Kia Delray - Service Center

Took 2 1/2 hours for a oil change and tire balancing. Everything was fine but took much too long. I had an appointment, made a week before and an oil change should not take that long with an appointment. Everything was fine but took much too long. I had an appointment, made a week before and an oil change should not take that long with an appointment. More

Painless Josh Fifi and the service team did a great job getting my car in and out for service. Price was as quoted with no hidden fees or add ons. Grieco has b Josh Fifi and the service team did a great job getting my car in and out for service. Price was as quoted with no hidden fees or add ons. Grieco has been a dealer and service center that I can trust !!! More

Its was quick and fast. Robert was very polite and took in coincideration that I had a doctor's appt and he got me out on time to make sure I did not miss my appt. I would re Robert was very polite and took in coincideration that I had a doctor's appt and he got me out on time to make sure I did not miss my appt. I would recommend all of my friends to this center. I was doing my oil change and half of the 15000 maint. More

Easy. I called Josh on Monday for a first service/oil change on my vehicle and was able to have this scheduled the next day. While I waited in your custome I called Josh on Monday for a first service/oil change on my vehicle and was able to have this scheduled the next day. While I waited in your customer lounge, I was able to get some of my work done at the desk provided with free wi-fi. More

Engine issues My service provider Al D really went above and beyond. He explained everything in detail and the work done has been great. Thank you. The follow up My service provider Al D really went above and beyond. He explained everything in detail and the work done has been great. Thank you. The follow up was also refreshing. More

Love the new staff I believe Mr. Grieco reads surveys because he has new staff at Delray Kia and I appreciate them so much more than the last folks. Al Dopman was great. I believe Mr. Grieco reads surveys because he has new staff at Delray Kia and I appreciate them so much more than the last folks. Al Dopman was great. Could do without his weird sense of humor LOL, but he was knowledgeable and professional. Thank you Al for helping a loyal senior citizen customer out. More

Great interaction with Al the service advisor. The check in was efficient and timely. Al Dopman really knows his job well and his customer service skills are above and beyond. Knowledgeable emplo The check in was efficient and timely. Al Dopman really knows his job well and his customer service skills are above and beyond. Knowledgeable employee. More

Service review Al always does a great job and is personable when I bring my car in. I appreciate the hard work and the excellent service that he provides each and ev Al always does a great job and is personable when I bring my car in. I appreciate the hard work and the excellent service that he provides each and every time. More

Great servicr Service advisor Josh Fifi was outstanding in his explanation of the services to be performed, he did not try to upsell me, and was on the money when i Service advisor Josh Fifi was outstanding in his explanation of the services to be performed, he did not try to upsell me, and was on the money when it came to estimating the time for my service to be completed. Josh's professionalism and positive demeanor have made me a Grieco Kia customer. More

Worst experience of my life at a dealership First time at this dealership, and it will be my last!! Came in around noon to have my car inspected because of a noise near the engine...Josh Fifi First time at this dealership, and it will be my last!! Came in around noon to have my car inspected because of a noise near the engine...Josh Fifi is the tech taking care of me...he goes over the $110 charge to diagnose the car but let's me know how it will be applied to any service, I was ok with that given that Josh and I discussed 3 possible things that would be the issue, one being the idle pully (about $250 in repairs)...two being the alternator (about $450)...and the third being the compressor, which I was told this was my best option because it is a warranty part and I wouldn't pay anything...that exact sentence came out of josh's mouth...so I figured I'm already 110 in the hole, might as well tell them to fix it because there is still the chance I would walk away paying nothing (as josh told me)...after 20-30mins goes by josh comes into the lobby to give me an "update"...he starts with "I have good and bad news" good news being that the car can be fixed today (I was always under the impression that the car would be fixed today so I don't get how this is the good news, which got me worried for the "bad news") then find out that the bad news is the part he told me was under warranty...yeah well it's not under warranty and the repair is $750+!!!! So now I went from the third option being covered under warranty and not a penny out of my pocket, to $750+ out of my pocket...to top it all off I had asked him to provide me with a shuttle to a near by gym, he told me he will check where the driver is located and follow up with me...I waited about 15mins in the lobby and never got a follow up, I ended up walking in the hot sun to the gym, might as well not offer the "courtesy shuttle"...I will never return to this dealership nor will I EVER recommend this place to ANYONE!!! More