Kia Delray - Service Center

Run, don't walk from this dealership This dealership is about the worst you can get. First of all, car salesman are some of the lowest forms of life around. But here, not only are the s This dealership is about the worst you can get. First of all, car salesman are some of the lowest forms of life around. But here, not only are the salesman scummy, the service department is as well. As far as buying a car there, I've walked out of there several times, attempting to buy used as well as new cars. The salesmen lie to you over the phone or by email, then raise the price when you go in there. They will tell you anything you want to hear to get you through the door. Then they think you will break down and buy it for the higher price. So I knew not to go there anymore to buy a car. I've used their service dept. several times on some Kia's I've owned, simply because my cars were under warranty, and they were a bit closer to me than West Palm Beach Kia. If your car is under warranty, they'll fix whatever, and bill Kia for it. But what they did recently to me, showed me how scummy their service dept. was as well. In Jan. I called the service dept. to ask if my Kia was still under warranty. I had a problem with my interior dome lights not coming on. I was assigned to this idiot Artie Rosenthal. I asked him if my Kia was still under warranty, and he looked up my record and told me it was. He made an appointment with me to come in. I came there 3 times, and they couldn't fix the problem. Each time I was there as soon as they opened, and they never wanted me to wait there, so they would take me home in their shuttle, and I had to be picked up with the shuttle at the end of the day. It would ruin my day. Each time Artie would never call me to tell me what was going on. I would have to call around 5 PM to ask, and they either never picked up the phone, or they couldn't find him. By the 2nd visit I demanded another service adviser, and when the next time came, I was put back with the same idiot Artie. I called the Service Director, Vince Cajano, who said he would take care of the problem with Artie, and never did. Each time I came back, ( because they couldn't fix the problem ) I was given back to Artie. I consulted with a friend of mine who is in the auto business, who explained to me that your service adviser get a commission on the repair, so they don't like to change your adviser, even though I demanded another. After 3 times attempting to fix these dome lights, another adviser named Al Dopman calls me to tell me that my car was out of warranty, and that I need a computer part to fix the problem, which will cost me $1, 040 ! Over $1,000 to fix two interior dome lights ? I don't think so ! I told him leave the car alone, and don't fix anything more on it. I went to the dealer, spoke with the Service Director, Vince Cajano, who apologized for them bringing me in there three times for nothing. He tells me that Artie probably didn't notice that my car was out of warranty, and I wasn't entitled to the free repair. I told him that was the first question I asked, " Is my car still under the 5 year/ 50,000 miles warranty. " Since I didn't buy my car new, I didn't know when it went into service, but since I had been there previously in the past year, they had all my information right there in their computer, and Artie lied to me, telling me it was still under the 5 year warranty. This was no mistake. He lied to me to get me to come in there, so they could tell me the car was out of warranty, and maybe I would just pay them for the repair. The same BS they do to you to get you to come in there to buy a car. This dealership will lie and tell you anything to get you to come in there. They get paid for showing up there, I don't. I arrived there at 7 AM, 3 times to be the first one out for service, had to go 3 days without my car, spent many hours waiting there, only to be told at the last minute, that I had to pay over $1,000 to fix 2 interior dome lights ! Don't even think about dealing with this dealership, unless your car is still under warranty, and verify this on your own from another source. Update - On 3 -17- 2016, I took my car to an independent license auto repair. They informed me that the only thing wrong with my car was a $6.00 burnt out interior dome light bulb. They also informed me that the front dome light flickering was normal when the dome light rocker switch was in the off position. Grieco Kia tried to charge me $1, 040 plus tax for a " computer module " to fix the problem. This is the biggest ripoff dealership ever. I will be reporting them to the Palm Beach Consumer Affairs and the Florida Attorney State General for fraud. More

Great!!!!!! Doug is AWESOME!!!! My service Manager, Doug is a seasoned pro, I am greeted by name, warmly, friendly with a smile and car is serviced on time, he keeps me posted (I alw My service Manager, Doug is a seasoned pro, I am greeted by name, warmly, friendly with a smile and car is serviced on time, he keeps me posted (I always wait) enjoy a coffee and work on my laptop, staying productive. Doug, gives me items to watch , (future repairs) etc.. and my car, KIA Soul is running perfect. thanks to Him!!! More

Amazing Service Al was great. Quality, professional service. Al was very helpful in resolving my matinence claim, he explained all the work being done on my vehicle a Al was great. Quality, professional service. Al was very helpful in resolving my matinence claim, he explained all the work being done on my vehicle and was very accommodating. My car happened to also need two recalls which were done at no extra cost. Super smooth process and Al was great. More

Service Great job by Bob. Very friendly thoughout the process. Answered all questions. Handled 2 vechiles for us. Would recommend to anyone and come back. Ver Great job by Bob. Very friendly thoughout the process. Answered all questions. Handled 2 vechiles for us. Would recommend to anyone and come back. Very good job by Bob. More

Al Dolpman was excellent and a great adviser Al Dopman and his team were great advisors and workers. our optima stop working and was towed to delray kia. It took a long time ( 3 weeks) but we wer Al Dopman and his team were great advisors and workers. our optima stop working and was towed to delray kia. It took a long time ( 3 weeks) but we were happy with work and final decision on repairing our brand new optima sx. Thanks Al! More

Service Department I brought my car into the service department to have body work and an oil change done. I had the pleasure of working with Al Dopman. I have never rec I brought my car into the service department to have body work and an oil change done. I had the pleasure of working with Al Dopman. I have never received such excellent customer service before. He went the extra mile to make sure my car was serviced properly and minor things were replaced to make sure my auto would function properly. I have recommended friends to visit Kia and check out their models when considering a new auto. The manager Tony is awesome and so was my salesman Patrick. I have driven many luxury cars over the years. This is my second Kia Optima. It's awesome; stylish, economical, and has a great performance on the road. Thank you everyone!! You've made a customer for life. Sharon Schwartz Boynton Beach, Fla. More

Service Visit Went in for an oil change this AM. Got right in, was told of an additional service that was also due. I'll get it next time as I was in a hurry. Th Went in for an oil change this AM. Got right in, was told of an additional service that was also due. I'll get it next time as I was in a hurry. They take really good care of my car and I appreciate it. Oh, they washed the car as well. Nicely done ! More

Top Notch Service Artie in the service department is the man! Efficient, professional, and great customer service. Overall, a fantastic experience! I will surely be ret Artie in the service department is the man! Efficient, professional, and great customer service. Overall, a fantastic experience! I will surely be returning for my next service appointment. More

Oil change Excellent service I was there later in the day and was probably the last customer. While I greatly appreciate washing the car, the job was not so good Excellent service I was there later in the day and was probably the last customer. While I greatly appreciate washing the car, the job was not so good leaving the Windows a mess. Other than that it was all good More

Check in Great experience with the Service Department. They quickly realized the issue with my car and immediately set up an appointment. They could not have b Great experience with the Service Department. They quickly realized the issue with my car and immediately set up an appointment. They could not have been more friendly and responsive. More