Kia Downtown LA

They like to play the negotiation game. Sneaky Unprofessional finance workers. Not going back or recommending dealer. Unprofessional finance workers. Not going back or recommending dealer. More

My experience started off over the phone with Roxane. She called and texted me to get the process started which cut down the time of having to sit at the dealership. Fred in Sales provided beyond excell She called and texted me to get the process started which cut down the time of having to sit at the dealership. Fred in Sales provided beyond excellent customer service and worked with me to get the car I wanted. He was very patient and worked the numbers. He took his time in showing me all the details of the car's functions. Fred was very personable and just a genuinely nice person. Jamie (spelling uncertain) in Finance was also a pleasure to work with you. He didn't try to push to sell me a lot of extras and explained. Kia of Downtown is where I had gotten my very first Kia back in 2015 and I would highly recommend this dealership. Thanks to all of you. La Sundra More

Very nice Person.We feel very comfortable with Fabian and he is a very understanding person. He explained everything with a lot of patience he is a very understanding person. He explained everything with a lot of patience More

I was training my car I didn’t like the idea that they were going to give me a used car also they were going to give Give him $1000 in top of a used car very unhappy for six years a payment of $400 I did were going to give me a used car also they were going to give Give him $1000 in top of a used car very unhappy for six years a payment of $400 I did have a credit let them know about that but they still issue me a bad choice of a car that I want it More

Very helpful dudes at this dealership. Smart kids. Kind words. Nice hospitality. Comfortable chairs. Sweet parking lot. words. Nice hospitality. Comfortable chairs. Sweet parking lot. More

Good customer service and Daniel was super friendly and helpful, the staff was great and helpful thank you very much helpful, the staff was great and helpful thank you very much More

Thanks for the hard work. Happy we made a good deal on a beautiful new car! SELTOS beautiful new car! SELTOS More

This has been the worst customer Service experience ever! They never return your phone calls and they lie left and right. My car was there for eight days supposedly because they were waiting on parts that th They never return your phone calls and they lie left and right. My car was there for eight days supposedly because they were waiting on parts that they ordered. When I told them that I was coming to pick up my car to take to someone else, magically parts were there and my car was ready in one hour. Come to find out parts were never an ordered and my car was there for over a week for no reason. I was told they don’t have loaners to find out that they do have loaners. I was told That they don’t have a shuttle service just to find out that they do. I have been hung up on multiple times, transferred to voicemails that don’t take messages. After getting my car back, less than 24 hours later I had to bring my car back in because my check engine light came on and a display that says engine problem. Totally unacceptable! Not to mention I also had a separate issue that was mentioned when I brought my car and that was totally ignored and not even looked at. I am still waiting on this issue to be resolved. More

They did a service on a car I haven’t owned for many years. When I was left as the contact I replied back saying I do not own the car and have not heard back. SHADDY !!!! What service are you doing on a years. When I was left as the contact I replied back saying I do not own the car and have not heard back. SHADDY !!!! What service are you doing on a car I don’t own? What money are you trying to steal from other clients or corporate? More