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Kia Downtown LA

Los Angeles, CA

Overview
Employees
Reviews
Vehicles
4.3
2,380 Reviews
See How We Make the Difference at Kia Downtown Los Angeles There are so many ways that we appeal to our customers, and it all starts with offering you a comprehensive dealership experience here at Kia Downtown Los Angeles. You get all your bases covered from the moment you walk in, and have us to help you every step of your journey as you own your vehicle. We provide you with many standout new Kia models, while you can also find a quality selection of used cars, as well. No matter what, you're going to find something that you want to drive off in. Along with that, we help you find a way to pay for your new or used ride with car loan and Kia lease options, and work with you the entire time to find the best plan possible. But, we also provide more than selling or leasing a vehicle to you. All car owners can take advantage of our onsite car service and maintenance department. Our team is highly-trained, and use the latest technology, tools, equipment and Kia parts when we work on your vehicle, to give you a standout experience, and a long lasting ride that is properly cared for. Throughout it all, you can count on Kia Downtown Los Angeles to give you the experience you desire. If you're interested in taking a closer look at any of the vehicles we have here in our showroom, you can stop in and check them out. We're located at 1945 S Figueroa St Los Angeles, California, and a short drive away from West Hollywood, Inglewood, Culver City and Glendale CA, and look forward to seeing you!
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1945 Figueroa Street

Los Angeles, CA

90007

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Showing 2,380 reviews

May 26, 2024

Excellent customer service. I went in for a recall on my 2024 ev6 gt. I was taken care of well. My car was ready ahead of schedule and even though it was busy I had no problems. More

by ibewsparky.lo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
arturo rios with service dept
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May 26, 2024

Julie was very helpful in explaining everything to me and car was ready in 3 hours like she said. More

by Lescordova70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Representative
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May 26, 2024

We had the pleasure of buying a new family car from Kia dealership in Los Angeles. Our sales person Adam was amazing , and made our experience nice and easy . More

by RBN_CONTRERAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024

They took almost 3 hours for an oil change . The people getting the cars were in there phone talking instead of helping out . Paid for my oil change said they were bringing my car from across th More

by victord5748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maya Fakih
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Alaverdyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

May 26, 2024

Why is it that a different Service Advisor can’t access my information when my initial Service Advisor isn’t at the shop? More

by joseph.t.kramer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No thank you
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May 28, 2024 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

May 26, 2024

My service advisor, Elizabeth Ramirez, was very professional to lead me to maintain my vehicle. Without big troubles, I can finish all of necessary maintenance processes. More

by tart1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Ramirez
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May 26, 2024

The day I brought my car in for service was very busy resulting in a 20 min wait, but the car was ready the same day even so. More

by pmcleans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Rodriguez
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May 25, 2024

Jordan was excellent in helping me set up my car lease. Very knowledgeable and friendly. More

by bcortesiano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Elreda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024

The service was excellent. The advisor explained the problem clearly. I was very satisfied today. More

by bluejay723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misael Rios
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May 25, 2024

I ended up being very frustrated and just wanted to get out of there fast More

by GEMVIR96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maya Fakih
1.0
This rating includes all reviews, with more weight given to recent reviews.
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