
Kia Cerritos
Cerritos, CA
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Return visit to dealership after purchasing car in 2022 for daughter. They have a large inventory and we found what we where looking for. Only one concern, public restrooms are in need of repairs and upgra for daughter. They have a large inventory and we found what we where looking for. Only one concern, public restrooms are in need of repairs and upgrading. More
Good service. Although, I was confused there for a second. When I've walked into the service department, I thought I had walked into a spit-and-sawdust!!! Everyon Although, I was confused there for a second. When I've walked into the service department, I thought I had walked into a spit-and-sawdust!!! Everyone showing their tatts on their skin, clerk/secretary dressed as if she was a bar waitress... Not very professional environment at all!!! More
Had a great experience in your service department, the service writer that took care of me was awesome, he was very knowledgeable, answered all my questions, had great recommendations, and made sure that service writer that took care of me was awesome, he was very knowledgeable, answered all my questions, had great recommendations, and made sure that I got my service done and car back in a timely manner, 2 thumbs up for your service people! More
My Service Advisor Victor Chen always gives excellent customer service. It's easy to contact him and make appointments and his follow up is excellent. He also explains very clearly what is a must to re customer service. It's easy to contact him and make appointments and his follow up is excellent. He also explains very clearly what is a must to repair/service when on a tight budget. Any work done is always done well and reliable. More