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Kia Country of Savannah
Savannah, GA
954 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 15, 2015
Terrible Service department. I got a flat tire while in Savannah. I take it to them to have it replaced because they don't give you a free spare. I give it to them on Sunday. They I got a flat tire while in Savannah. I take it to them to have it replaced because they don't give you a free spare. I give it to them on Sunday. They tell me that they will have it done by Tuesday. I come in on Saturday and they forgot to put the tire on the car. I had to wait for 30 minutes to find out the tech didn't put it on. They finnaly get it done that day and they decide a 10 dollar "customer discount" is good enough for what they did! They were 4 days late!! To just change a flat tire!! More
by Devon12
Employees Worked With
Bob Collins
September 15, 2015
As long as I live in the "low Country" I will buy from them! Long Story Short: I went to a Toyota Dealership near me … pushy Salesman and I hate that, then to a Hyundai Dealership elsewhere. I liked their cars Long Story Short: I went to a Toyota Dealership near me … pushy Salesman and I hate that, then to a Hyundai Dealership elsewhere. I liked their cars but wasn’t impressed with their Salespeople. I decided I’d visit Kia of Savannah. I previously owned a Kia and love that car. There I met Darren. I wasn’t sure how to take him as he wasn’t ‘pushy’ just knowledgeable. He showed me several cars both in and out of my price range then asked if he could show me used. I said yes knowing that I really wasn’t in the market for new anyway. He showed me about 4 then he showed me my “Sophia” (Kia Sorento). She was a 2014 model, low mileage and my ‘dream SUV’ … I admit I was concerned to drive her as I felt I probably couldn’t afford her, but we drove her anyway. I was in love but KNEW it was a Car Dealership after all and I thought I had to play hard to get. It was late on a Saturday afternoon (like close to 6PM … their closing time). I was introduced Bob the new General Manager. He personally took the time to meet with me and talk … for like an hour in his office. I was further impressed. He asked me what I liked about the car and what I didn’t. He explained financing options and we talked pricing. I told him a number I wanted to pay monthly and he said let’s see. (I’m pretty sure he knew I’d budge and I knew he would). I told him I wanted Sunday to think on it and he didn’t push back hard. Trust me, the first person at the first dealership (Toyota) has called me 5 times today … I didn’t take any of the calls INCLUDING the one’s to my Work number. Instead, on Monday, I called Bob the General Manager at Kia and said, “I’ll take it”. I reiterated my monthly requirements and he said, “I got this” … What SOLD ME initially is that I told Bob I liked the car and said, here, here’s my Business Card which has ALL my contact info. While I was sitting there he typed me an email with his own Contact Information … including Home Phone and all. He smiled and said if you have any questions tomorrow call me … I was impressed. I SO wanted to ask him “stuff” on Sunday but I didn’t … I played Golf instead and on around hole 17 I decided to BUY the car … in 2 parts … 1] he wasn’t pushy (I had had 2 calls during Golf from Toyota Rep (none from Bob) and 2] I realized if I had called him he would have picked up. (THAT ALONE SOLD ME ON THE DEALERSHIP). I called Bob around 9 something Monday morning and got his Voice Mail [understandable] and left the message “It is sold … I just bought it”. He immediately called me back, said let me work on it and I’ll see you around 4PM. I got the CAR I REALLY WANTED but wasn’t even looking for at almost my monthly request … YES I had to give some … and KNEW I was going too … but in my “giving some” it was because Bob said he WOULDN’T let me get the car without the Gap Insurance … that I NEVER knew existed. Since it was used I did take additional coverage so I went from my original “I’ll pay THIS ONLY price” to my “Yep, I had planned on going there … not ONLY because we agreed on my terms but because I wouldn’t turn down the added protection I got”. I love this place and WILL ALWAYS be their Customer. Chip More
by Duty Manager at HXD
Employees Worked With
Darren Gale, Bob Collins
August 04, 2015
Safety First i bought my son a brand new 2015 forte. and now with 6000 miles on it the airbag light came on. i called kia of savannah and asked for the service dep i bought my son a brand new 2015 forte. and now with 6000 miles on it the airbag light came on. i called kia of savannah and asked for the service department. i spoke with Kevin. when i told him the situation he said to drive the car into the shop. i told him i was not comfortable having my son drive the car with the airbag light on. because when the light is on the system may not be functional. he then told me" we drove for years without them and didnt see a problem" and he "knows people who drive all the time with the warning light on". does he not know that there is a law that cars have them for a reason?. i said well for my sons safety i didnt feel comfortable. to which he replied " well if that's the way you want to play the game!" i was shocked that someone would feel that safety is a game? it actually makes me think do they short cut stuff because of the game? how many other people has he put at risk by telling them it is safe to drive with warning lights on? More
