Kia Delray - Service Center

Very please to find a car dealer such as Delray Kia, where I could resolve my car problems. Nice work! where I could resolve my car problems. Nice work! More

James Craig 17517 in the service department was great. Very professional.Advised of a recall and processed that with my other service. Very professional.Advised of a recall and processed that with my other service. More

My husband and I both bring our Kia’s to Delray Kia. They have consistently been wonderful. However, I’d say that recently I took my Telluride in for service and was assigned Mr. Jon Brown who was pheno They have consistently been wonderful. However, I’d say that recently I took my Telluride in for service and was assigned Mr. Jon Brown who was phenomenal! He was attentive, responsive and just very customer centric. He was super helpful. He is an asset to an already good organization! More

When the prior owners managed this dealership it was fantastic. Wow have things changed. The service department has gone way downhill. It too a week to tell me that my transmission fluid was low. One we fantastic. Wow have things changed. The service department has gone way downhill. It too a week to tell me that my transmission fluid was low. One week! Communication from the service advisors was so poor that we drove 40 minutes to Kia Delray to find out what was going on. I don’t know about the sales department, but service has a lot to be desired. More

Went in for service. John B was exceptional. Very customer oriented. I was totally satisfied and would recommend this dealership to everyone. John B was exceptional. Very customer oriented. I was totally satisfied and would recommend this dealership to everyone. More

Best service team, sale and management team I’ve ever had the pleasure to work with. Buying my new Kia at Delray was the best, taking it in for its first free service check was beyond awesome! Thank you, Ki the pleasure to work with. Buying my new Kia at Delray was the best, taking it in for its first free service check was beyond awesome! Thank you, Kia Delray ❤️ More

Broke my tire pressure monitor sensors and didn’t clean the car. Left it in worse shape than when it arrived and took a week to fully fix. Jon Lasand horrible employee the car. Left it in worse shape than when it arrived and took a week to fully fix. Jon Lasand horrible employee More

Very pleased with total experience. All work performed and finished earlier than expected. Will certainly return. All work performed and finished earlier than expected. Will certainly return. More

Always accommodating to the needs of customers Keeping us updated to the nature of service us updated to the nature of service More

KIA Delray is the absolute WORST! !!!The service coordinators are extremely rude and incompetent. Al Dopman was my service coordinator and on 18 July 2023, he recommended I do an oil c !!!The service coordinators are extremely rude and incompetent. Al Dopman was my service coordinator and on 18 July 2023, he recommended I do an oil consumption test due to my 2020 telluride burning too much oil. I paid for a fresh oil change and per his recommendation, began the oil consumption test which involved me having to drive my car 1,000 miles and then check the oil level. I brought my car back on august 2nd, and it was confirmed that my oil level was severely low. Al told me he would document the low oil level but that I should do another 1,000 test for “accuracy”. I received another oil change and started the process over again as per his instructions. When I brought my car back, I was told that due to my engine being a 6 cylinder that we could not actually do an oil consumption test. Furthermore, the service manager, Conrad Backner, proceeded to tell me that my car was perfectly fine and needing to get oil changes every 3 weeks was normal. Al and Conrad are untrustworthy: they feed customers lies as they waste your time and take your money. Not to mention, the wait times are horrendous!!! Even with an appointment, you will be there all day. I am extremely dissatisfied with the extreme lack of technical knowledge and gross negligence Al and Conrad demonstrated when it comes to customer service. If I could give this location negative stars, I would. DO NOT COME HERE. More