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Kia Downtown LA
Los Angeles, CA
2,380 Reviews
See How We Make the Difference at Kia Downtown Los Angeles
There are so many ways that we appeal to our customers, and it all starts with offering you a comprehensive dealership experience here at Kia Downtown Los Angeles. You get all your bases covered from the moment you walk in, and have us to help you every step of your journey as you own your vehicle.
We provide you with many standout new Kia models, while you can also find a quality selection of used cars, as well. No matter what, you're going to find something that you want to drive off in. Along with that, we help you find a way to pay for your new or used ride with car loan and Kia lease options, and work with you the entire time to find the best plan possible.
But, we also provide more than selling or leasing a vehicle to you. All car owners can take advantage of our onsite car service and maintenance department. Our team is highly-trained, and use the latest technology, tools, equipment and Kia parts when we work on your vehicle, to give you a standout experience, and a long lasting ride that is properly cared for.
Throughout it all, you can count on Kia Downtown Los Angeles to give you the experience you desire. If you're interested in taking a closer look at any of the vehicles we have here in our showroom, you can stop in and check them out. We're located at 1945 S Figueroa St Los Angeles, California, and a short drive away from West Hollywood, Inglewood, Culver City and Glendale CA, and look forward to seeing you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,380 reviews
May 29, 2024
The dealership was responsive to our questions providing answers in a timely manner which was appreciated. answers in a timely manner which was appreciated. More
by TPLOTKIN
Verified CustomerEmployees Worked With
May 29, 2024
I originally came in March 6 7:40am for the recall and when I got there they told me they didn't have the part and I would have to come back. I was taken back because my appointment was schedule a few wee when I got there they told me they didn't have the part and I would have to come back. I was taken back because my appointment was schedule a few weeks prior so I wasn't understanding how my appointment was for the recall ignition and yet my part wasn't available when I came in. Information of that nature should have been communicated before I came in and not have my time wasted with you all having my car for a little over an hour to tell me that at the end I would have to come back. I was told I should receive a call in the next week for when the part will come in, the problem is the call never came. I called about 3 weeks after I came in and was assured that my part is still not available, for me not to call and I will receive a call and text when it is ready. I waited and at the beginning of May I called again because I haven't received any call, email or text and a manager texted me and told me the part will be in the next day and scheduled me for an appointment on 14 May. I get to the appointment and the guy comes in to tell me due to me not coming in within the month from march, my part was sent back. My mind was blown as I told him I never received a call, text or etc and I actually called in the month of march to ask about my part and was told it wasn't available. He told me he doesn't know what happened but because of that they do not have a part for me so I showed him the text messages from the manager that said my part was available since may 6, when I showed him that he told me well I can make a call to see if someone can pick up the part from Carson location. I asked to speak to a manager, A guy named Jay came in and I showed the same messaging and told him how I was feeling - 1. my part came twice and was given to other people both times 2. that having my car fixed for the recall was not a priority for dtla since there was no money payment being processed ( in my opinion this is a high priority recall due to people cars being stolen, mines almost being stolen a month prior to the fix being put out which is why my key part of my car door doesn't work) 3. I was confused how kia dtla was able to call carson to get the part for my car but couldn't do that the first day that I came in Jay said he was sorry that that shouldn't have happened especially because I came twice with no parts readily available and communication. They told me I would have to be there for a couple more hours while they send someone to drive to get the part and back and told me they will give me an oil change on the house as if that truly did something to help. The service I received was truly poor and less than satisfactory. More
by MARYLIZA WALKER
Employees Worked With
Jay
May 27, 2024
Was super helpful throughout the process and walking me through what I needed vs what was additional through what I needed vs what was additional More
by nicolachomiak
Employees Worked With
May 27, 2024
Thank you Kia of DTLA. The entire staff who assisted me from the sales team, to finance, and most importantly the GM of the showroom. The entire staff who assisted me from the sales team, to finance, and most importantly the GM of the showroom. More
by T.RIOS
Employees Worked With
James
May 26, 2024
My service advisor Desiree was very warm and welcoming. She was polite and very thorough in checking on my previous service I had performed on the car. She was polite and very thorough in checking on my previous service I had performed on the car. More
by knsdsu1983
Employees Worked With
Desiree
