Kia Cerritos

My Appt From arrival to departure, service rep RandAll was fantastic in and out in an hour. Excellent work every time I come, KIA Cerrittos rock. C Browne From arrival to departure, service rep RandAll was fantastic in and out in an hour. Excellent work every time I come, KIA Cerrittos rock. C Browne More

Customer Service My recent visit has left my quite disappointed. There is. no professionalism in manager. I will never go to that dealer. There are still unresolved My recent visit has left my quite disappointed. There is. no professionalism in manager. I will never go to that dealer. There are still unresolved concerns. I spoke with Shawn Svc Mgr no help! When asked for the GM, I spoke with Marci who I found out was not and again no help whatsoever! I tried to speak with Herbie was supposed to be the GM not available when I told the receptionist It was a complaint. Again, I don’t know if he really is the GM. I’ve left several messages to no avail. He doesn’t have the common courtesy of returning a customer’s call. HORRIBLE! HORRIBLE! More

My Sept 29th experience with Service provider Upon arriving to Kia I checked in with Victor C, very nice guy professional too. He advised me that due to the Sat rush I probably wouldn't be ready t Upon arriving to Kia I checked in with Victor C, very nice guy professional too. He advised me that due to the Sat rush I probably wouldn't be ready til Monday, Victor immediately called Enterprised arranged for my pick up. Before I can even get home, Victor called me not only with diagnosis but a reasonable price as well. I was estactic that Victor called me back again an hour later letting me know the tech Amanda who completed the work on my 2015 Kia went ahead and did an extra step that wasnt included in the initial price. Love this place I so recommend. Kia Cerritos More

Untrustworthy website I called the dealership and asked if they had the 2018 Optima S or EX with panoramic sunroof available. The sales person said yes, a lot of them. So I I called the dealership and asked if they had the 2018 Optima S or EX with panoramic sunroof available. The sales person said yes, a lot of them. So I decided to check the website to get a heads up on the available options and it displayed more than 20 in the same. When I went to the dealership, the sale guy was new (Just his 3rd day) and he wasn't able to fine the car. I don't blame him but if there was someone to help him, this process would have been a lot faster, especially with the labor day weekend rush. He was later assisted with someone to find what I was looking for and they said it was in other parking lot. So they asked me to wait so that they can bring the car to me. After about 30 min or so, they got back saying that car was stuck behind 2 cars so they couldn't get it and this time they asked me to come along. When we finally reached the lot they showed be a different trim to what I was looking for. After wasting so much time, we again got back to dealership. The Sr. Sale person said they were sold out for the model I was looking for and tried to sell me the 2019 model which had less incentives and higher price to the 2018's. He said let's work on the numbers and try to fit the 2019 within my budget. At this point, I didn't even test drive it. So I mentioned that and they took me for a test drive. After the test drive, I mentioned why I was considering 2018's and their website still showed the inventory available (within my budget). I took a screenshot of couple of them and showed it to them. Turns out the one's on the website were the ones without the panoramic sunroof. The sale person said you should see detailed specs to see if it has one and not just go by photos posted. I argued with his said if in photos you see a white car with black roof you are bound to say this has the panoramic sunroof. Even he agreed to that and later accepted the website was messed up. I actually ended up wasting 3-4 hrs in this entire process. More

Untrustworthy dealership I had contacted their internet sales department on a lease deal for a 2019 sorento. after coming to an agreement on the price, both the sales person I had contacted their internet sales department on a lease deal for a 2019 sorento. after coming to an agreement on the price, both the sales person and manager emailed me that they would make the deal happened, I drove 3 hours to get to this dealer. had to take time off work, had to take my kids with me on a long drive. once I get there, I asked for the sales person, who she said she will be there, the person up front said she is out today. I asked for the manager, I was told he is not available for at least a couple of hours. then another sales guy came up. I told him the story. he said the car you were told was just sold, even though I called right before I left and was told they have it and was on hold till I get there. spend 45 minutes driving through 3 of their lots to find another vehicle. eventually did. I told them the agreed price and that I had it in an email. he came back with another price wayyyyy higher than what we had agreed on. I tried to show them the emails, but they said " I don't care what the email says, this is the lowest I am going to go." I emailed the original sales person and manager and never got a response back from them. drove 3 hours back. waste of time at Cerritos Kia. very disrespectful and dishonest. will never deal or talk to them again. I have never seen so much dishonesty in all my life dealing with car dealers. More

