Kia Downtown LA

I was in and out in a good amount of time at DTLA Kia! Good service todY Good service todY More

Have been getting my cars serviced at this service center for over 5 year, had bad experiences in the past but recently the service has improved substantially. My advisor Julie was very attentive to my quest for over 5 year, had bad experiences in the past but recently the service has improved substantially. My advisor Julie was very attentive to my questions and gave great customer service. More

He was a very kind, friendly and passionate sales person. I really appreciate his assistance! I really appreciate his assistance! More

The dealership was easy to work with. The sales person, Daniel, was accommodating and very professional. So easy to work with. Daniel, was accommodating and very professional. So easy to work with. More

Gabriel was extremely helpful and assistant with every question and concern I had had coming in for my appointment on September 20th, 2021. Great service from Gabriel and the entire service department wor question and concern I had had coming in for my appointment on September 20th, 2021. Great service from Gabriel and the entire service department working that day. More

They have fast, efficient, and friendly staff. They're honest about the cost and willing to help minimize it. honest about the cost and willing to help minimize it. More

It was a smooth experience, and on Sunday. Very convenient. Love DTLA Kia! Thanks guys! convenient. Love DTLA Kia! Thanks guys! More

We initially started off on the wrong foot with the generic text message being completely non-friendly and personal as I was an internet lead. It felt cold and I responded back coldly to that message. generic text message being completely non-friendly and personal as I was an internet lead. It felt cold and I responded back coldly to that message. I thought it would end there and didn't think much of it, but Maya reached out by calling me and apologized for the message and worked closely with me to get the terms of what I was looking for correct. We had to work a bit, but she did everything she said that she was going to do. She promised and over delivered. When we had agreed verbally, I then took an Uber to Kia and talked with Adalid from that point and he was great as well. Adalid was super personal and friendly and made myself and my 16-month-old child feel welcomed. He even gave my son a small toy Kia car that my son loved. The service from these two was exceptional. Best I've experienced. The only downside to the whole experience was when I was with Finance and we discussed the 400 dollar charge at the return of the car. I believe the guy's name was Anthony and he did go talk to the manager about getting that fixed and did so, but the problem that I had was when he came back into the room, picked up the phone without saying any word, pretended to dial his boss, and said loudly so I could hear, "so the profit on this will be about $100 dollars. Do you still want to go and approve that? You do? Okay. Sounds good. Thank you." and then he turned to me and told me that we would be willing to incorporate that 400 into the down payment. If he really went to go talk to his boss about the 400, then why did he come back into the room to talk to him again and tell him the profit piece? What was his end goal? To. make me feel bad or guilty? That felt super sleazy and very 'used car salesman. Normally I would've just stood up and walked out and not deal any further, but he didn't ruin the experience though because Maya and Adalid were on point the entire time and I respect the effort they put into it. I just thought I should mention that and it's still something a week later I think about and puts a bad taste in my mouth. Overall I was super super happy with the service with Downtown Kia. Thank you, guys! -Tristan Thomas More

I had a great experience. Omari was great and you all made the process easy. made the process easy. More