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Kia AutoSport Columbus - Service Center

Columbus, GA

4.7
363 Reviews

363 Reviews of Kia AutoSport Columbus - Service Center

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August 17, 2022

I took my car in after an accident they didn’t inspect the entire car and a few months later I had to get a whole new transmission on a 2021. General manager was rude and not helpful at all. More

by MichelleM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melanie Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew "Drew" Klementovich
Aug 20, 2022 -

Kia AutoSport Columbus responded

Thank you for your feedback Ms. McMichael. As we discussed previously, your vehicle was originally presented to us 03/04/22 with a tire issue from impact. We corrected your concern and you drove 7,311 miles and 3.5 months before returning to the dealership with a completely different issue. Your vehicle had experienced another impact causing your transmission to be run out of fluid and failing, your oil pan was damaged, your splash shield was damaged, and your transmission mount was damaged. If all of this damaged was from the original impact, how would your vehicle have driven 7,311 miles. When we presented this to you, you became extremely irate with us, using fowl language and yelling. You even hung-up on us and we continued to try and reach you. At that point you asked us to contact your insurance company, which we did for you, and continued with repair. We are happy to assist you but no one here, including management, deserves to be yelled and cursed at. I think if we are unable to satisfy you or you are dissatisfied with management or by the service we provide it would be best for you to seek assistance from another Kia dealership. Melanie Lee General Manager mplee@kiaautosport.com 706-341-4421

August 03, 2022

Awesome the service was great the service people professional The waiting area was clean. Good More

by billiepot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yusef Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Kia AutoSport Columbus responded

Thank you for your kind words and feedback, it means the world to us. We will continue to walk the extra mile to exceed your expectations. We are thankful for you and your business. If you ever have any questions or concerns, please let us know.

July 26, 2022

The service department is wonderful and always on schedule. They meet your every need and keep you updated on progress. More

by Cghardy61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Kia AutoSport Columbus responded

Thank you so much for your review! We are so glad to hear that we met all your needs. We take pride in our customer service, if there's anything else we can do, please let us know.

July 25, 2022

Professional service every phone call or visit. Each team member are friendly and provide excellent customer service. More

by Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yusef Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew "Drew" Klementovich
Aug 01, 2022 -

Kia AutoSport Columbus responded

Thank you, Anderson for the 5 star review! We are happy that you are happy. We are looking forward to your next visit. We take pride in our customer service, if there's anything else we can do, please let us know.

July 23, 2022

Have been having the service on my Kia’s done here for over 6 years - excellent customer service and support! More

by ventiaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Kia AutoSport Columbus responded

Thank you for the 5 star review! We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help. We are thankful for you!

July 14, 2022

Busy Service Dept, (the only one in our area that actually had qualified techs) but they were efficient, honest and upfront about expectations for work and time frame. Able to verify my issue was c More

by Bobbieyandell
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JAMES (JIM) ORR
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Kia AutoSport Columbus responded

Thank you for leaving this wonderful review! We are thrilled to hear that James took such great care of you during your visit with us. We strive to provide our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we hope to see you again!

July 12, 2022

This dealership is honest and knowledgeable about any problem you have with a Kia Vehicle. More

by pearlmitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Arevalo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zowey Karweik
Jul 15, 2022 -

Kia AutoSport Columbus responded

Thank you so much for sharing your experience with us! We will continue to walk the extra mile to exceed your expectations. We are thankful for you and your business. If you ever have any questions or concerns, please let us know.

July 09, 2022

James Orr was very professional and pleasant. Everyone at the dealership spoke to me, opened doors and made me feel welcomed. More

by Rhc04212063
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JAMES (JIM) ORR
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Kia AutoSport Columbus responded

Here at KIA our goal is to create a welcoming environment for our customers. We are glad to have you here and are thrilled to hear that James took such great care of you during your visit with us. If there's ever anything we can do, please reach out!

July 06, 2022

People were kind and courteous and very helpful in answering questions what my car needed! More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Kia AutoSport Columbus responded

Thank you for the feedback! We are thrilled to hear that you were taken such great care of you during your visit with us. We strive to provide our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we hope to see you again!

June 03, 2022

Awesome customer service. My advisor was Drew. He was very professional and helped me with questions I needed answered. My Kia was serviced in a very few minutes. I was very h More

by fayec1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew "Drew" Klementovich
Jun 04, 2022 -

Kia AutoSport Columbus responded

Thank you, for the 5 star review! We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help. We are thankful for you!

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