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Kia of Cerritos
Cerritos, CA
1,157 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,157 reviews
November 25, 2025
We first bought my brother’s Kia Niro in December 2022. Part of the deal that justified the high price was a 3-year maintenance package covering routine service like oil changes, tire rotations, and labor. Part of the deal that justified the high price was a 3-year maintenance package covering routine service like oil changes, tire rotations, and labor. Everything was fine for the first couple years. Every visit was routine and fully covered. Then came our most recent service. My brother finished his appointment, got his keys, and left. After he had already driven off, an employee called and said he needed to come back and pay for the service. This made zero sense: 1. We have the maintenance package, and 2. Why release the car and keys if payment was supposedly required? They were rude, dismissive, and acted like the package didn’t exist, even though we have both digital and physical copies. My mom went to the dealership in person and waited for a manager, only to be told we now had to pay because of “new ownership.” According to them, the new owner simply does not care about honoring previous agreements. Since when does a change in ownership void a signed package that customers paid for? If that is their logic, should people stop paying off the cars they financed under the old ownership too? The manager and employees kept pressuring my mom, insisting the only option was to pay despite us showing every receipt and document proving the package. Their entire justification was: “New owner. Not honoring it.” So she paid. And yes, our package would have expired in December anyway. But that is not the point. This was a blatant refusal to honor a contract they sold and marketed. I am sharing this to warn anyone considering buying or servicing a car here under this new mediocre ownership and management. Dealerships already have a reputation, but refusing to honor your own agreements because leadership changed is a new low. It says everything about the direction Kia of Cerritos is headed. More
by minkyos2015
Employees Worked With
Shawn Lebs, Kelsie Fernandez , Friendemic Reputation
November 09, 2025
I purchased a Kia Telluride through this dealership and continued to come here for all of my service dealing with service advisor Victor Chen who really took care of us getting us in and out as a waiter. continued to come here for all of my service dealing with service advisor Victor Chen who really took care of us getting us in and out as a waiter. I called over a week ago looking to come in for service and I was told that he no longer is with this dealership he had left and went to Mazda. After asking for several other service advisors I was told they also all left along with several mechanics and sales staff. I’m like what happened and I was told it has new ownership and everything was changed around which the employees did not like so they left this dealership. I don’t know why you can’t leave well enough alone because it was a great dealership. I left several messages for Nick and other service technicians to call me back about an issue with the Kia Telluride not one person returned my phone call or informed me about it TSB technical service bulletin on this vehicle with self leveling suspension and shock noise rattle etc.. After I made some phone calls I found out that most of my service advisors and service technicians are now out at Citrus Motors Kia of Ontario so I went out there. It was like old home week they got me in and got me out without any delay and we’re extremely knowledgeable on the issues that I was having. I hope Kia Cerritos can get it together because my experience under the new ownership trying to get hold of somebody that knew something and call me back was absolutely impossible after a full day. Sounds like they have some really unhappy employees and possibly customers More
by Mr. diesel
Employees Worked With
Nick , Shawn Lebs
November 03, 2025
I would like management to know what a great example of how a "Service Advisor" is supposed to do his job. I unfortunately had to have an engine replaced for burning oil. Micheal Tatum is who I'm talking a how a "Service Advisor" is supposed to do his job. I unfortunately had to have an engine replaced for burning oil. Micheal Tatum is who I'm talking about. He explained to me the entire process an assisted me every step of the way. We even spoke on his off day. It's not an easy process and yet he made me feel comfortable the entire way. Even the rental car that he set up for me went smooth. KIA you've got an outstanding employee working for you. Robert Heffernan 2017 Kia Sportage More
by For management
Employees Worked With
Michael Tatum
September 15, 2025
We just paid off the Kia Telluride through Kia finance and I’m getting bombarded by text messages phone calls more text messages more phone calls emails I’ve unsubscribe from All. I’m not interested in g and I’m getting bombarded by text messages phone calls more text messages more phone calls emails I’ve unsubscribe from All. I’m not interested in getting rid of the vehicle that I just paid off so I can get in debt with a new one. First it started with them contacting me telling me that the lease is almost up and to contact them so we could turn it in with the least money due upon the lease return. I made it clear it was not a lease we purchased the vehicle through Kia finance. Please stop harassing me calling me emailing me in text messaging me I don’t want any contact unless I’m in there for service with the vehicle that’s it. I’m not going to trade it or sell it please stop harassing me it’s really old. The only person I want to deal with is Victor Chen in service he does an outstanding job taking care of us and the vehicle at this point that’s all I need nothing more nothing less. I’ll say it again we just paid it off I’m not interested in trading it or upgrading please stop contacting me I can’t do anymore I’ve unsubscribed please from emails and text messages stop contacting me. GM please make it stop Y’all have a nice day #Mister SellURide More
