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Kia Downtown LA

Los Angeles, CA

Overview
Employees
Reviews
Vehicles
4.3
2,380 Reviews
See How We Make the Difference at Kia Downtown Los Angeles There are so many ways that we appeal to our customers, and it all starts with offering you a comprehensive dealership experience here at Kia Downtown Los Angeles. You get all your bases covered from the moment you walk in, and have us to help you every step of your journey as you own your vehicle. We provide you with many standout new Kia models, while you can also find a quality selection of used cars, as well. No matter what, you're going to find something that you want to drive off in. Along with that, we help you find a way to pay for your new or used ride with car loan and Kia lease options, and work with you the entire time to find the best plan possible. But, we also provide more than selling or leasing a vehicle to you. All car owners can take advantage of our onsite car service and maintenance department. Our team is highly-trained, and use the latest technology, tools, equipment and Kia parts when we work on your vehicle, to give you a standout experience, and a long lasting ride that is properly cared for. Throughout it all, you can count on Kia Downtown Los Angeles to give you the experience you desire. If you're interested in taking a closer look at any of the vehicles we have here in our showroom, you can stop in and check them out. We're located at 1945 S Figueroa St Los Angeles, California, and a short drive away from West Hollywood, Inglewood, Culver City and Glendale CA, and look forward to seeing you!
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1945 Figueroa Street

Los Angeles, CA

90007

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Showing 2,380 reviews

May 25, 2024

It takes too long to finish service Appointments are not effective. Dealership should use a better way to assist customers More

by LUIESALIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Zelaya
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May 28, 2024 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

May 25, 2024

I was happy because your service is very good. And wating time wsn't not boring. More

by otheridsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024

Very thorough, friendly and quick sales process. Marcus was very good! Alex in Finance was also great! More

by MJGALLEGOS79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus (Sales)/Alex (Finance)
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May 23, 2024

Arturo is the man , thanks for the help and communication . Very professional location overall great experience. More

by EZANAALEM7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo rios
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May 23, 2024

Desiree , the tech and Eric, did and amazing job. They had video, hence proof of my worked needed and done! More

by emariocesar99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree and Eric Espinoza
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May 22, 2024

Everything about the process was smooth. From making an appointment to dealing with the service advisor, shuttle driver, cashier and porter. Excellent customer service. Don't know how they m More

by Yedith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misael Rios
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May 22, 2024

i emailed them (Omari ) 2 days later he responded with a deal significantly better then any of the other dealers i contacted drove down 2 days later and they delivered exactly as they said The woman tha More

by art24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omari King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roxana Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : finance person last name nazari
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May 22, 2024

Good service but overpriced. Would not recommend coming for just a simple oil change if needed. More

by RJOHNSON9422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maya Fakih
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024

Spectacular service from Desiree great customer service and provided me with great information on my vehicle More

by beastboy1r7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Rodriguez
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May 22, 2024

The technician didn't tighten the bolts on my battery causing it not to start after I got home. I had to call a tow truck and luckily the man was a mechanic and knew what the problem was. I wasted time a More

by Marissa
Recommend Dealer
No
Employees Worked With
Not sure of the technician
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May 22, 2024 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory and that the battery terminal was found to be loose. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

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