
Kia Country of Savannah
Savannah, GA
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Brought my 9 mth old Kia (fourth one purchased from this dealership) in for an oil change and tire rotation. My husband marked one tire, after giving the car back we revealed the tires were not rotated. Th dealership) in for an oil change and tire rotation. My husband marked one tire, after giving the car back we revealed the tires were not rotated. The tech was questioned and his reply was, the best tires are on the front! We paid for a tire rotation! We were refunded our total bill, which was appreciated, but now I wonder if the oil was even changed. One employee, big impression!!! And we brought the car here because we figured they definitely know Kia’s better than anybody. Now, I’m doubtful. More
I had 4 new tires put on our 2017 Cadenza plus the 30,000 checkup and a new door handle that had failed. When I was there to pick it up the tires had not been cleaned and had all the residue from shipping an checkup and a new door handle that had failed. When I was there to pick it up the tires had not been cleaned and had all the residue from shipping and storage on them. The dealership did clean them immediately. When I got home I also found that all four tire stem caps were missing. Rather than drive all the way back I bought new ones. You would have thought these would have been checked before turning the car over to me. More
Had motor replaced and they lost my engine cover, failed to install bottom plastic guard under motor(in back of car), and left old hoses in engine bay. Makes me question the techs competence. to install bottom plastic guard under motor(in back of car), and left old hoses in engine bay. Makes me question the techs competence. More
They were very Knowledgeable what I needed done and why. They were very personable also. Washed my car and vacuuming my driver side did give them extra points. They were very personable also. Washed my car and vacuuming my driver side did give them extra points. More
Thanks to representative Andrew for the excellent service and shuttle arrangement for me. The shuttle driver provided great service as well. Thanks! Tatyana and shuttle arrangement for me. The shuttle driver provided great service as well. Thanks! Tatyana More