Kia Cerritos

don't want to sell, especially EV cars I just experienced the level 0 of customer service. No response to e-mails and phone calls Sales person inviting you to shop at other dealerships A I just experienced the level 0 of customer service. No response to e-mails and phone calls Sales person inviting you to shop at other dealerships And last but not least, the following comment " can't order the soul eve that you'd like. Kia would not let me order cars" The team gave me the feeling that they had received orders not to sale et cars. Couldn't believe it but witnessed it. Good luck! More

horrible service It was a horrible experience > I would not recommend this place to anyone . even felt like a hostage at one point . I do love the car but try another It was a horrible experience > I would not recommend this place to anyone . even felt like a hostage at one point . I do love the car but try another dealer . More

Never go here!!!!!! They added extra "Optional" features when I was doing paperwork...They refused to remove then even though they were "optional". I asked twice to have They added extra "Optional" features when I was doing paperwork...They refused to remove then even though they were "optional". I asked twice to have them removed. More

Horrible Service I bought my car 2 yrs ago. A 2012 Kia Forte Koup. It has 63k miles on it. Yes its over the 60k mile warranty. However, I have had to replace both Brak I bought my car 2 yrs ago. A 2012 Kia Forte Koup. It has 63k miles on it. Yes its over the 60k mile warranty. However, I have had to replace both Brake lights 4 times on EACH side and now the middle brake light on the back windshield. This last time of trying to replace the brake light bulb on the driver's side it still wouldn't work. Well we looked where the bulb goes and its all burnt. Called Kia of Cerritos right away and i was told I would be charged $115 for a diagnosis fee because i'm over the mileage warranty. Eventhough i explained to them all that has gone on.. still didn't matter, also.. I did my research and they're has been plenty of recalls in the past on Kia's for their brake light switches going out. (just not my year....YET). Still service adviser wouldn't budge. She told me to call Kia. Well now my middle brake light goes out that's on the windshield, so I only have ONE brake light now. By this time I have called Kia and spoken to them...They're going to call Kia of Cerritos and see what they can do. It's been a couple days and I'm waiting for a c/b. Now changing my middle brake light.. we pull the bulb out and the plastic is completely MELTED around this bulb and it's all black. The light bulb has even expanded so much from the heat,. We changed the light... next day hear from Kia (Carla)(manufacture) I'm told that Kia of Cerritos will not do a one time goodwill and cover this diagnosis fee. I explained to her how the night before my other light went out and the plastic was burnt all around and that could be a fire hazard or dangerous. She still said she couldn't help. I asked for a Manager left her (Bonnie) a vm. She (Bonnie) called me back within the hour and I explained all of this to her.. and that I have been going back and forth for over a week now and everything... but again NOTHING! This is completely ridiculous! This is NOT NORMAL for this to be happening. I will make sure to let everyone know about this experience and NEVER purchase another KIA again! More

