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Kia City
Bronx, NY
1,349 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,349 reviews
Verified CustomerMay 10, 2023
About two months ago, I brought by Sorrento in for it's 8k mile service along with a few recalls that needed attention. I alerted the now former service person that my collision sensor was malfunctioning. 8k mile service along with a few recalls that needed attention. I alerted the now former service person that my collision sensor was malfunctioning. I was told that it was damaged and I needed to replace it, and it would cost over $1300 as the warranty would not cover it. Mind you, there was no visible damage to the car. When my insurance examiner came to the see the car, he didn't see any damage either. He only granted me $50 for the repairs. As it happens, the part was on back order for a few weeks. During that time, there was a change in service people, enter Jasmin Henry. I had the pleasure of working with Jasmin when the part came in and I expressed my displeasure of the "phantom" damage causing me to have to shell out over $1300. She took control of the situation, had my vehicle re-checked and discovered that, not only did the part not need replacing, it was not even damaged. It just needed to be recalibrated. Ms. Henry's problem-solving skilled saved me a lot of money and I would give my full endorsement of her. She's definitely a keeper. More
by bellman55
Employees Worked With
Jasmin Henry
May 09, 2023
Pamela Gonzalez was phenomenal and expedited the whole transaction. The car was impeccable and all the paper work was seamless. I could not recommend her more highly. transaction. The car was impeccable and all the paper work was seamless. I could not recommend her more highly. More
by laryg
Employees Worked With
Pamela Gonzalez
May 04, 2023
The service at this location was amazing. Matthew and Sal explained everything in high quality detail and I would definitely recommend this place to family and friends. Matthew and Sal explained everything in high quality detail and I would definitely recommend this place to family and friends. More
by Mika
Employees Worked With
Sal Mayorga, Matthew Mayorga, Christian Acevedo
