Kia AutoSport Columbus - Service Center

Theft of Personal Property while Kia was Serviced On September 6, 2016, I called (because I live 45 minutes away from the dealerahip) the service department at Kia Autosport of Columbus, GA regardin On September 6, 2016, I called (because I live 45 minutes away from the dealerahip) the service department at Kia Autosport of Columbus, GA regarding the malfunction light on my 2013 Kia Sportage. I noticed that my Kia wasn't accelerating properly & from Kia Forums online, they indicated that the vehicle shouldn't be driven long(following the light coming on)-because it can serious damage & may even just stop operating without any warning. I told them about the light & that I needes to get it serviced asap because me & my husband were leaving for vacation that weekend. The service departments' secretary toldme the earliest she could get me in was on Thursday; however, that also meant I wasn't able to use my kia until I drove it over to get it serviced. When I expressed my concerns of such a late service appointment, she had the service manager, Kelly Facer call me.When Mr Facer called me, he was very rude & belittling.He told me Thursday was the earliest they could fit me in.However, if I wanted to drop off my car, they could possibly get it sooner.He then asked me if I was going to drop it off?I told him I had to find a way to get back home(45min away).To my answer he replied in a very rude manner that i would have to figure it out & that he couldn't help. In order to get my Kia serviced, to prevent serious damage, my husband had to take off work to come pick me up. I quickly grabbed a few neccesaties out of my Kia & left it there. On September 9, 2016, I returned to pick my Kia up. They repaired the problems (malfunction light & passenger side window) & I was less than satisfied, but glad to be on my way. However, when I got to my Kia, I saw that my husband's Costa Brines(only a week old) Sunglasses with case & all where missing. I immediately went in to ask the service employee, Mr. Jerome Sheats to check the back for my husband's sunglasses were missing.He came out to my Kia & checked to make sure they weren't moved when they were working on my passenger window. He then went to check with the technician. After he spoke with the technician, he told me tjey would watch survellience videos to see what happened. I was apologized to & told they would get with me soon. I felt completely violated. My husband's glasses were stolen when I brought them service & trusted them. My husband was very upset for numerous reasons, but mostly because I was so upset. My husband called & spoke with Jerome & he too, was apologized to & told they would get back with him around Monday or Tuesday., after they watched the videos. Oddly enough, Mr. Jerome said he knew his technician didn't do it & that it could have been a customer. He said customers are all in the service area & if one of the customers got in the vehicle they would see it on the video. I was very upset about the possibility of a random person going through my Kia.I left my keys with the service department (let me note the keys are used to lock & set the alarm).Why would anyone have access to my personal property within my Kia?Does my personal property not matter at all to this dealership? And to think my vehicle was there, overnight. Someone could have taken everything, invluding my vehicle.Such disregard on the dealerahip's part. We were on vacation & we patiently waited to hear back from Kia Autosport. After Tuesday past, my husband called the dealership & was told they were atill reviewing the videos.We understood to a certain extent because they were having to watch over 72 hours of surveillence video from multiple videos. However, we never recieved a call back from anyone. We left a couple of voicemails on Kelly Facer's work voicemail, but still kot reply. On September 20, 2016, I called the dealership & was transferred to Kelly Facer's extension where I was hung up on. I called back & left yet another voicemail with Kelly Facer. After being ignored &/or obvisoully avoided, I called the 1-800 Kia Customer Assistance Center. I reported the incident to them & told them I didn't want it to go so far as to file a police report, but if I didn't get an answer about my stolen property, I would do so. I just received a call from the cstomer representative from the Kia Customer Assistance Center & he told me he spoke with the service department directly. He was told they hac reviewed the video & saw nothim suspicious, the technician said he didn't see any sunglasses in the car when he worked on it. Wow!They basicalky just called me a liar.I know they were in the passenger side door because that is where they were kept(for the entirety of their 1 week life since we had them). I feel not only violated, but also taken as a fool. I trusted my vehicle with this dealership & I have been greatly taken advantage of in many ways. They were rude when I tried to set the appointment up for a serious repair.They ignored us when we tried to get updates on what they were doing to find out whom stole our property.Now, I am in a position to forfeit my tires, wipers, oil changes for life(which doesn't affect the dealership, but it was a huge buying factor when I got the Kia).However, if I continue to return to this dealership, I cannot trust anyone with my vehicle unless my eyes are on it constantly or each time I take it in for service, I chance losing more & more stuff(unless I take everything out every time I take it in).Neither option seems feesible. Way to go Kia Autosport for Not taking Accountability of your employees, nor your customers, nor the vehicles you service. Not a good selling point for returning customers. I hate that I can't trust them with my Kia.My trust has been stolen & I am too weary to continue service (Without eyes on everything they do to my Kia) with Kia Autosport of Columbus, GA. More

