Kia Cerritos

I was helped very well I gave a five star because they were very helpful helped me picked a car I like I felt comfortable in the cars he was showing me I didn't feel any pre I gave a five star because they were very helpful helped me picked a car I like I felt comfortable in the cars he was showing me I didn't feel any pressure once so ever , so it' was it really good salesman. More

no car, kidnapping instead My wife and 17 year old son just had one of the worst experiences of their life. Asked to see Kia Forte 5 base model in different colors. A guy came o My wife and 17 year old son just had one of the worst experiences of their life. Asked to see Kia Forte 5 base model in different colors. A guy came out from the back and said "come with me". My wife asked "where are you going?" He said "we'll be right back". This clown drove our son 9 miles to another lot they have with more cars. Meanwhile my wife is wondering where they are, and no one can tell her. She texts our son, and he does not know where they are, but they keep in touch by text. FORTY-FIVE MINUTES later our son is back, with a couple of clowns from Kia with a car for him to test drive. My wife got me on the phone and we unloaded on the manager of the dealership. As far as I am concerned, they kidnapped our minor son. Even if he was an adult, at a car dealer with his mom and brother, what dealership in their right mind would take a customer for a joy ride without telling the customer and his party what the heck they were doing? I will never buy a Kia, and I will tell everyone I know to never buy a Kia. And That starts with you. DO NOT go to Kia of Cerritos if you don't want your child kidnapped. This is the most ridiculous thing I have ever seen. More

New Car It was quick and easy.. I recommend Kia of Cerritos to anyone looking for a car. Everyone had a great attitude and was really professional. It was quick and easy.. I recommend Kia of Cerritos to anyone looking for a car. Everyone had a great attitude and was really professional. More

Go See King James and Crew James Henry and his manager King James are the best this is our second vehicle from Cerritos Kia in the last couple of years they are always friendly James Henry and his manager King James are the best this is our second vehicle from Cerritos Kia in the last couple of years they are always friendly and helpful willing to do whatever is necessary to earn our business. I had received a call from James Henry several weeks ago indicating that the dealership was interested in purchasing our 2014 Kia Optima that we had previously purchased from the dealership. I was not thinking that it was the right time to move into another vehicle as it was so soon since we had purchased the vehicle. But James assured me that he could help me and my wife so we made an appointment to go to vehicle the dealership. The dealership was able to put us in a more expensive vehicle than what we already owned for a monthly payment that was similar to what we were already doing. This was going up and beyond the call of duty for this I thank both James. I would recommend these guys and the whole Cerritos Kia dealership to anyone that is thinking of purchasing a vehicle they are the best. Thank You, R.Morris More

Josh turned it around ! We came to KOC to look at a certified standard shift Kia Soul, only to find that it had been sold. Josh, a salesman here showed us another certified v We came to KOC to look at a certified standard shift Kia Soul, only to find that it had been sold. Josh, a salesman here showed us another certified vehicle, which more than fit the bill and we purchased it. Awesome ! More

Breeze in the park I went a couple weeks ago and was helped by Lucas Garnica. He helped me through the process and explained to me in great details the payments I was go I went a couple weeks ago and was helped by Lucas Garnica. He helped me through the process and explained to me in great details the payments I was going to receive. Really polite and patient with my questions because I was a first time buyer. I recommend him if you ever go buy a new car 👍 More

Very good experience! Sam was very helpful and got us the deal we were looking for, on the car we were looking for. We were very specific and he made it happen. Definitely Sam was very helpful and got us the deal we were looking for, on the car we were looking for. We were very specific and he made it happen. Definitely recommended! More

Amazing customer service Kenny and Annie in Internet sales are so down to earth and are driven to help you get the car you love and need. They are very professional. They will Kenny and Annie in Internet sales are so down to earth and are driven to help you get the car you love and need. They are very professional. They will hang in there with you until you are happy. John in finance is an awesome example of what a finance person should be. He has an "I can attitude." I was put at ease when I walked into his office and heard awesome music that spoke to my soul. All 3 people that I had the pleasure of working with delivered exceptional service. I am very pleased! Thanks Kenny, Annie and John. Belinda More

Worst customer service in Finance Went to Kia of Cerritos at the suggestion of a friend. The salesman Mohammed was wonderful and found us the car we wanted. He was the only good thing Went to Kia of Cerritos at the suggestion of a friend. The salesman Mohammed was wonderful and found us the car we wanted. He was the only good thing about that horrible place. Went in to do the finance and Mike our Finance officer was rude, and acted like he hated his job. The following night at 9.45pm he called to inform of a phone interview with the bank for the next day and he was completely disrespectful. I will NEVER buy from Kia of Cerritos again. Wished I had never gone there. Love my car but they could learn some customer service from Toyota. Stay away from Kia of Cerritos. I ended up reporting him to their cooperate office but I guess they wouldn't do anything because they said it's an independent dealership. Mike from Finance is horrible. Run away. I hate that place. Wish I could give them NO STARS. More

A very good experience I went in to see what options were available to me. Wendy was very helpful in assisting me with a car that I like and within my budget. The customer I went in to see what options were available to me. Wendy was very helpful in assisting me with a car that I like and within my budget. The customer service was great. More