Excellent Customer Service We had a wonderful experience buying our 2018 KIA Sedona LX. We had less than good credit but KIA of Cerritos found a way to finance our purchase at a We had a wonderful experience buying our 2018 KIA Sedona LX. We had less than good credit but KIA of Cerritos found a way to finance our purchase at an excellent rate, all things considered, Indeed the best deal is a good deal for all involved and we got the best deal for the best minivan on the market! More

Not a good experience. Salesman played the usual dealer games rather than just be honest about our questions. Ashley did a fantastic job, see her if you want help. We w Salesman played the usual dealer games rather than just be honest about our questions. Ashley did a fantastic job, see her if you want help. We went somewhere else the next day and purchased a similar vehicle with no hassle and a great price. Why can't these people "get it ? " We want to be treated fairly, and we are not stupid. More

I went out to try to buy a new optima but the sales person I went to buy a Kia optima and the sales person had little or no knowledge about cars....she could not find me the car I wanted . She wanted to sel I went to buy a Kia optima and the sales person had little or no knowledge about cars....she could not find me the car I wanted . She wanted to sell me one that I did not want...one that was overpriced...and she did not even try to help me More

Lack of professionalism I took my Niro Saturday for the 1st time maintenance my appointment was at 8:45, we arrived 8:30am the service man advises me it could take up to 2 ho I took my Niro Saturday for the 1st time maintenance my appointment was at 8:45, we arrived 8:30am the service man advises me it could take up to 2 hours. At 10:00am, I asked him to verified my cell number, I was going to take the van to the mall. he was on the net searching for Dogs, not once did he look up to maintain eye contact. I also asked him if it was a normal waiting time of 2 hours, and he replied yes, we have over 120 cars having an appointment which does not cut the waiting time. At 11:56 am I received a text car was completed. We returned and found my car with scratches on the passenger door and door behind the passenger I advised one of the service men and he brought the Service Advisor ( Lee Kahl), he came out with a condescending attitude without even listening to what I was explaining he proceeded to tell me it was my nails and that the car was dirty how would I know about the scratches; I emphasized that it is my car and I take care of it, I would know if any scratches were there. I also pointed to him that there were towels threads on the driver side door and he continued to tell me it was a complimentary car wash. Which I understand complimentary but that doesn’t authorize dealer personal to damage or not perform the job to their best. At that point, I request to speak to his supervisor, he rushed to go to his supervisor office which I followed. Immediately he told the supervisor I accused the dealership of scratching my car and it was my nails. I explain to the Manager my car had no scratches prior to the service, and it was done at the dealership. The Service Advisor continued saying how would I know the car was dirty, yes the car was dirty it had rained a couple days before and I did not clean the car because I knew there was a cleaning included with the service. The Service Manager offered a buffing of the paint to eliminated the scratches and It can only be done Monday through Friday from 8am to 3pm. That is great however I now have to take a day off to have my car buffed out due to incompetence of the service department. I am extremely dissatisfied not only with the service but more with the arrogance of the Service Department Lee Kahl his arrogance, and lack of customer service is at his highest. More

