Mr Eric Espinoz,is a very friendly person he helps you answers your question when you don't understand, his customer service in outstanding, will recommend KIA OF DOWNTOWN. TO ALL MY FRIENDS ,,HAPPY HOL answers your question when you don't understand, his customer service in outstanding, will recommend KIA OF DOWNTOWN. TO ALL MY FRIENDS ,,HAPPY HOLIDAY More

Good experience as always, they took care of the car and felt it was worth it! felt it was worth it! More

Fast and on time thank you for my making my appointments go by easy advisor Mike go by easy advisor Mike More

Staff is always very friendly and provide quick service. I’ve been servicing my car at this location and will continue going back. I’ve been servicing my car at this location and will continue going back. More

Excellent and friendly service. I was helped immediately as I pulled up, Michaela helped me get my car situated and explained everything to me. She answered all my questions and my I was helped immediately as I pulled up, Michaela helped me get my car situated and explained everything to me. She answered all my questions and my car was ready earlier than they predicted. All in all, smooth visit and will be taking my Kia here for future appointments. More

On three occasions, I have went to the dealership service department within three months for the same issue. I have paid almost $1000 and the issue is still not fixed. I have been on weekends weekdays and in department within three months for the same issue. I have paid almost $1000 and the issue is still not fixed. I have been on weekends weekdays and in between no one listens. They just want your money. If I could give zero stars, I would More

Terrible service I waited for 2 hours at the service center to get my car checked. Since I didn’t heard from anyone I check on my access from Kia to find out where was my car and I walk to where my car center to get my car checked. Since I didn’t heard from anyone I check on my access from Kia to find out where was my car and I walk to where my car was only to find out the car was a block away parked behind 20 other cars and no one around even checking on the car. I was a walking customer and was told my car will be ready in 2 hours but the two hours had passed and my car was not even looked at. To me that was very disappointing. What kind of customer service do they have ? I purchased 4 cars from the dealer and never had an issues before with the experience I had I would never visit the dealer again. You lost a loyal customer. More

Their employees steal! I left my car with them for 2 weeks. Items were stolen out of my center console and their management refuses to do anything about it. I now have to f I left my car with them for 2 weeks. Items were stolen out of my center console and their management refuses to do anything about it. I now have to file a police report to sue them. More

Some of the worst service I’ve ever had. The communication was terrible (both with me and each other), my car was diagnosed two days after the 72 hour guarantee and then service was complete The communication was terrible (both with me and each other), my car was diagnosed two days after the 72 hour guarantee and then service was completed 2 days after it was promised to be done. On top of that, I called three hours ahead to warn I was coming to pick up my car and upon arrival had to wait over an hour to pick up my car (after paying) because they didn’t have my car ready as promised. I would never recommend anyone to this dealership or service center. More

I had an appointment and when I got there I was told they did not have the part even though I made te appointment almost a whole week before I set up the appointment. did not have the part even though I made te appointment almost a whole week before I set up the appointment. More