Kia Downtown LA

Check in time was a little long, but service advisor was very nice and the service was done quickly. Julie was very friendly and professional. very nice and the service was done quickly. Julie was very friendly and professional. More

Great customer service! I was not displeased with any of my time at the Kia service center. My service representative was very kind and amazing. my time at the Kia service center. My service representative was very kind and amazing. More

Each person I talked to or dealer with was courteous and polite. Other workers passing by were also polite and friendly. I would willing recommend your dealership to others. polite. Other workers passing by were also polite and friendly. I would willing recommend your dealership to others. More

Excellent work done to my car I am very happy with the job they did thank you Kia downtown la will be going back f job they did thank you Kia downtown la will be going back f More

When my a/c didn't work on my brand new 2021 Sportage, I wasn't please that I would have to bring my car to the service center in downtown LA. After diagnosing the problem, and they knew it would take awhi wasn't please that I would have to bring my car to the service center in downtown LA. After diagnosing the problem, and they knew it would take awhile, they offered me a loaner, which helped me immensly! The service manager, Joe, and service advisor, Mark M kept in touch with me, to update the progress. The process to return the rental car and pick up my vehicle was seamless. Good job! I love my new SUV again! More

I’m so disappointed to have to write this but I am not sure I’ve ever been taken advantage of or regretted a decision so much. Adalid and Hector made a long list of promises that they then didn’t follow t sure I’ve ever been taken advantage of or regretted a decision so much. Adalid and Hector made a long list of promises that they then didn’t follow through on: that they would cover my remaining car payments on my other lease, that they would return my Hyundai for me, that I had 30 days to return the vehicle because it was protected under their insurance. It was my first time leasing a car on my own, which they knew, and totally exploited. I’m absolutely devastated I’m going to have to put up with them for 3 years. More

Terrible does not want to fully check my car and charged me to install a wiper blade and I didn’t ask me first and I am very upset me to install a wiper blade and I didn’t ask me first and I am very upset More

Very thorough service process from the time I bring my car until the time all of the work is completed. I never wait too long once I arrive to have my car taken by a service rep. My service rep goes ove car until the time all of the work is completed. I never wait too long once I arrive to have my car taken by a service rep. My service rep goes over all services in detail, sometimes offering additional services for me to consider for optimal vehicle performance and explains charges and payment options clearly. And, for the times when I leave my car at the dealership for service and go away, my service rep will contact me via call and/or text to let me know when my car is ready to pick up. More

Always the best service. And always on time. I like how they tell you up front what they Will do and how long it Will be to get the job done. they tell you up front what they Will do and how long it Will be to get the job done. More

Called them from San Diego, Spoke to Marlene ( I believe she is in internet sales with Great Phone skills) Made them an offer on a discounted 2021 Kia Rio and it was approved by General manager, they sent m she is in internet sales with Great Phone skills) Made them an offer on a discounted 2021 Kia Rio and it was approved by General manager, they sent me pictures. we agreed on out the door price. Total transaction time maybe 45 minuets. I drove to LA 2 days later and met with Salesperson Fred.(Great Guy) did paperwork, Paid Cash for the car and drove back to San Diego. In my life so far I must have bought 15 brand New cars from different dealers in San Diego. This was the Most enjoyable and honorable time for me. They kept their word and hassle free with no upsell tactics. No San Diego Dealer wanted to even discuss the price we agreed on with KDLA. Not even the kia dealer I purchased my last Forte from. I highly recommend them and if I'm going to buy a Kia in the future they will be my first dealer to call. A special big shout out and thank you to everyone who helped in this transaction Marlene, Fred, Ali and Chris. More