by david S
Employees Worked With
Kevin
July 21, 2015
Kia Kindness I love my Kia. I was treated with such kindness by everyone in the dealership. I felt like I had made new friends by the time I left. My sales perso I love my Kia. I was treated with such kindness by everyone in the dealership. I felt like I had made new friends by the time I left. My sales person, David Dumas, was awesome. He was so personable and went above and beyond to get me into the vehicle I wanted. I highly recommend Kia Country of Savannah. More
by bamagirl
Employees Worked With
David Dumas
July 15, 2015
Poor Customer Service When you are in the buying mode they tell you you can get a loaner when your bring your car in for service. This was the main selling point for me. Lo When you are in the buying mode they tell you you can get a loaner when your bring your car in for service. This was the main selling point for me. Loaner transportation when your car is in the shop was the determining factor why I bought the car from this dealership. My time is money and I also need to get to work to make my money. The loaner car story from the salesman is a total lie, so don't believe it when you hear it. Their customer service is terrible to put it lightly. More
by ross57
Employees Worked With
Mr.Williams in Service
June 18, 2015
Above and beyond We are on our 5th Kia and have purchased all 5 with Jack Lanier. Everyone on staff is helpful and they all go above and beyond to make your Kia exper We are on our 5th Kia and have purchased all 5 with Jack Lanier. Everyone on staff is helpful and they all go above and beyond to make your Kia experience exceptional. More
by dixontrish
April 29, 2015
Have a new Soul! Brian was great to work with! He helped with making everything easy and got me a great deal. Fast, friendly, and went above and beyond. I would refer Brian was great to work with! He helped with making everything easy and got me a great deal. Fast, friendly, and went above and beyond. I would refer any of my friends to Kia and Brian. More
by mirpea1
Employees Worked With
Brian Buxton
March 04, 2015
Honesty & integrity I do believe I am a KIA customer from now on. I really enjoy all of the staff there and my sales person to me is a friend. I try to be a wise cons I do believe I am a KIA customer from now on. I really enjoy all of the staff there and my sales person to me is a friend. I try to be a wise consumer and I know sales is a give and take business and I definately have to feel comfortable with my sales rep. Fom the day I drove off the lot in my 2014 Kia Forte I felt that "MY" sales person is the best. I shall return because I love that OPTIMA!!!! More
by dee
November 20, 2014
These people are worth their salt. I honestly have to say that this has been the easiest car purchase I have made in my life. I searched high and low for a Kia Soul with a standard tran I honestly have to say that this has been the easiest car purchase I have made in my life. I searched high and low for a Kia Soul with a standard transmission. They got it for me, granted we went through some hoops to eventually get what I was looking for. The fact that they were willing to go that extra mile really did make a difference. Granted I didn't buy on my first visit there, this didn't make any difference to Brian Buxton. He understood where we came from and was understanding. We thanked him for his time and his service and told him if we came back we would be doing business with him. Several weeks later the car we wanted was on their lot. But unfortunately was sent to auction because well no one drives a manual anymore. They were willing to recall the car and have it shipped back for us. We agreed on a price on the condition that nothing cosmetically or mechanically was wrong. I stipulated this primarily because you would be a complete idiot to buy a car sight unseen. But the distance that Brian and the dealership were willing to go to earn my business is beyond commendable. I can honestly say that if you ask a question and he doesn't know the answer he will admit that and find out the answer for you. In a world where things have all been blurred in a shade of grey for better or worse you'll get your answers you need only ask the questions. This is a very approachable dealership with very good and down to earth sales people. I'd hate to admit it but I will be occasionally stopping by if only to say hello due to their straightforward attitude. You may not like everything that you hear but I would like bad news face to face instead of being lied to. It is also worth mentioning that they understand what it means to deal on a handshake, if you make a deal you both agree to follow through. I can commend them for that in a world gone soft. I will say that Brian Buxton was the only person I dealt with in any depth, so my personal bias would say to see him. From someone that is not easy to please I will say I am more than satisfied with his willingness to help. More
by Rahn Raethke
Employees Worked With
Brian Buxton
September 30, 2014
Lovin' my Soul! This was he easiest car trade and purchase I have ever had the pleasure of being a part of! David Dumas - you ROCK! I'm lovin' my car! This was he easiest car trade and purchase I have ever had the pleasure of being a part of! David Dumas - you ROCK! I'm lovin' my car! More
by mcarey09
Employees Worked With
David Dumas
