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Kia City

Bronx, NY

Overview
Employees
Reviews
4.4
1,348 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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3505 Conner St

Bronx, NY

10475

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Showing 1,348 reviews

September 24, 2021

The staff at the service center took very good care of me and my vehicle. They answered all of my questions and made me feel very comfortable. They have great customer service. More

by Tishaun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Arias
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Sep 30, 2021 -

Kia City responded

Thank you, Tishaun, we are glad you got the answers you were looking for.

September 21, 2021

Everything very nice 😊 the sales man and the price very good 👍 my cars olor is amazing More

by GOLDENFISHMOM@HOTMAIL.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Sanchez, Julio Grullon
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September 21, 2021

John, the service manager, was exceptionally gracious. He welcomed me with a warm "I'll take care of you" attitude listening to my concern like I was a very important customer and made sure I was comfortable More

by francieberland1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Arias
Report | Print
September 16, 2021

Had a wonderful experience from begtto the end. Jerry was great. Had my car ready to go. Terry from finance had all my paperwork ready . More

by h.leykin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Rizvi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 14, 2021

John the service manager is very good at what he does. Very great customer service! More

by SPAULDILN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Arias
Report | Print
September 10, 2021

Mr. Julio Grullon makes it happen! He was professional and worked with me to get the best price. I would recommend my friends to visit Kia if they’re interested in purchasing a car/truck to see Julio. More

by evelynrivera312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Grullon
Report | Print
September 05, 2021

Great customer service, not a long wait time.i left feeling valued.Great customer service, not a long wait time.i left feeling valued. Th More

by angelrudolph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Arias
Report | Print
August 31, 2021

Very satisfied. Minimal wait and friendly staff. John was extremely helpful. The car was brought in for a recall fix and this was done as well as a routine service. More

by JANBARLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Arias
Report | Print
August 30, 2021

Everything about my experience at Bronx Kia was top notch. From Jerry in sales giving me a tour of the facility, including the service department and going over all the features of my Telluride, to Ter More

by BRYANGUSS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Rizvi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Arias, Terry Michel
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August 30, 2021

DO NOT TRUST THIS DEALERSHIP. THEY FALSE ADVERTISE TO DO A BAIT AND SWITCH SO WHEN YOU GET THERE, THEY CAN TRY TO SELL YOU ANOTHER CAR. Appointment made 24 hrs in advance with confirmation of the car being More

by jon.perez24
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal Mayorga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Guina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front desk Woman flat out lied!, Irma Chaudhary
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Aug 30, 2021 -

Kia City responded

Jon, Hi! I am seeing your review and I'm a litle confused and hope you can clarify what happened. YES. We are an Auto Group with vehicles housed at various locations due to the spacing issues. Our Internet Sales team confirmed availability but sometimes we have to go get the vehicle. It is a situation that many dealers face. We certainly do not have any reason nor do we desire to ever mislead you about a vehicle. We have a vast inventory even during the shortage so while we do have options to show you, you can look at any vehicle you like. Please let us know how we can help you. We definitely are here for you. You can email our executive director directly at customerservice@bronxkia.com Thank you!

Aug 31, 2021 -

jon.perez24 responded

Thank you for the VERY GENERIC FALSE ANSWER. The vehicle was CONFIRMED by TWO EMPLOYEES physically at the dealership to be ready by the time of the appointment! Not only did employees keep customers WAITING FOR AN HOUR, they openly admitted that they LIED. ADDITIONALLY, employees did NOT wear masks throughout the ENTIRE dealership. CONFIRMING a vehicle is on site, CONFIRMING a appointment, and then NOT having said vehicle IS MISLEADING! Literally the definition of a BAIT AND SWITCH! Hold employees responsible for BAD BUSINESS. Not a SINGLE APOLOGY from a establishment that ignores CDC guidelines and treats RETIRED VETERANS in this way! DO BETTER OR LOSE BUSINESS. We expect a FULL APOLOGY from on site management.

Sep 27, 2021 -

Kia City responded

Jon, Hi! I am seeing your review and I'm sorry for what made you feel this way. We are an Auto Group with vehicles housed at various locations due to the spacing issues. Our Internet Sales team confirmed availability but sometimes we have to go get the vehicle from a storage location. And while we do our best to have everything ready, and we do most often, so we apologize that it was not ready for you upon arrived, however, having to get a vehicle is a situation that many dealers face in the NYC metropolitan area. Space is limited; that is simply the nature of being in the city. Everyone that is from NYC knows this. We certainly do not have any reason nor do we desire to ever mislead you or anyone about a vehicle. We are here to help people achieve their automotive goals. We have a vast inventory, even during this shortage, so while we do have options to show you, you can look at any vehicle you like. Please let us know how we can help you. We definitely are here for you. You can email our executive director directly at customerservice@bronxkia.com Thank you!

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