Kia Delray - Service Center

Service visit I knew I had a service contract but after 2 years I wasn't sure how much longer it was in effect so when I called to make an appointment, I asked for I knew I had a service contract but after 2 years I wasn't sure how much longer it was in effect so when I called to make an appointment, I asked for a call back on this issue. Robert called back but said he couldn't find my account but to come in and get my service. He had done his homework by the time I got there and then explained the policy I had (which the salesman did not do). He told me I have "Dealer for life" and exactly what that meant and how many more services I had coming. What a revelation! He was so polite and informed and I was truly impressed. In 2 years of service, not one service advisor had told me any of this. Robert is a true gentleman and a great advisor. I hope he stays there. More

Great service Patrick was extremely friendly, quick, and got the job done. He was able to help me get the car I wanted. I would definitely recommend this location t Patrick was extremely friendly, quick, and got the job done. He was able to help me get the car I wanted. I would definitely recommend this location to other people. More

first service visit for my sportage Made an appointement with Al Dopman for service. Requested a special person to work on my car. Not a problem. I was very very satisfied. Made an appointement with Al Dopman for service. Requested a special person to work on my car. Not a problem. I was very very satisfied. More

oil change I don't drive alot, so I try to get an oil change every six months. I brought in my car asked for a car wash too. The service representative was frien I don't drive alot, so I try to get an oil change every six months. I brought in my car asked for a car wash too. The service representative was friendly and helpful. More

Al was very helpful!! Al the service tech was very helpful. He got me in and out! I would recommend going there again! Staff was very friendly and helpful Al the service tech was very helpful. He got me in and out! I would recommend going there again! Staff was very friendly and helpful More

Al was great! I had come in for my windshield wipers. As Al was checking me in he found that my car also needed a recall done as well. Thanks Al for being so help I had come in for my windshield wipers. As Al was checking me in he found that my car also needed a recall done as well. Thanks Al for being so helpful. Al was informative and very professional. Thanks so much! I would recommend your service center!!!! More

Run, don't walk from this dealership This dealership is about the worst you can get. First of all, car salesman are some of the lowest forms of life around. But here, not only are the s This dealership is about the worst you can get. First of all, car salesman are some of the lowest forms of life around. But here, not only are the salesman scummy, the service department is as well. As far as buying a car there, I've walked out of there several times, attempting to buy used as well as new cars. The salesmen lie to you over the phone or by email, then raise the price when you go in there. They will tell you anything you want to hear to get you through the door. Then they think you will break down and buy it for the higher price. So I knew not to go there anymore to buy a car. I've used their service dept. several times on some Kia's I've owned, simply because my cars were under warranty, and they were a bit closer to me than West Palm Beach Kia. If your car is under warranty, they'll fix whatever, and bill Kia for it. But what they did recently to me, showed me how scummy their service dept. was as well. In Jan. I called the service dept. to ask if my Kia was still under warranty. I had a problem with my interior dome lights not coming on. I was assigned to this idiot Artie Rosenthal. I asked him if my Kia was still under warranty, and he looked up my record and told me it was. He made an appointment with me to come in. I came there 3 times, and they couldn't fix the problem. Each time I was there as soon as they opened, and they never wanted me to wait there, so they would take me home in their shuttle, and I had to be picked up with the shuttle at the end of the day. It would ruin my day. Each time Artie would never call me to tell me what was going on. I would have to call around 5 PM to ask, and they either never picked up the phone, or they couldn't find him. By the 2nd visit I demanded another service adviser, and when the next time came, I was put back with the same idiot Artie. I called the Service Director, Vince Cajano, who said he would take care of the problem with Artie, and never did. Each time I came back, ( because they couldn't fix the problem ) I was given back to Artie. I consulted with a friend of mine who is in the auto business, who explained to me that your service adviser get a commission on the repair, so they don't like to change your adviser, even though I demanded another. After 3 times attempting to fix these dome lights, another adviser named Al Dopman calls me to tell me that my car was out of warranty, and that I need a computer part to fix the problem, which will cost me $1, 040 ! Over $1,000 to fix two interior dome lights ? I don't think so ! I told him leave the car alone, and don't fix anything more on it. I went to the dealer, spoke with the Service Director, Vince Cajano, who apologized for them bringing me in there three times for nothing. He tells me that Artie probably didn't notice that my car was out of warranty, and I wasn't entitled to the free repair. I told him that was the first question I asked, " Is my car still under the 5 year/ 50,000 miles warranty. " Since I didn't buy my car new, I didn't know when it went into service, but since I had been there previously in the past year, they had all my information right there in their computer, and Artie lied to me, telling me it was still under the 5 year warranty. This was no mistake. He lied to me to get me to come in there, so they could tell me the car was out of warranty, and maybe I would just pay them for the repair. The same BS they do to you to get you to come in there to buy a car. This dealership will lie and tell you anything to get you to come in there. They get paid for showing up there, I don't. I arrived there at 7 AM, 3 times to be the first one out for service, had to go 3 days without my car, spent many hours waiting there, only to be told at the last minute, that I had to pay over $1,000 to fix 2 interior dome lights ! Don't even think about dealing with this dealership, unless your car is still under warranty, and verify this on your own from another source. Update - On 3 -17- 2016, I took my car to an independent license auto repair. They informed me that the only thing wrong with my car was a $6.00 burnt out interior dome light bulb. They also informed me that the front dome light flickering was normal when the dome light rocker switch was in the off position. Grieco Kia tried to charge me $1, 040 plus tax for a " computer module " to fix the problem. This is the biggest ripoff dealership ever. I will be reporting them to the Palm Beach Consumer Affairs and the Florida Attorney State General for fraud. More

Great!!!!!! Doug is AWESOME!!!! My service Manager, Doug is a seasoned pro, I am greeted by name, warmly, friendly with a smile and car is serviced on time, he keeps me posted (I alw My service Manager, Doug is a seasoned pro, I am greeted by name, warmly, friendly with a smile and car is serviced on time, he keeps me posted (I always wait) enjoy a coffee and work on my laptop, staying productive. Doug, gives me items to watch , (future repairs) etc.. and my car, KIA Soul is running perfect. thanks to Him!!! More

Amazing Service Al was great. Quality, professional service. Al was very helpful in resolving my matinence claim, he explained all the work being done on my vehicle a Al was great. Quality, professional service. Al was very helpful in resolving my matinence claim, he explained all the work being done on my vehicle and was very accommodating. My car happened to also need two recalls which were done at no extra cost. Super smooth process and Al was great. More

Service Great job by Bob. Very friendly thoughout the process. Answered all questions. Handled 2 vechiles for us. Would recommend to anyone and come back. Ver Great job by Bob. Very friendly thoughout the process. Answered all questions. Handled 2 vechiles for us. Would recommend to anyone and come back. Very good job by Bob. More