Kia Downtown LA

They did good job for me and next time I will do the business with them business with them More

George Our Sales Man & Joseph Were Amazing and patient with me & my girl Thank you guys ! with me & my girl Thank you guys ! More

The guy told me I had to pay all this extra stuff for my engine because I got replaced because of the recall and I was willing to pay for it then when I got the bill I noticed that he put per customer's req engine because I got replaced because of the recall and I was willing to pay for it then when I got the bill I noticed that he put per customer's request I did not request cabin filters filters cabin filters are heard not that important they are important but not that important I told him specifically I will only pay for the stuff that's needed for my engine and he added on a whole bunch of stuff then they tried to charge me for putting on the drivebelt how are you going to charge me for putting on the drivebelt And that's literally a part of fixing the engine And on top of all that he had my car for almost 2 weeks I didn't say that I didn't complain but in that whole 2 weeks he only called me one time in time never updated me if it wasn't for the nice ladies at the service desk I wouldn't ever knew nothing about my car More

Very courteous and helpful no pressure whatsoever made me feel very comfortable. Will recommend to anyone shopping for an automobile. feel very comfortable. Will recommend to anyone shopping for an automobile. More

NEVER GOING THERE I HAD A KIA OPTIMA I HAD GAP INSURANCE AND THEY STILL WANT ME TO PAY FOR IT NEVER AGAIN GOING THERE AND THEY STILL WANT ME TO PAY FOR IT NEVER AGAIN GOING THERE More

Thank you! Luis was very helpful, informative, and nice from the moment I came in to the dealership. from the moment I came in to the dealership. More

Had a great experience with Raymond! He was very communicative, honest, and informative. Made the car buying process easy. communicative, honest, and informative. Made the car buying process easy. More

this dealership wrecked my new car while this dealership wrecked my new car while getting my brakes done and let me drive home with a wrecked car. Thank goodness I made a video of m this dealership wrecked my new car while getting my brakes done and let me drive home with a wrecked car. Thank goodness I made a video of my car when I arrived to pick it up. My car is still not fixed and the just painted over the damage. I have purchased 3 cars from this dealership since 2018 and this is how they treated me. More

It was the worst experience I have ever had. I waited for over 30 mins for some to acknowledge me and take my information down. My car was promised to me at 5 pm. I never once got an update or any type of co over 30 mins for some to acknowledge me and take my information down. My car was promised to me at 5 pm. I never once got an update or any type of communication. I went back at exactly 6 pm to find out that the place was closed. I had to bike it all the way to work at the airport from downtown because of the incompetence of this location. The next day when I went to go pick up my car. They had no explanation as to what went wrong. I asked to speak to the manager Jose and he had me waiting for over 30 mins for reasons I don't know. After 30 mins, I decided to leave and demanded that I receive a call to express my disappointment. I never got a call from management. I am only left to assume no one had the managerial courage to own up to their mistakes and try to make it better. Kia of downtown LA is a joke and now I understand why they have such bad ratings online. More

The salesman Daniel Espinosa was professional and he was not pushy like others. He knew what I wanted and did his job exceptionally. I have not been to a dealer where the sales person doesn't try to push a not pushy like others. He knew what I wanted and did his job exceptionally. I have not been to a dealer where the sales person doesn't try to push a sale on me. More