by Mr. diesel
Employees Worked With
Victor Chen, Shawn Lebs
July 07, 2025
My Girlfriend took my Kia in for an oil change with a coupon. It's a coupon that is on Kia of cerritos website. They not only did not honer the coupon but up sold the oil change to the tune up charging coupon. It's a coupon that is on Kia of cerritos website. They not only did not honer the coupon but up sold the oil change to the tune up charging her an extra $80.00 when I asked the service advisor why I have to pay the extra. He said Your friend signed up for the extra package. the oil change plus tire rotation. So Thanks Kia of cerritos if charging customers an $89.00 for tire rotation. Stay away from the service advisor Travis Inkster. He is a true douch bag. And looks like a crook. More
by Stay truthful
Employees Worked With
Travis Inkster
June 01, 2025
BLUF: Poor Service and Follow up process at Kia Cerritos. I leased a 2025 Telluride on 4/18/25. The sales rep was helpful, but the car was delivered with a missing rear wiper and not fully cleaned. He prom I leased a 2025 Telluride on 4/18/25. The sales rep was helpful, but the car was delivered with a missing rear wiper and not fully cleaned. He promised it would be taken care of, but later I found he no longer worked there. The service team had no communication, and I had to follow up multiple times with service rep (Shauna). Despite the appointment clearly stating the need to replace missing parts, the service rep was unhelpful and showed no urgency of professionalism. The issue was eventually addressed, and Shauna apologized the delay of the process. However, the car was still not cleaned as promised. I really hope Kia Cerritos can provide better customer care when I arrive there. Anyway, there was no follow up or survey was ever sent. Based on speaking friends, this seems to be a recurring issue tied to poor management. Disappointing experience overall. More
by seanhong1504
Employees Worked With
Shauna Angel
April 15, 2025
An alignment was done on my last visit at this establishment. My car is shaking at a certain speed and this started to happen right after I took my car out. An order for a plastic part for my car establishment. My car is shaking at a certain speed and this started to happen right after I took my car out. An order for a plastic part for my car was placed by this KIA dealership. But I never received an update when I could show up and take it. More
by Sam
Employees Worked With
Peter
April 03, 2025
Sales person Sergio Arias was very tricky. He assured me he was giving me the out the door price. I asked twice if the total amount included fees and tax and he said "yeah it's there" when it He assured me he was giving me the out the door price. I asked twice if the total amount included fees and tax and he said "yeah it's there" when it truly was not. I found out the real out the door price when I was looking at the contract with the finance person, who was rushing through the process by the way. More
by f.espinoza
Employees Worked With
Sergio Arias
March 16, 2025
Service here is a joke. The amount of time wasted here was just ridiculous. EPB and Auto Hold lights were illuminated and my OBD2 code scanner showed C1360-81, C1652-08, The amount of time wasted here was just ridiculous. EPB and Auto Hold lights were illuminated and my OBD2 code scanner showed C1360-81, C1652-08, and C2416-01, indicating an electrical failure of the EPB system on the driver side. We came in on March 2 to get our car looked at because it's a certified pre-owned car and it should fall under warranty. Service advisor Randall promised us 3-5 days for the diagnostic service to confirm whether or not it's under warranty, and that Kia Corporate only (partially) reimburses for rentals if the repair is under warranty. We rented a car nearby out of our own pocket for the 5 days, confident in the service advisor's estimate. We did not hear back until day 8, despite us calling and leaving voicemails. We finally got an update and they said they were working on it. They claimed it was fixed by repairing the short on the driver's side wiring harness. Fair enough. We drive it away, happy that it is supposedly fixed. Less than a week later, the EPB and Auto Hold lights are back on, along with the same exact codes. I slid under the car where the wiring harness for the driver side EPB actuator is located to double check if anything was even done to it, but it still looked original (still dusty and had markings from the factory). So that makes me question if they even did anything the first time around??? They probably just cleared the codes and called it a day. We negotiated a day to drop it off again, March 16th. This was confirmed through text by our service advisor as being okay. When we made the trip over that day, it turned out the service department was closed that day. Didn't even bother to notify us. More
by aldwin.chan
Employees Worked With
Randall Heyward
March 05, 2025
I dealt with Jose after needing a software update and to process a recall on my Telluride. He is professional, very courteous, and was able to keep me informed through text message at every stage of the pro process a recall on my Telluride. He is professional, very courteous, and was able to keep me informed through text message at every stage of the process. Because of his service i will continue to service my vehicle at Kia Cerritos. More
by Scott
Employees Worked With
Jose
