Kia Downtown LA

excellent service I went in for a oil change/tire rotation. Service advisor Khal was very nice. Service was completed with excellent service. Highly would recommend I went in for a oil change/tire rotation. Service advisor Khal was very nice. Service was completed with excellent service. Highly would recommend this service to a friend. More

Service Even though it's a busy place, I'm always treat it with a smile and makes my experience great I would definitely come back Even though it's a busy place, I'm always treat it with a smile and makes my experience great I would definitely come back More

Too busy Love the car [Soul], but have had deteriorating experiences when I tried to get routine service at the dealership. Everything from setting [and getti Love the car [Soul], but have had deteriorating experiences when I tried to get routine service at the dealership. Everything from setting [and getting] an appointment became an ordeal. And the wait, even when I made a prearranged appointment, was unacceptable. I've decided to forgo on the free oil changes [which was offered when I bought the car] and get the servicing done by an independent. They clearly have not kept up with the volume of work they have. More

Surprising Service I went to the service department expecting to be there for a few hours because I do understand that just because I had a 7 am appointment it doesn't m I went to the service department expecting to be there for a few hours because I do understand that just because I had a 7 am appointment it doesn't mean that I will be there for a short time. There are other cars needing service and some of those cars have been there for more than one day. I was pleasantly surprised when my name was call an hour later to pick up my car, service was done. Great job!!! :-) More

Quick and smooth, very pleasant experience. I had a very pleasant experience at the Kia of Downtown service department. I went in for oil change. I was greeted as soon as got off the car. Leslie I had a very pleasant experience at the Kia of Downtown service department. I went in for oil change. I was greeted as soon as got off the car. Leslie was very pleasant for helping me and informing me about the service I wanted. I usually go to the local mechanic, but Kia service changed my mind. I will go back to Kia for my next service. More

Kia Service Everything went well. The service was great. The coffee was good. Now my car is up-to-date in repairs and the overall experience was great! Everything went well. The service was great. The coffee was good. Now my car is up-to-date in repairs and the overall experience was great! More

Mr. Sam Shin It was very pleasant experience I did not expect to have at an auto dealer. Mr. Shin was very professional at his job, there was nothing for me to It was very pleasant experience I did not expect to have at an auto dealer. Mr. Shin was very professional at his job, there was nothing for me to do or worry about. Level of detailed service from Mr. Shin was excellent. Thanks you, Mr. Shin. More

Little details to work on. As for customer service, we had a great experience working with Ms. Madrigal. She was very friendly, flexible, and patient with our expectations. Alth As for customer service, we had a great experience working with Ms. Madrigal. She was very friendly, flexible, and patient with our expectations. Although the process took over seven hours, Ms. Madrigal remained attentive. As for the management team, they know how to close the deal but financed the wrong car, same model, different VIN #. They fixed the problem and apologized for the error. We ended up with the car we first requested. After closing the deal, Ms. Madrigal along with other employee went over the functions and details of the car. Follow up experience has been a great experience. Ms. Madrigal has been making sure that everything is going well with the car and all further questions are being answered. Brake care and tired rotation is not being provided as part of the free maintenance plan as it used to be in previous year or is now offer in other car dealers. More

Great, fast and convenient service I dropped off my car early for my appointment and within the time I was there to sign my paperwork, they had already put my car up and were able to sh I dropped off my car early for my appointment and within the time I was there to sign my paperwork, they had already put my car up and were able to show me what was wrong and what I needed. The free gourmet coffee and danish was nice too! I had to leave for work after my drop off and they scheduled a ride for me. My brakes were fixed that day and I picked my car up after work. More

Great service, fast and easy. Once I pulled up someone greeted and registered me right away. I also got a free first time oil change service coupon. I did not have to wait long. Th Once I pulled up someone greeted and registered me right away. I also got a free first time oil change service coupon. I did not have to wait long. The waiting room was great with the comfy chairs, vending machines and TV. Also I was not pressured to buy anything that my car didn't need. Great experience overall, thumbs up More