Deception in Several Areas This review is a WARNING to those buying a car at Kia of Cerritos. While the overall price I was quoted for my car was very good, they TACKED ON $560 This review is a WARNING to those buying a car at Kia of Cerritos. While the overall price I was quoted for my car was very good, they TACKED ON $560 in "dealer add ons" such as "Phantom Footprints" which is a decal stuck on doors, hood and trunk to help identify the parts of your vehicle if it is stolen, and mud flaps. There is NO COST to the dealer for the decals, and on another car I bought elsewhere that had them already "installed", I refused to pay the fee, and the car was not registered with the company. That was fine with me. Oh, the "insurance" is ONLY GOOD FOR FIVE YEARS! They charged $100 over cost for mud flaps! But like I said, the price was ok, I just don't like being FORCED to buy something I don't need or want, AND THAT THEY ARE NOT UPFRONT IN TELLING YOU THIS WHEN YOU ASK FOR A QUOTE. That is a VERY DECEPTIVE way of doing business. And yes, I started to walk out! I asked them to adjust the price to remove "one or the other" from the cost of the car. They had to talk to "the manager." "Moe" is some sort of "manager and he is a jerk. You can tell by the look in his eyes, you aren't going to get anywhere with him. He talks down to you. At some point, someone said, "Are you going to walk over $300?" I should have said, "Are you going to let me walk over $300?" I suggest you TRY THAT! Deciding to go through with the deal, they ran a credit check on me. They were impressed! We talked about taking the Kia $1,000 rebate which means you HAVE to use Kia financing. Kia is offering 0.9% but no rebate. I opted to take the rebate and go with Kia's offer of 2.9% for 60 months. This is where the deal went WAY SOUTH! Alex, another jerk, wrote my purchase contact for 5.9% for 72 months!!! xxx? 5.9% is not even a Kia offer, and especially since my credit is very good! Jerk never pointed this out on the contract...I looked at it and handed it back to him. I said, "This isn't what we agreed on." After some more jerking, he told me that the 2.9% offered by Kia has an ADDITIONAL 1% TACKED ON FOR "DEALER PARTICIPATION" AND THAT GOES TO THE DEALER, not the finance company! It's just one more deceptive thing they did in order to make more money. That makes the loan 3.9%. He said we could still walk out on the deal. Why do they wait until the last minute to tell you this? I again should have said, "Are you going to let me walk over 1%??" I don't believe that additional percent is mandated by Kia Corporate! Also, they charged me a legitimate “tire fee” on the SPARE TIRE, but there is NO SPARE TIRE on this car! Yeah it’s only $1.75, but multiply that by the number of cars this “high volume” dealer sells and it become significant TO THEM! Just another example of how they line their pockets and rip off customers. Finance jerk was not friendly and didn't even push his big "money maker"...the extended warranty contract. BTW, read those (the actual CONTRACT, not just the "sales pamphlet”) very carefully! Many newly designed parts such as "electric steering" seem to be missing as being covered. Also, "normal wear and tear" is not covered, only "mechanical breakdown" is covered. Who decides THAT for you? A judgement call at best!! Very vague and ambiguous language for an asking price of $2,000!! My new car was only quickly washed before they gave it to me, with many water spots because they didn't do a good job drying it. No coat of wax. Tires at 42psi "cold" when 33psi is recommended! Some dealers offered a "year of free oil/filter/minor services, one offered "LIFETIME" on those. Kia of Cerritos offered "your first oil change is free." Maybe that's because I got a good deal on the car, they couldn't afford to throw those in? There was a small chip in the paint on one door, so I asked for a small bottle of touch-up paint ($15?). Nope. Came with a full tank of gas though! Just be VERY AWARE of EVERYTHING they do! They are probably typical of most stealerships that deceive to make profit, rather than stand out for being upfront and HONEST. I'm sure if I paid full MSRP PLUS ADD ONS and over $3,000 in "added dealer markup" I would have been treated like a (stupid) king! I hope this helps someone become a smart(er) shopper!! More

Very very slow service. Started off well and they seem to know what they're doing, but they are very slow and they don't let you know whats going on. We were left in the waiting area for over an hour. Very i know what they're doing, but they are very slow and they don't let you know whats going on. We were left in the waiting area for over an hour. Very inconvenient. More

I requested information from this dealer to lease a Kia Soul. I do not want to waste my time going into a dealership and it not working out so I attempted to do this all through email. I received an emai Soul. I do not want to waste my time going into a dealership and it not working out so I attempted to do this all through email. I received an email right away saying they were working on my request. I responded saying I had a trade in vehicle and what that was and now response. I then received an email back with a quote to purchase it. I responded saying my request was for lease information and no answer back. I received an email asking how my service was with them and I filled it out saying bad and they could have leased a vehicle if they would respond to me AND STILL NO CALL BACK! Some customer service they! More

I had a pleasent experience dealing with these guys. They weren't rude or pushy and didn't look at me like I was loitering like ALL of the other car salesmen on the cerritos auto square. They worked with me weren't rude or pushy and didn't look at me like I was loitering like ALL of the other car salesmen on the cerritos auto square. They worked with me until we both agreed upon a deal that was satisfactory. Rene and Greg were very friendly and I look foward to doing business with them in the future and would highly recommend this dealer to anyone. More

Best experience I ever had when purchasing a car. Michael is very good at what he does, he made sure he worked hard to give me what I was looking for in a car and financing. Great job. Ill be taking my daugh is very good at what he does, he made sure he worked hard to give me what I was looking for in a car and financing. Great job. Ill be taking my daughter today to Kia of Cerritos. More

Buyer beware! I walked in with an advertisement in hand. I qualified for two of the discounts offered, and when we went to purchase the vehicle, they only wanted to give us one discount - the lesser one. A I qualified for two of the discounts offered, and when we went to purchase the vehicle, they only wanted to give us one discount - the lesser one. After we went back and forth they agreed to the two discounts, but guess what, all of a sudden here was a "dealer prep fee" of $695. At no time was that fee advertised or included on eth dealers stickers on the vehicle. These folks are not to be trusted. I have bought numerous vehicles in the past off advertisements like the one Kia of Cerritos is using without having any problems. I will never buy a vehicle from them. I have called and filed a complaint with Kia Motors U.S.A., and I am also in the process of filing a complaint with the Better Business Bureau and the California Department of Motor vehicles. DMV monitors dealers and I suggest others do the same. More