Kia Downtown LA

Never much help every time I bring my car in. Did a full inspection here to address an issue of it stalling on the way to the dealership and wasn’t given a definitive answer but a laundry list of Did a full inspection here to address an issue of it stalling on the way to the dealership and wasn’t given a definitive answer but a laundry list of possible issues. Had it towed out of there to another shop where it stalled again and the mechanic at the new shop was able to properly diagnose it and fix it same day. It was nothing that appeared on Kia’s list. Contacted the dealership again about a reinstallation of part related to a recall( other shop had to Disassemble it to put in another piece and said Kia would not sell them the screws to reinstall it) and still have not gotten a response. Btw my car was kept at the dealership for over a week, no one followed up with me until I called them. More

I just bought 2 new 2025 K4s through a broker. Adam from KIA Downtown was excellent helping me with terms and paper work. I signed everything online and just picked up my cars the next day. Adam from KIA Downtown was excellent helping me with terms and paper work. I signed everything online and just picked up my cars the next day. Very smooth. Highly recommend. More

Effective and fast service. Employee checked in frequently with me and made sure everything was dealt with in a timely matter. Employee checked in frequently with me and made sure everything was dealt with in a timely matter. More

Julie is a fantastic car repair advisor! She is incredibly professional and always takes the time to explain things clearly. Julie provides helpful advice that keeps my car running smoothly She is incredibly professional and always takes the time to explain things clearly. Julie provides helpful advice that keeps my car running smoothly. I highly recommend her expertise to anyone looking for a trustworthy and knowledgeable advisor. Thank you, Julie, for your outstanding service! More

Too much hassle for a car clearly under warranty dropped off car they kept it a week to tell me nothing is wrong with it? They didn’t even help me get home and left me without a loaner vehicle. I told them off car they kept it a week to tell me nothing is wrong with it? They didn’t even help me get home and left me without a loaner vehicle. I told them I was disabled and unable to ride the bus and that fell on deaf ears, now I have to drive the car for 1,000 miles to run a diagnostic test. When I know the engine is consuming oil. They also broke my door handle and left the engine cap loose.I tell everyone I know don’t buy a Kia and for the record KIA Cerritos is worse! More

Arturo was great like always put customers first thank you Arturo for your service ok you Arturo for your service ok More

Was in and out and everyone was very helpful. Desiree was fantastic to work with Desiree was fantastic to work with More

The service was good. I would have liked to get a good estimate for how long it would have taken for service, if it is possible, so that I could come back close to the tim I would have liked to get a good estimate for how long it would have taken for service, if it is possible, so that I could come back close to the time it is ready rather than wait for hours for the service. More

I went to pick up my car and had to wait twenty minutes to receive it. I declined ac cabin filter replacement and they left the old filter on my car seat. I opened the glove box and everything fell on t to receive it. I declined ac cabin filter replacement and they left the old filter on my car seat. I opened the glove box and everything fell on the floor because the pins holding the glove box up were not replaced. I didn't deserve this just because I declined work More

I had an excellent experience with all the persons I spoke with, and got a good interest rate, for me. My only issue is that they added $10,000 in insurance for items I did not want insured. spoke with, and got a good interest rate, for me. My only issue is that they added $10,000 in insurance for items I did not want insured. More