Kia Delray - Service Center

First, I am a Kia (manufacturer) customer for life; fantastic vehicles, great price, and they absolutely stand behind their product. Probably not returning to the dealership service department however fantastic vehicles, great price, and they absolutely stand behind their product. Probably not returning to the dealership service department however. When i got there for my appointment, no one spoke to me, at all, for almost 15 minutes. When I was spoken to I definitely felt like a secondary priority, and it looked like everyone else received the same treatment.At the checkin I was asked if I had replaced my brakes yet, because "they told me at my last two oil changes that it needed to be done". I was not told that and on reviewing my paperwork it said that the breaks were in very good condition. I had a medical appointment for a little over 2 hour from then so I said I would wait and make an appointment for next week. I was assured they could complete all the work in time but I decided not to risk it. I was then told I had to sign a waver before I left because of the safety concerns (before they even saw the vehicle). Two and half hours later they pulled my van out (fortunately my next appointment was very accomodating, I do recomend Target Optical for a great experience), telling me that they were only able to change the oil and were not able to complete any of the safety checks or other services...oh yeah and they charged more than they said. Although I was planning to come back for the brakes, I will now be going to the mechanic that the rest of my family swears by. More

amazing service! nice and professional left my car clean and tidy! 10/10 and my advisor Sorren is the best! Appointment ladies are very sweet and punctual as well nice and professional left my car clean and tidy! 10/10 and my advisor Sorren is the best! Appointment ladies are very sweet and punctual as well More

The service department does not meet my standards as a current Lexus and prior Lincoln owner. Helen give the impression she hates her job and is a poor representative for the dealership. I was prepared current Lexus and prior Lincoln owner. Helen give the impression she hates her job and is a poor representative for the dealership. I was prepared to order a Telluride but changed my mind due to the service department. More

Helen was very helpful and made sure the experience was as smooth as possible but I made an appointment and was still told they had a 3.5 hour wait. They run at half staff on Saturday's but still book a fu as smooth as possible but I made an appointment and was still told they had a 3.5 hour wait. They run at half staff on Saturday's but still book a full amount. Makes they very very backed up and slow. More

The only reason why I use this dealership are for any recalls. I had 2 recalls to address and it took just short of 5 hours. One recall was to replace a fuse and the second was a computer update. The ser recalls. I had 2 recalls to address and it took just short of 5 hours. One recall was to replace a fuse and the second was a computer update. The service advisor, Nicole, told me it was going to be 3 hours, not almost 5. My appointment was at 9:30 am and I arrived at 9:20am. Receiving the car was basically on time by 9:40am. However, my 3 hour ticket was tagged at 1:00 pm. At 1:00pm, no Nicole, at 1:30pm, no Nicole; at 1:50 pm I had to go I old and ask her how much longer because 1:00 pm has come and gone. She politely told me she would check on it and get back to me. Well, I didn’t hear back until 2:20pm when my vehicle was finally done. I understand things happen, but keeping me updated would have been greatly appreciated. This dealership has NO customer service whatsoever. Hence the reason why I try to avoid as much as possible. Also, no matter the reason I’m ringing my car in (remember, only for recalls), they always find something imaginary wrong with my vehicle. This time it was my brakes and my brakes were just recently checked when I got an oil change with my mechanic of choice. To be honest, my next recall I will drive out of my way to avoid this dealership. More

Process was smooth. Staff were friendly. It wasn’t until after I bought my car and left that I was pressured to complete a survey. When I submitted my survey with honest Staff were friendly. It wasn’t until after I bought my car and left that I was pressured to complete a survey. When I submitted my survey with honest answers to the questions, I was then contacted by the salesman, James, who helped me saying that I didn’t follow the “cheat sheet” he sent me and that I caused him to loose out on his monthly bonus… I went in and bought a car - the process took less than 2 hours. It’s not my job to follow the “cheat sheet” for a perfect score on a survey, it’s the salesman’s job to follow the “cheat sheet” so that they can make sure they are doing everything in order to get a perfect score! More

Nice people. No hassle. Nice employees. Like the free complementary car wash. They have a nice and clean waiting room. No problems so far. No hassle. Nice employees. Like the free complementary car wash. They have a nice and clean waiting room. No problems so far. More

I am not always happy with the service. Helen, for example is hard to understand and she doesn’t explain what has to be done, what could be done, or does it need to be done. I have been bac Helen, for example is hard to understand and she doesn’t explain what has to be done, what could be done, or does it need to be done. I have been back there for the same reason twice And the extra expense for extra repairs wasn’t explained to me. I have had fairly good experiences in the past. I purchased my 2019 Kia soul there. And I’m very happy with it. I would like to change my service representative to Anthony. More

My service advisor was terrific and a very knowledgeable woman,I will be going back to her. woman,I will be going back to her. More

Helen, the service advisor was very unfriendly. I tried being friendly with her but got no response. Maybe she was having a rough morning? Then I asked her if I could use a coupon for free windshie I tried being friendly with her but got no response. Maybe she was having a rough morning? Then I asked her if I could use a coupon for free windshield wipers and she told me no. She said only one coupon. I told her that the other service advisor’s would let me use two coupons, but she just said that they are not supposed to. When I returned to pick up my car, she was slightly more friendly. Every employee just seemed unhappy there. More