Kia Downtown LA

Little details to work on. As for customer service, we had a great experience working with Ms. Madrigal. She was very friendly, flexible, and patient with our expectations. Alth As for customer service, we had a great experience working with Ms. Madrigal. She was very friendly, flexible, and patient with our expectations. Although the process took over seven hours, Ms. Madrigal remained attentive. As for the management team, they know how to close the deal but financed the wrong car, same model, different VIN #. They fixed the problem and apologized for the error. We ended up with the car we first requested. After closing the deal, Ms. Madrigal along with other employee went over the functions and details of the car. Follow up experience has been a great experience. Ms. Madrigal has been making sure that everything is going well with the car and all further questions are being answered. Brake care and tired rotation is not being provided as part of the free maintenance plan as it used to be in previous year or is now offer in other car dealers. More

Great, fast and convenient service I dropped off my car early for my appointment and within the time I was there to sign my paperwork, they had already put my car up and were able to sh I dropped off my car early for my appointment and within the time I was there to sign my paperwork, they had already put my car up and were able to show me what was wrong and what I needed. The free gourmet coffee and danish was nice too! I had to leave for work after my drop off and they scheduled a ride for me. My brakes were fixed that day and I picked my car up after work. More

Great service, fast and easy. Once I pulled up someone greeted and registered me right away. I also got a free first time oil change service coupon. I did not have to wait long. Th Once I pulled up someone greeted and registered me right away. I also got a free first time oil change service coupon. I did not have to wait long. The waiting room was great with the comfy chairs, vending machines and TV. Also I was not pressured to buy anything that my car didn't need. Great experience overall, thumbs up More

Love it Very helpful to my needs help with my car budget. I love this dealer ship plan to coming here always thank you for approving me again. Very helpful to my needs help with my car budget. I love this dealer ship plan to coming here always thank you for approving me again. More

New year, new car!! I was in desperate need of a new car, and Fred was able to hook me up with a great deal on my Kia Optima. My experience was fast, easy, and I couldn't I was in desperate need of a new car, and Fred was able to hook me up with a great deal on my Kia Optima. My experience was fast, easy, and I couldn't be happier with my purchase! More

Great! I worked with Mr. Octavio, who was wonderful! We didn't spend any idle time and didn't haggle very long over pricing. He multi-tasked with other depa I worked with Mr. Octavio, who was wonderful! We didn't spend any idle time and didn't haggle very long over pricing. He multi-tasked with other departments (which saved us time) and was very accommodating to our needs. More

It was great! First time leasing a car Brittany was a great help and extremely friendly :) I was able to get the deal I was looking for thanks ! First time leasing a car Brittany was a great help and extremely friendly :) I was able to get the deal I was looking for thanks ! More

Friendly Service They had the car I was looking for. No pressure, very helpful and kind. No long waits, we were done in under 2 hours. Everyone from the person who a They had the car I was looking for. No pressure, very helpful and kind. No long waits, we were done in under 2 hours. Everyone from the person who answered the phone to the salesman and the financial guy was very nice and professional. More

Sergio the sales manager Cancelled my loan with the bank. Very disappointed because the manager SERGIO cancelled my loan with Bank, just because we ask to the financial person, Steven about why the contract Very disappointed because the manager SERGIO cancelled my loan with Bank, just because we ask to the financial person, Steven about why the contract has a different car price, and it was almost $1,500 more, Steven told us to don't sign and wait until the next day to speak with the general Manger and SERGIO to find out why the dealer wasn't given me the advertiser price, because on his knowledge we should get the advertising price he told us don't worry just wait a few hrs and you will have you car tomorrow all clean and ready to take it with us but...we came back the next day and a rude, unprofessional, aggressive and unacceptable manner Sergio told us that he cancelled the loan calling to the back just because we didn't sign the contract the night before we made the deal, and the way he wants. So he gave me my downpayment back and i ask him if I can speak with the general manager and he told me , " you don't have razon to speak with the general manager, I am here the only one who's is in charge and I can cancel any credit because I am the one who got it for you", when I told him why you are afraid that I speak the the GM he came back to me getting to close to my face and in a threat way he told me I am not afraid of anyone or anything I can do whatever I want here because I am on charge." It was my first time in your property because a friend of my wife recommend your store. Very dissapointed. Hopefully you have a talk with your manager because he is making your deal walk away. More

Very happy with our new 2016 Kia Soul purchase Mr. Aaron Qawasmeh was the perfect salesman for our happy purchase of a 2016 Kia Soul on Monday. He is a true gentleman and went out of his way to ins Mr. Aaron Qawasmeh was the perfect salesman for our happy purchase of a 2016 Kia Soul on Monday. He is a true gentleman and went out of his way to insure our Kia purchasing experience was more than satisfactory, just as he promised it would be. More