Kia Cerritos

I requested information from this dealer to lease a Kia Soul. I do not want to waste my time going into a dealership and it not working out so I attempted to do this all through email. I received an emai Soul. I do not want to waste my time going into a dealership and it not working out so I attempted to do this all through email. I received an email right away saying they were working on my request. I responded saying I had a trade in vehicle and what that was and now response. I then received an email back with a quote to purchase it. I responded saying my request was for lease information and no answer back. I received an email asking how my service was with them and I filled it out saying bad and they could have leased a vehicle if they would respond to me AND STILL NO CALL BACK! Some customer service they! More

I had a pleasent experience dealing with these guys. They weren't rude or pushy and didn't look at me like I was loitering like ALL of the other car salesmen on the cerritos auto square. They worked with me weren't rude or pushy and didn't look at me like I was loitering like ALL of the other car salesmen on the cerritos auto square. They worked with me until we both agreed upon a deal that was satisfactory. Rene and Greg were very friendly and I look foward to doing business with them in the future and would highly recommend this dealer to anyone. More

Best experience I ever had when purchasing a car. Michael is very good at what he does, he made sure he worked hard to give me what I was looking for in a car and financing. Great job. Ill be taking my daugh is very good at what he does, he made sure he worked hard to give me what I was looking for in a car and financing. Great job. Ill be taking my daughter today to Kia of Cerritos. More

Buyer beware! I walked in with an advertisement in hand. I qualified for two of the discounts offered, and when we went to purchase the vehicle, they only wanted to give us one discount - the lesser one. A I qualified for two of the discounts offered, and when we went to purchase the vehicle, they only wanted to give us one discount - the lesser one. After we went back and forth they agreed to the two discounts, but guess what, all of a sudden here was a "dealer prep fee" of $695. At no time was that fee advertised or included on eth dealers stickers on the vehicle. These folks are not to be trusted. I have bought numerous vehicles in the past off advertisements like the one Kia of Cerritos is using without having any problems. I will never buy a vehicle from them. I have called and filed a complaint with Kia Motors U.S.A., and I am also in the process of filing a complaint with the Better Business Bureau and the California Department of Motor vehicles. DMV monitors dealers and I suggest others do the same. More

I went to this dealership with my wife and mother (potential co-signer if needed) and when we arrived they were pretty cool. As we talked to them about price they began to become irritated. The sales (potential co-signer if needed) and when we arrived they were pretty cool. As we talked to them about price they began to become irritated. The sales man said they were willing to lower the sticker price until we got in the office with them then he said they cant lower the price at all. We were hesitant but still willing to purchase the vehicle. We dont have great credit, and after they checked our credit the sales man came back in and said you dont qualify (extremely rude) and said so I guess thats it see you guys. I said my mother is willing to co-sign and the guy said no you cant have a co-signer you just have to go somewhere else. We knew because we were talking the price down we upset him because we caught him lying multiple times to us. We went to a dealer ship of beach (nameless) and they totally hooked us up with my mother as a co-signer. More

Beware of dealer contract mistakes. Double and Triple check their work. Even when they send a letter that they made a mistake, they ignor you when you ask how they are going to correct the problem. You check their work. Even when they send a letter that they made a mistake, they ignor you when you ask how they are going to correct the problem. You end up having to chase your own paperwork correction. They completely will ignor you. They will not return your calls and they will not respond to your letters. More