Kia Country of Savannah

On February 10th 2012 I purchased a 2012 Kia Optima from Kia Country, 1 Park of Commerce Blvd. Savannah, GA 31405, for $28,450.80 at 2.9% interest ($2366.78) for $395.15 per month for 72 months. On June 25 Kia Country, 1 Park of Commerce Blvd. Savannah, GA 31405, for $28,450.80 at 2.9% interest ($2366.78) for $395.15 per month for 72 months. On June 25th 2012 I took my Kia Optima in to Kia Country for service (oil change, tire rotation and detailing(wash, wax and vacuum) whereas I was told it would take about 3 hrs and they would call me when it was ready to be picked up. They called about 11am and I had my friend drop me off to pick up my car, went in and paid approximately $30.00 for the detailing and when I went to get in my car I noticed mud and dirt still on the outside of the vehicle and when I got inside the vehicle I looked in the back seat and noticed that there was what appeared to be water and grease/dirt on the back passenger seat and floorboard. So I went back inside to the Service Department counter and told them that I wasn’t pleased with the detailing and was wondering if they even waxed my car due to the fact there was still mud and dirt on it to which she replied “I know for a fact they waxed it“. She then called the detailer to the Service Department so he could “Fix” my car, upon waiting for him to come to the Service Department I went out to look at my car and opened the back passenger door and that’s when I noticed grease/dirt along the bottom side of the seat, so I opened the front passenger door and also found grease/dirt on the seat as well. So, after waiting approximately 30 minutes the detailer brought me my car and showed me the seats as well as the back floorboard and I asked him how did the black grease/dirt get on my seats and he stated “The vacuum hose is very dirty and must have gotten on the seat when they reached over to vacuum the driver’s side”, he then proceeded to hand me a can of upholstery cleaner “in case he missed some spots”. On June 26th 2012 a co-worker, customer and myself were outside when we noticed scratches and swirl marks all over my car. On June 27th I took my car back to the Service Department and spoke with the Service Manager about the scratches and swirl marks and he stated they would “Fix” them and to bring it back at my convience, I told him I would bring it back 1st thing Monday morning July 2nd and asked about getting a loner vehicle and he said that wouldn’t be a problem. On July 2nd I went back to the Service Department and talked with the Service Manager he sent Brian out to view the scratches/swirl marks then we went back in and signed a loner agreement and they told me I should be able to pick it up that evening, however they called and stated “they needed to send it to a body shop to repair the scratch on the passenger back door” so I needed to come back in and resign another loner agreement and due to fact that July 4th was a holiday it may not be ready till Friday. On July 6th the Service Manager called about 3:40pm to tell me my car was ready for pickup however, I didn’t receive the message until 7pm when I woke up to get ready for work. On July 7th at 7:30am I went to the Service Department and picked up my car then went to a friends house so he could look at it and again we noticed that the scratch marks and swirl marks were still all over the car. So I went back to Kia Country only this time I figured I needed to talk to someone else so I went to the front Sales Manager and explained the situation to him and he told me to take my car to the corner of Hway 80 and Alford Street to Mike’s Detailing because he was really good. Upon arriving to Mike’s I explained the situation to him, he looked at the car saw the swirl and scratch marks and he stated that “he may or may not be able to fix it but he would try, but it would be very tedious work and he would need to keep it all day” but there was no guarantee. So I went back to Kia and explained what Mike said to the Sales Manager and the sales manager stated “he said that so you wouldn’t get your hopes up and just in case he couldn’t “Fix” it“. By this time I was crying, stressed out and in emotional turmoil over the situation I didn’t know what to do I just knew I couldn’t see paying $395.15 a month for a car that the Service Department scratched up and put swirl marks on. So I decided to trade the vehicle in but lost out in the process because as of June 7th I purchased a 2013 Kia Optima for $31,286.88 at 3.9% interest ($3474.07) for $434.54 per month for 72 months, so I basically lost the 6 payments I had already made, have a higher car payment, accrued a higher interest rate and a increase in my insurance premium all due to the fact of negligence on the Service Departments behalf when their Mission Statement is Quality Vehicles, for a Quality Price, and Quality Service. I am very disappointed in the Service Department at Kia Country of Savannah Georgia. More

Choosing a company we wanted most to go with was difficult at best. When we got to Kia we found your prices to be more than reasonable and your salesman Eric Mills made us feel very welcomed. He was difficult at best. When we got to Kia we found your prices to be more than reasonable and your salesman Eric Mills made us feel very welcomed. He was helpful and honest and more than willing to get us the car that we needed. We appreciate service like this and because of that we plan to stick with Kia in the future. Also, my husband and I have told many family and friends of your wonderful service and excellent prices. Thank you all!!! More

An overall great experience! Jack and Reggie were very knowledgable and friendly. We would recommend Kia of Savannah to everyone! Looking forward to our next experience! knowledgable and friendly. We would recommend Kia of Savannah to everyone! Looking forward to our next experience! More

I honestly wasn't gonna buy a new car just yet. I was wanting to look at dodge and Mazda also. Then David comes out and insisted that I drive what I was just looking at. David pointed out all the AWESOME wanting to look at dodge and Mazda also. Then David comes out and insisted that I drive what I was just looking at. David pointed out all the AWESOME features that KIA has to offer. Everybody is outstanding that I dealt with. I don't remember the finacial mgr name but he was extremely friendly and helpful as well. More

Very easy car buying experience! The new car price was already negotiated prior to arrival at the dealership, therefore the process was very simple and pleasant. already negotiated prior to arrival at the dealership, therefore the process was very simple and pleasant. More

Josh did a great job. I came in just to shop around. Josh had me walking out with a car. He knew about the product he was selling. He was not pushy. Josh could sell coats to folks in Georgia in July. had me walking out with a car. He knew about the product he was selling. He was not pushy. Josh could sell coats to folks in Georgia in July. More

Margaret did a great job of demonstrating the vehicle we wanted to see. She was completely knowledgeable of the vehicle and its performance characteristics. She was totally competent in personalizing the ve wanted to see. She was completely knowledgeable of the vehicle and its performance characteristics. She was totally competent in personalizing the vehicle systems. Her after sale assistance has been outstanding. More

I feel like the price was fair and the staff was courteous. We were able to get in and out of the dealership relatively quickly. courteous. We were able to get in and out of the dealership relatively quickly. More

My husband and I went to purchase a used Toyota Rav4 today and had the best experience ever. The overall buying process was painless, the staff was extremly friendly, and the process went a lot quicker today and had the best experience ever. The overall buying process was painless, the staff was extremly friendly, and the process went a lot quicker than expected. I would recommend this dealership to everyone. More

I would recommend this dealership to others because of my wonderful experience I had when I came in to buy my wife a vehicle. I was not pressured at all. Josh Wilson was the sales person I dealt with and h wonderful experience I had when I came in to buy my wife a vehicle. I was not pressured at all. Josh Wilson was the sales person I dealt with and he was simply wonderful. He informed me of all of the things I wanted to know. He was kind and very patient with me as I made up my mind as to what I wanted to do. More