The guys and Frankie wanted to help me. The guys are awesome and spent a lot of time helping me. Frankie went above and beyond .Everyone seemed to really want to help me. The guys are awesome and spent a lot of time helping me. Frankie went above and beyond .Everyone seemed to really want to help me. More

Service department I purchased my 2016 Sorento in march. The buying experience was ok. The service department doesn't keep you informed as to why it take more than a hou I purchased my 2016 Sorento in march. The buying experience was ok. The service department doesn't keep you informed as to why it take more than a hour for a scheduled appointment for servicing. I was told that each time of servicing they would clean,wash and vacuum the vehicle. As of this date that hasn't been done either they don't have enough personnel in the service to do what they need to or they need to hire less salesman and more service people. The main selling point was free tires for the life of vehicle, providing all service is done there. Who wants to take half a day for a simple air check on a tire? I purchased a new vehicle from another local dealership and the service after the sale want great.People please check out the service department before signing on the bottom line.I have some phone calls and letters to write. More

Awesome I'm a widow of 2 years, I'm use to going in to a business and being treated like I know nothing. The KIA people treated me like a person and answered I'm a widow of 2 years, I'm use to going in to a business and being treated like I know nothing. The KIA people treated me like a person and answered all my questions. I'm very happy so far. I will see what happens in the years to come. More

Worst service department in Columbus ga Took truck after 2 days of purchase for a knoc . The service manager said he didn't hear anything and it operated as normal. I left there department Took truck after 2 days of purchase for a knoc . The service manager said he didn't hear anything and it operated as normal. I left there department and took it to another shop where the repairs totaled 2 gran . Truck had bad lifters and timing chai . Called KIA and the service manager still says he never heard anythin . This place is the biggest joke in Columbus ga. They will not help me in anyway at all even though they miss diagnosed my big proble . The service department cares nothing about their customers nor their cars. If your looking for any work done I'd look eslwhere or at least drive down to the closest kindergarten and let the kids that can hear a knock diagnose it. Never again in my life will I step foot nor recommend anyone to this service department. More

Service department is a joke! The whole department is rude from the people At the desk to kelly the service manager. I wish I would of went to Nissan as I was warned they don't ca The whole department is rude from the people At the desk to kelly the service manager. I wish I would of went to Nissan as I was warned they don't care of their customers once you actually buy a car from them. More

My 2007 Kia Sorento I bought a Kia Sorento (showcar) new in 2007 and have had all the maintenance and repairs done at Kia in Columbus. I have always received kind and cou I bought a Kia Sorento (showcar) new in 2007 and have had all the maintenance and repairs done at Kia in Columbus. I have always received kind and courteous service. The repairs were completed in a timely manner and costs were reasonable. I have been impressed with the service that I have received that I just purchased a 2016 SX in addition to keeping the 2007 which my daughter now drives. Keep up the good work. More

LIfetime Tires is a Joke We bought two Kias because of the Lifetime tires. We got our service done like clockwork every time it was due. So what happened when the tires needed We bought two Kias because of the Lifetime tires. We got our service done like clockwork every time it was due. So what happened when the tires needed to be changed. They said we missed an alignment. Well if they didn't tell us we needed one we wouldn't have known that we needed it. Then just when we came in for an oil change the mechanics changed the station on our satellite radio. Tell me why would the service tech need to change the channels on a radio for an oil change? More

Recently purchased a 2013 Kia Optima overall satisfied with the sales person. He was very informative and very helpful throughout the process. Had the car exactly 3100 miles wife was driving to work and p with the sales person. He was very informative and very helpful throughout the process. Had the car exactly 3100 miles wife was driving to work and passenger mirror falls off. Called the dealership it was covered under warranty dropped vehicle off at body shop myself it was easier for us. Received the car back the same day Kia Service techs picked up the vehicle and supposedly inspected the work. Mirror had paint runs in it, wrong color white, bubbles in paint, paint was chipped in two spots but the service tech inspected all this. Here it is 3 weeks later and mirror is still not fixed and the service tech is worried about his survey I did. If it's terrible an unacceptable work and you accept thus work I will rate your customer service and technical skills as such. Bottom line if you put your vehicle in for service ensure you get it in writing, know who your techs are and check, recheck, check and recheck behind them. They are about the survey not the customer he even spoke of this on the phone. You blasted me on a survey before giving me an opportunity to fix it. You had the chance your lack of knowledge and attention to detail results in an F because it was poor work and you accepted deal with the survey. Fix the customers car. More