Kia Delray - Service Center

Excellent I have purchased a 2011 Optima and a 2012 Optima from this dealership and both times have had a great experience. Brought in my 2012 optima for a min I have purchased a 2011 Optima and a 2012 Optima from this dealership and both times have had a great experience. Brought in my 2012 optima for a minor repair with my husband and met Neal Kaplan a Grieco Sales/Leasing Consultant. After great professional advice from Neal Kaplan I sold back my 2012 Optima and leased a beautiful 2015 Optima and my husband leased a 2016 Sorento. First time leasing for both of us and thanks to the great advice from Neal Kaplan, who treated us like family, we had a wonderful experience and look forward to future service with this dealership thanks to Neal Kaplan!!!! More

Great Customer Service!!! I purchased my vehicle from this dealership (2015 Sorento) and I get service done here as well. That being said, every time I phone them or come in e I purchased my vehicle from this dealership (2015 Sorento) and I get service done here as well. That being said, every time I phone them or come in everyone is very welcoming. I have been coming here for years and the lovely Debbie helps me with everything, even if I don't quite know what I want or need. Everyone is so patient with me and really just care about the customer. The front of the house is very important, that is Debbie, she is the first one you talk to the phone and one of the first people you see when entering the building. She is always smiling and is always polite to everyone. This last visit was because I heard an odd sound coming from under the hood, Alan was so great with me while I tried to explain the sound to him, bless his heart. If you have any doubts about going to this location, I challenge you to check it out. I promise you will not be disappointed. When it is time, we will be purchasing our next vehicle from here as well. More

Great Service! The service you receive here is Excellent. They take care of all your needs. Any issue I have ever had they have always taken care of without any hass The service you receive here is Excellent. They take care of all your needs. Any issue I have ever had they have always taken care of without any hassle. If you haven't stopped in here you need too. If you ever have a moment to talk to Debbie Roetzel who is the service coordinator, i'd highly recommend you do. She always manages to get me appointments even when they are completely booked. My parents also recently bought a used vehicle from them. They bought the 2014 Kia Sorento sxl which is an amazing vehicle. Love everything about the car. One thing I especially love about this place is the warranty and how they stand behind their product. I would highly recommend this dealership! More

Always a pleasurable hassle free experience Since my first tie to the Kia family in 2012, I have always had first class service during my visits to the dealership. I only go to Grieco Kia of Del Since my first tie to the Kia family in 2012, I have always had first class service during my visits to the dealership. I only go to Grieco Kia of Delray. Although there seems to be some movement every so often in the service department, with familiar faces, I am still always taken great care of. And Debbie especially from customer service is always very accommodating pleasant and polite. This dealership real does reinforce the brands image. Keep up the great customer service. More

Amazing experience Was looking in showroom while 2014 Optima was being serviced. I commented that at end of my lease, another year, might like a Rio. They had red one on Was looking in showroom while 2014 Optima was being serviced. I commented that at end of my lease, another year, might like a Rio. They had red one on floor. Long story short, they made a deal for me to get out of current lease and get the red Kia. Best part I had to keep grandkids at 10:00. Super salesman Patrick Germain started paperwork, worked with finance man Dominic, and before 10, all was done! Amazing! Will certainly recommend Patrick and Grieco Kio. More

Grandma buys a yellow Soul This is my second Soul, however I had no idea I was going home with a brand new yellow Kia! I went in for a scheduled oil change/ maintenance . While This is my second Soul, however I had no idea I was going home with a brand new yellow Kia! I went in for a scheduled oil change/ maintenance . While browsing, Patrick Germain nicely asked if I needed help. I explained I had some time left on my lease but I wanted to check out my options. Well you can guess the rest. Never pushy just explained my options should I choose to trade. I couldn't be happier with my decision. The staff were courteous and the manager, Tony T. were all pleasant. I think the dealership is excellent, More

Outstanding Service!! Grieco Kia is wonderful. From the sales process to service, everything has been outstanding. Purchased a 2014 KIA Soul (Alien Green) and have loved ev Grieco Kia is wonderful. From the sales process to service, everything has been outstanding. Purchased a 2014 KIA Soul (Alien Green) and have loved every moment. Doug in the service department makes me feel like family whenever I am there. So far only standard maintenance has been needed. I would recommend Grieco Kia to anyone looking for a great experience. More

Unstable Dealer - Product needs improvement Kias / Hyundais are known for defective paint from factory. - Runs and contaminants on the paint. Not to mention the new sportages, fortes paint loo Kias / Hyundais are known for defective paint from factory. - Runs and contaminants on the paint. Not to mention the new sportages, fortes paint looks like an orange. Had a sportage with same issue. Dealer ( not GRIECO) could not resolve issue. Later I found to be a loose microphone. It is frustrating; however the issue starts at the factory. The issue with GRIECO is that to them profit is more important than customer satisfaction. When a personnel goes the extra mile to get the job done right, they get replaced because it is impacting profits. - Other than than they are very fair More

There is no retention of good employees. In less than a month had to deal with 3 service personnel. There is no retention. Mr Ponce was the best, Steve could not be better and Mr Salabarria was on top month had to deal with 3 service personnel. There is no retention. Mr Ponce was the best, Steve could not be better and Mr Salabarria was on top of his game. I do not fell confident returning. More

So frustrated by my experience with Kia of Delray Beach, Fl. I bought a brand new Kia Sportage a month ago and I still don't have my car! We completed the entire sale process and I was so happy to get my ne Fl. I bought a brand new Kia Sportage a month ago and I still don't have my car! We completed the entire sale process and I was so happy to get my new car and it came in with a broken BlueTooth microphone and a large paint chip in the driver's door. No problem - things happen. I brought it back for service to have these things fixed. Had to come back three times before they would see me, despite talking to my salesman in advance that I was coming - and I live a 1/2 hour away and work more than full time. The service department was rude from moment one. It took forever to get someone to look at the car - they spent two minutes and said there was nothing they could do for the bluetooth. It took talking to three people, an hour and the salesman again to get them to agree to fix the bluetooth. But I would have to come back another day for the fix and to fix the paint. They said they would have to keep the car all day and did not want to provide a loaner. They told me to come by first thing in the morning to drop the car off and someone would take me to work. Called on my way and apparently they did not have time that day and had to turn around and go back. I said that I would need a loaner and they told me I would have to wait. Week later, still no loaner. Finally get a call back from my salesman who is asking me to complete the customer satisfaction survey - I explained to him why it was not done. Felt so offended that he was begging me for a survey and I did not even have my new car working yet! He finally got me a loaner and it has been several days. After following up with the service department several times and speaking to frankly rude reps, I was told the car was ready and came down on my lunch break. Got there and the paint ding was still there. Fought with the service department that there was nothing that could be done. Had to talk to the general manager and leave my car again to get it fixed. It has been a month and I still don't have my new car! This is ridiculous. It is the first time I have ever bought a brand new car and Kia has totally ruined that special experience for me. I have owned several Kia's but with this level of rude customer service as though I was bothering them to just get my car fixed, I have had enough. They have been rude, careless and flippant - as though once they sold me the car, they could not bother with me after. If this is how Kia treats their customers, I don't want to be one anymore. Will definitely not be taking it back to Kia to service. Last Kia car ever. More