Kia Delray - Service Center

I am not always happy with the service. Helen, for example is hard to understand and she doesn’t explain what has to be done, what could be done, or does it need to be done. I have been bac Helen, for example is hard to understand and she doesn’t explain what has to be done, what could be done, or does it need to be done. I have been back there for the same reason twice And the extra expense for extra repairs wasn’t explained to me. I have had fairly good experiences in the past. I purchased my 2019 Kia soul there. And I’m very happy with it. I would like to change my service representative to Anthony. More

My service advisor was terrific and a very knowledgeable woman,I will be going back to her. woman,I will be going back to her. More

They are always courteous, friendly, and clearly explain everything in detail about your vehicle. Their location is always clean, and has a comfortable atmosphere. everything in detail about your vehicle. Their location is always clean, and has a comfortable atmosphere. More

Service was timely, and got me on the road for my travel to Orlando on December 13, 2024. I have an issue with the verbage on service paperwork. Paperwork is vague at times, and seems to be changed in the s to Orlando on December 13, 2024. I have an issue with the verbage on service paperwork. Paperwork is vague at times, and seems to be changed in the system after you receive service and your paperwork. An engine was placed in my car November 2024, and the warranty is not notated on my paperwork. Helen, the service woman says she'll talk to the service manager, Nick. More

Good service. Friendly efficient. Price was excellent. But Stay away before the holidays. I will go bavk. Friendly efficient. Price was excellent. But Stay away before the holidays. I will go bavk. More

Helen, the service advisor was very unfriendly. I tried being friendly with her but got no response. Maybe she was having a rough morning? Then I asked her if I could use a coupon for free windshie I tried being friendly with her but got no response. Maybe she was having a rough morning? Then I asked her if I could use a coupon for free windshield wipers and she told me no. She said only one coupon. I told her that the other service advisor’s would let me use two coupons, but she just said that they are not supposed to. When I returned to pick up my car, she was slightly more friendly. Every employee just seemed unhappy there. More

Warranty 2018 Kia Soul. In Oct 26/ finished Dec 3, service rep Anthony Salvatierra not good. Poor follow up, I had to contact him Every time. Had to finally Speak with N In Oct 26/ finished Dec 3, service rep Anthony Salvatierra not good. Poor follow up, I had to contact him Every time. Had to finally Speak with Nick ( head of service) who quickly handled our car and got the work completed quickly. Once Anthony returned from 2 PTO ‘s with no follow up, attempted to close out the warranty and honestly had no clue of details. Changed the warranty information 3 times and at very first call attempted to simply tell me the Kia Was not under warranty. Not until I pushed back on more details of why not he them changed and agreed that it was covered. ?? He is not effective with more than basic requirements. He lost all my confidence all the way until the end. He was unable to provide me with a document that clearly shows a New Engine was installed on such date at such miles. Something that will easier show that a major repair was performed. Could not produce that. It’s simply mixed in the middle of tires and oil change on the service paperwork. His communication is poor and not clear. Will make sure he is not used again. Nick was very professional and response was on point. More

Sales rep Sylvester Jackson was why we chose the Sorento over the Sportage and Mr Tran was the one who made the “deal” work. We are very happy Sorrento Fans. over the Sportage and Mr Tran was the one who made the “deal” work. We are very happy Sorrento Fans. More

Excellent and professional service. Easy to make appointment and the staff is accommodating. Plenty of refreshments and snacks whilst you wait for your vehicle. Also offer free Lyft rid Easy to make appointment and the staff is accommodating. Plenty of refreshments and snacks whilst you wait for your vehicle. Also offer free Lyft rides. Perfect place to service your vehicle. More

Service was great, disappointed about the issue right after we purchased the car from here. after we purchased the car from here. More