Kia AutoSport Columbus - Service Center

BAD CUSTOMER SERVICE AT SERVICE CENTER I live about an hour from Columbus GA and I first discovered this KIA location about 6 months ago. It is a bit farther for me to drive, but upon the I live about an hour from Columbus GA and I first discovered this KIA location about 6 months ago. It is a bit farther for me to drive, but upon the first visit I was very pleased with the customer service, friendliness and organization of the entire service department. I was so impressed that I changed locations from the Albany to this particular store. I visited the store to get an oil change on today April 10, 2014 and everything was going pretty well...my husband made the initial contact with the service personnel. We were waiting and I had to get some items out of my car so I approached the desk to get the key from the personnel that were standing behind the counter. Upon arriving at the desk three persons were talking behind the desk and it seemed to be personal, but I politely waited until they finished their conversation. I stood there about 2 or three minutes and waited patiently for them to address me to see what I needed. After they completed their personal conversation I expected them to say something to acknowledge that was standing there, but they proceeded to look down and didn't even acknowledge me. I became irritated and stated to them that I had been waiting and that it was very rude of them not to acknowledge me the customer. The one man MR. JEROME SHEATS spoke out and said to me in a very rude way..."Well I was getting ready to go to lunch" as if me being there somehow irritated him. I told him that he probably should go since he had such a rude attitude. He just acted like he could "care less" about helping the customer (me) out. He just left and walked off. I really expected an apology or something like ..."I'm sorry mam, I'll be right with you, or sorry for not getting to you quicker" or something or just an apology for his rudeness, but he seemed to act as if he owned the place and it didn't matter. I began asking who the Manager of the store was and some did not even know his full name, which I though was rather strange. After about 10 minutes of searching for the general manager Mr. Ed Braun ( I even asked them to call him) he finally appeared and I explained the matter to him. He said he would speak to the man, but I got the impression that he wasn't going to do so. Later on I spoke with one of the managers of the service department and informed him, Mr. Kellly Facer, what happened. I told him I would not be coming back to this location as I was not treated well. He asked me to come back and he was the only one that really seemed to care about the customer. I hope that no one else has to go through this sort of treatment. I really don't know what happened to the staff I met a few months ago that treated me courteously and with kindness. I plan to write a letter to as many people as I can about my negative experience there and the rude treatment of Mr. Jerome Sheats. Mr. Sheats...you should really be ashamed of yourself...you should definitely not be in a position that deals with the public. You are a negative to the good name of KIA! More

they are very friendly. they helped me. the service was a lot faster than what they told. I will continue to have my car serviced here. lot faster than what they told. I will continue to have my car serviced here. More

When I bought my Kia Sorento I was so excited! I did all my research and found Kia autosport had the best package deals. I got my first seven oil changes free, tires for life, and a $50.00 dollar gas card. my research and found Kia autosport had the best package deals. I got my first seven oil changes free, tires for life, and a $50.00 dollar gas card. First off, I never received my gas card (this should had been my first clue), next my head liner started coming down, when I took it in to have it replaced the service dept. said it would take 4 hours. I had to get a rental (which they did pay for, but that is besides the point) and leave my car overnight. Then when it was time to get new tires, they said they could not honor this offer because I did not have all of my services done at that Kia dealership. I live 2 1/2 hours away. I have all documents to prove I have taken care of my vehicle and done all required maintenance to keep my Kia in tip top shape. I can't tell you how disappointed I am in Kia Autosport. Never again will I be fooled with such empty promises. I should have went to the dealership that was 20 minutes from my house, maybe they would have honored the deals that were agreed upon the purchase of the new vehicle. If you do decide to buy a vehicle from them BEWARE! Read all the fine print, make sure there are no hidden little rules, that you might need to know so they can have any opportunity to back out of any agreement that you have with them. More

I was told by the service dept that my Optima was due for its 30,000 miles check up. The charge? $540.00. I asked what service would be performed and in addition to the regular service they would replace t its 30,000 miles check up. The charge? $540.00. I asked what service would be performed and in addition to the regular service they would replace the transmission fluid and clean fuel injectors. The manual states that this should be done at 60,0000 miles. This service should cost about $100.00. Do not get sucked into the "Tires for life". By the time you pay for the additional changes of rotating 2 set could be bought because THEY decide when you need them. The service dept could not fix my transmission that was shifting incorrectly. I had it there twice without any luck. I took it to another dealership and was fixed in about an hour. I bought my card from Kia Autosports and have move to this dealership for service. More