Kia Country of Savannah
Savannah, GA
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Safety First i bought my son a brand new 2015 forte. and now with 6000 miles on it the airbag light came on. i called kia of savannah and asked for the service dep i bought my son a brand new 2015 forte. and now with 6000 miles on it the airbag light came on. i called kia of savannah and asked for the service department. i spoke with Kevin. when i told him the situation he said to drive the car into the shop. i told him i was not comfortable having my son drive the car with the airbag light on. because when the light is on the system may not be functional. he then told me" we drove for years without them and didnt see a problem" and he "knows people who drive all the time with the warning light on". does he not know that there is a law that cars have them for a reason?. i said well for my sons safety i didnt feel comfortable. to which he replied " well if that's the way you want to play the game!" i was shocked that someone would feel that safety is a game? it actually makes me think do they short cut stuff because of the game? how many other people has he put at risk by telling them it is safe to drive with warning lights on? More
Kia Kindness I love my Kia. I was treated with such kindness by everyone in the dealership. I felt like I had made new friends by the time I left. My sales perso I love my Kia. I was treated with such kindness by everyone in the dealership. I felt like I had made new friends by the time I left. My sales person, David Dumas, was awesome. He was so personable and went above and beyond to get me into the vehicle I wanted. I highly recommend Kia Country of Savannah. More
Poor Customer Service When you are in the buying mode they tell you you can get a loaner when your bring your car in for service. This was the main selling point for me. Lo When you are in the buying mode they tell you you can get a loaner when your bring your car in for service. This was the main selling point for me. Loaner transportation when your car is in the shop was the determining factor why I bought the car from this dealership. My time is money and I also need to get to work to make my money. The loaner car story from the salesman is a total lie, so don't believe it when you hear it. Their customer service is terrible to put it lightly. More
Above and beyond We are on our 5th Kia and have purchased all 5 with Jack Lanier. Everyone on staff is helpful and they all go above and beyond to make your Kia exper We are on our 5th Kia and have purchased all 5 with Jack Lanier. Everyone on staff is helpful and they all go above and beyond to make your Kia experience exceptional. More
Have a new Soul! Brian was great to work with! He helped with making everything easy and got me a great deal. Fast, friendly, and went above and beyond. I would refer Brian was great to work with! He helped with making everything easy and got me a great deal. Fast, friendly, and went above and beyond. I would refer any of my friends to Kia and Brian. More
Honesty & integrity I do believe I am a KIA customer from now on. I really enjoy all of the staff there and my sales person to me is a friend. I try to be a wise cons I do believe I am a KIA customer from now on. I really enjoy all of the staff there and my sales person to me is a friend. I try to be a wise consumer and I know sales is a give and take business and I definately have to feel comfortable with my sales rep. Fom the day I drove off the lot in my 2014 Kia Forte I felt that "MY" sales person is the best. I shall return because I love that OPTIMA!!!! More
These people are worth their salt. I honestly have to say that this has been the easiest car purchase I have made in my life. I searched high and low for a Kia Soul with a standard tran I honestly have to say that this has been the easiest car purchase I have made in my life. I searched high and low for a Kia Soul with a standard transmission. They got it for me, granted we went through some hoops to eventually get what I was looking for. The fact that they were willing to go that extra mile really did make a difference. Granted I didn't buy on my first visit there, this didn't make any difference to Brian Buxton. He understood where we came from and was understanding. We thanked him for his time and his service and told him if we came back we would be doing business with him. Several weeks later the car we wanted was on their lot. But unfortunately was sent to auction because well no one drives a manual anymore. They were willing to recall the car and have it shipped back for us. We agreed on a price on the condition that nothing cosmetically or mechanically was wrong. I stipulated this primarily because you would be a complete idiot to buy a car sight unseen. But the distance that Brian and the dealership were willing to go to earn my business is beyond commendable. I can honestly say that if you ask a question and he doesn't know the answer he will admit that and find out the answer for you. In a world where things have all been blurred in a shade of grey for better or worse you'll get your answers you need only ask the questions. This is a very approachable dealership with very good and down to earth sales people. I'd hate to admit it but I will be occasionally stopping by if only to say hello due to their straightforward attitude. You may not like everything that you hear but I would like bad news face to face instead of being lied to. It is also worth mentioning that they understand what it means to deal on a handshake, if you make a deal you both agree to follow through. I can commend them for that in a world gone soft. I will say that Brian Buxton was the only person I dealt with in any depth, so my personal bias would say to see him. From someone that is not easy to please I will say I am more than satisfied with his willingness to help. More
Lovin' my Soul! This was he easiest car trade and purchase I have ever had the pleasure of being a part of! David Dumas - you ROCK! I'm lovin' my car! This was he easiest car trade and purchase I have ever had the pleasure of being a part of! David Dumas - you ROCK! I'm lovin' my car! More
Worst customer service ever I bought a Kia Optima 2015 from them. We agreed on a selling price and after I signed my papers, I noticed they sold me the car for $1400 more tha I bought a Kia Optima 2015 from them. We agreed on a selling price and after I signed my papers, I noticed they sold me the car for $1400 more than the agreement. While it was my fault for overlooking it the response I got was a bunch of run around. They finally fessed up and told me that they made an error in their math but since I signed the papers, it was my fault. Then my car was missing the data chip which is needed to use the nav system. I was going out of town the next day so you can imagine my disappointment. I was told by the manager that for the inconvenience that they would send me a book in the mail of coupons for free service for 3 years. As you can imagine, I never received it. My advice to anyone wanting to buy a Kia...Drive to Charleston. Don't waste your time and money and these guys. Most unprofessional group of people I have ever dealt with. I should have know better when there were two other people at the dealership arguing with their dealer. More
Optima Bryan, Daryl and pat were great. Our experience was good and the car is great. Bryan was very helpful and very friendly. Thanks so much! Bryan, Daryl and pat were great. Our experience was good and the car is great. Bryan was very helpful and very friendly. Thanks so much! More