Kia Cerritos

I was very dissatisfied with the overall service I received from Kia Cerritos. They sold us a vehicle that was used that had several issues that were not disclosed to us. This was my daughter’s first received from Kia Cerritos. They sold us a vehicle that was used that had several issues that were not disclosed to us. This was my daughter’s first car and I was shocked at the issues the car had. I will never ever buy another car from this dealership. When we return to the dealership we were treated rude and disrespectful. I told them that I would be filing a fraud claim because of the issues that we dealt with. More

Great customer service, friendly staff, really care about you and making the buying processes easy and fun! you and making the buying processes easy and fun! More

During my recent quest to purchase a Kia K5, I found an appealing lease deal at Kia of Cerritos that perfectly aligned with Kia's official site. Over a phone call, Angie Ortiz, their sales rep, gave her wo appealing lease deal at Kia of Cerritos that perfectly aligned with Kia's official site. Over a phone call, Angie Ortiz, their sales rep, gave her word on the terms, explicitly confirming there were no hidden fees. Upon my visit, however, the story took an unexpected turn. The dealership added a $600 charge for an additional security system — a fee not mentioned in our prior conversation. Considering my time and energy in this venture, the discrepancy felt misleading and disrespectful. For those considering Kia of Cerritos, I would advise persistently seeking clarity on all terms before setting foot in the dealership. More

My server was fantastic and went the distance for me to get through this trip fast and relaxed. get through this trip fast and relaxed. More

Alyssa helped me a lot to purchase the car. She is really good and professional. She gave me the same offer when I visited as she offered me via text. She is really good and professional. She gave me the same offer when I visited as she offered me via text. More

Employee Charles Kroom was great and I will try to get him the next time I need my SUV serviced. him the next time I need my SUV serviced. More

Shauna was great. She took me in and had my car serviced right away. She handle everything that was asked. She took me in and had my car serviced right away. She handle everything that was asked. More

My check engine light turned on and I needed to tow my car to Kia to get checked. My car was in and out the same day and fixed. Really appreciate the hard work and quick turn around. car to Kia to get checked. My car was in and out the same day and fixed. Really appreciate the hard work and quick turn around. More

Easy to schedule an appointment online, and we were seen immediately when we arrived. The service advisor, Shauna, was attentive to our needs. We also had an unusual repair needed that required ordering a immediately when we arrived. The service advisor, Shauna, was attentive to our needs. We also had an unusual repair needed that required ordering a part overnight so the car had to be kept til the next day, but they managed to fix it under warranty and Shauna called us at 8:30 the next morning to tell us the car was ready. The pricing was reasonable as well. Larry in Parts was also helpful and friendly when we inquired about getting touchup paint. More

Good but they are very slow when changing your oil. That is the only part. I hate is wating. 2hours and 3 hours wait. That is a long time. That is the only part. I hate is wating. 2hours and 3 hours wait. That is a long time. More