Never have i ever had such a horrid experience With these words in truth that I express, my definite goal is only to convey truthful event’s so that my experience may be heard by any and all future With these words in truth that I express, my definite goal is only to convey truthful event’s so that my experience may be heard by any and all future EV Consumers and certainly any and all future KIA OF CERRITOS Consumers. In December 2016 I Timothy Wickramasinghe purchased a 2016 KIA SOUL EV From KIA Of Cerritos I would like to recall the exact day I made the purchase. After 7 Hours inside the dealership my deal was finally ready and my pregnant girlfriend as well as my mother and myself could be on our way back home to Victorville CA in my brand new $38,000 KIA SOUL EV. The address of the dealership for clarification and precision is 18201 Studebaker Rd, Cerritos, CA 90703. After a relentless effort from the dealership to acquire the necessary paper work after hours and hours of waiting for them to prepare my vehicle, we finally could leave, the information provided by the dealerships was most certainly inaccurate and completely provided solely for their benefit to ensure my purchase of the vehicle, the miles in which my vehicle would travel and the time in which it takes my vehicle to charge was mot certainly not accurate and furthermore rather lack of information was provided, The dealership agent told me my vehicle would go 130 miles on a full charge, they also told me that my vehicle would take 30 minutes on a super charger 3-6 hours on a medium charger and around 9 hours to charge at home, it take 36 hours to charge at home it takes 9 hours to charge on a medium charger, my vehicle only goes 100 miles on a full charge. The manager in charge of my deal also promised me over the phone that there dealership would “ see what they can do in regards to a portable charger retailing at $599.99.and till this day thinking of their banner across their sales room floor screaming ‘Your 100% satisfaction” is merely just a banner they use as a selling tool, there really is no motive for them other then to close deals and pound people into vehicle’s whichever and however they see fit. As I express my frustration through this review I stray from the very first day I purchased the vehicle, and I have not yet explained to you the finance arrangement of my deal, we will most certainly get there. As we left the dealership I was informed that I would most likely have to charge again before I could make it up the Cajon pass so we found a super charger through EV GO service in which we could drive safely to and charge. We then left the dealership in excitement of my brand new $38,000 electric vehicle and ventured on to the first charge spot, when we arrived to the dealership we noticed an error code on the super charger machine, it was out of order… with only 20 mile’s we had to convince the dealers to initiate a charge with there special dealership card as I did just purchase the vehicle that very same day, they used this special Rfid card to initiate a charge on the ssc charger which charges at a lot slower rate then the chademo charger. Estimated charge time for a complete charge was around 7-10 hours, sitting in the car with my pregnant lover and my mother for several hours pulling up Google maps to see the mileage distance from home, this all I should have took as a sign my mistake to not drive the car back right away, I just wanted to get my mom and my pregnant girlfriend home, so we charged up to about 45 miles which the next charger up the hill was about 30+, we tried to make it up the Cajon pass and the car died on us. Imagine being in a vehicle with your lover pregnant with your son and your mother in the back seat after spending all day to purchase a $38,000 and only to die and risk your family’s life on the very busy and dangerous Cajon pass. We then realized it’s in our best interest to tow the vehicle home, luckily 5-year roadside assistance. But as I attempted the first phone call the lady was so rude and providing me with information stating that there was no record of my purchase, I then had to explain my situation and either the call got dropped or the lady hung up on me, I then again called roadside assistance relentlessly to get them to help and after expressing to them that I would take the time to reflect this experience with KIA corporate the BBB and any respective parties they decided to help. But imagine that… take the time to imagine what if we were hit by a diesel when that car died what if my family was harmed!!! I thank god for his protection on this day and I truly scarred my mother and girlfriend by the horrid environment they found themselves in with me, something that could have and most certainly should have been a beautiful celebration and or a wonderful experience was most certainly a life changing experience and a horrible experience. My car note is $708 a month for a 2016 KIA SOUL; the advertised cost of my deal was $499.99 at a rebate of $14,500. They wrote me a check for $9,500 they promised me the check within 4 weeks. It took them close to 2 1/2 months. A few day’s later I contacted the dealership with major concerns as to the damage they caused my vehicle by removing the plastic coverings with a razor, there are still small plastic spots around my car with repeated razor slashes particular around the remaining plastic patches, they told me to bring it in…. let me now clarify the reality of the charging rates and time. On a super chademo charger my vehicle will take 50+ minutes to charge and I will have to initiate several charges in order for it to get to 100 miles due to a ‘safety mechanism’. I pay 10c a min plus $15 a month just for EV GO charge my bill is around $120 with my usage, so in order to safely make a trip to Cerritos from where I live it would take more then 2 hours to get there and more then 2 hours of charge time, and this is just to get there… coming back would be a bit longer. So the consideration is truly not there, but how can we blame people for things in which they do not know. Also I had to find the charge points on my phone it took them six months to send the $500 SD card cause they did not want to “loose it in the mail”. The list goes on of all the hardship that I have had to take on because of this vehicle, I have sent emails to contact the manager of the dealership in regards to my dissatisfaction and my struggle as an electric vehicle consumer but ultimately with no response, there are in fact many particular and important points I have left out of this review ultimately because I have addressed all information to the necessary parties such as the better business bureau and also have teamed up with several news cast’s whom have very high expectation of my formal in depth review of my experience purchasing a 32,000$ KIA soul for $38,000. More