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361 Reviews of Kia AutoSport Columbus - Service Center
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August 04, 2015
My 2007 Kia Sorento I bought a Kia Sorento (showcar) new in 2007 and have had all the maintenance and repairs done at Kia in Columbus. I have always received kind and cou I bought a Kia Sorento (showcar) new in 2007 and have had all the maintenance and repairs done at Kia in Columbus. I have always received kind and courteous service. The repairs were completed in a timely manner and costs were reasonable. I have been impressed with the service that I have received that I just purchased a 2016 SX in addition to keeping the 2007 which my daughter now drives. Keep up the good work. More
by Gstar1517
Employees Worked With
All service employees
July 02, 2014
LIfetime Tires is a Joke We bought two Kias because of the Lifetime tires. We got our service done like clockwork every time it was due. So what happened when the tires needed We bought two Kias because of the Lifetime tires. We got our service done like clockwork every time it was due. So what happened when the tires needed to be changed. They said we missed an alignment. Well if they didn't tell us we needed one we wouldn't have known that we needed it. Then just when we came in for an oil change the mechanics changed the station on our satellite radio. Tell me why would the service tech need to change the channels on a radio for an oil change? More
by jstombstone44
Employees Worked With
Brenda Nappi
April 11, 2014
BAD CUSTOMER SERVICE AT SERVICE CENTER I live about an hour from Columbus GA and I first discovered this KIA location about 6 months ago. It is a bit farther for me to drive, but upon the I live about an hour from Columbus GA and I first discovered this KIA location about 6 months ago. It is a bit farther for me to drive, but upon the first visit I was very pleased with the customer service, friendliness and organization of the entire service department. I was so impressed that I changed locations from the Albany to this particular store. I visited the store to get an oil change on today April 10, 2014 and everything was going pretty well...my husband made the initial contact with the service personnel. We were waiting and I had to get some items out of my car so I approached the desk to get the key from the personnel that were standing behind the counter. Upon arriving at the desk three persons were talking behind the desk and it seemed to be personal, but I politely waited until they finished their conversation. I stood there about 2 or three minutes and waited patiently for them to address me to see what I needed. After they completed their personal conversation I expected them to say something to acknowledge that was standing there, but they proceeded to look down and didn't even acknowledge me. I became irritated and stated to them that I had been waiting and that it was very rude of them not to acknowledge me the customer. The one man MR. JEROME SHEATS spoke out and said to me in a very rude way..."Well I was getting ready to go to lunch" as if me being there somehow irritated him. I told him that he probably should go since he had such a rude attitude. He just acted like he could "care less" about helping the customer (me) out. He just left and walked off. I really expected an apology or something like ..."I'm sorry mam, I'll be right with you, or sorry for not getting to you quicker" or something or just an apology for his rudeness, but he seemed to act as if he owned the place and it didn't matter. I began asking who the Manager of the store was and some did not even know his full name, which I though was rather strange. After about 10 minutes of searching for the general manager Mr. Ed Braun ( I even asked them to call him) he finally appeared and I explained the matter to him. He said he would speak to the man, but I got the impression that he wasn't going to do so. Later on I spoke with one of the managers of the service department and informed him, Mr. Kellly Facer, what happened. I told him I would not be coming back to this location as I was not treated well. He asked me to come back and he was the only one that really seemed to care about the customer. I hope that no one else has to go through this sort of treatment. I really don't know what happened to the staff I met a few months ago that treated me courteously and with kindness. I plan to write a letter to as many people as I can about my negative experience there and the rude treatment of Mr. Jerome Sheats. Mr. Sheats...you should really be ashamed of yourself...you should definitely not be in a position that deals with the public. You are a negative to the good name of KIA! More
by gloria1961
Employees Worked With
Mr. Jerome Sheats
November 22, 2013
Recently purchased a 2013 Kia Optima overall satisfied with the sales person. He was very informative and very helpful throughout the process. Had the car exactly 3100 miles wife was driving to work and p with the sales person. He was very informative and very helpful throughout the process. Had the car exactly 3100 miles wife was driving to work and passenger mirror falls off. Called the dealership it was covered under warranty dropped vehicle off at body shop myself it was easier for us. Received the car back the same day Kia Service techs picked up the vehicle and supposedly inspected the work. Mirror had paint runs in it, wrong color white, bubbles in paint, paint was chipped in two spots but the service tech inspected all this. Here it is 3 weeks later and mirror is still not fixed and the service tech is worried about his survey I did. If it's terrible an unacceptable work and you accept thus work I will rate your customer service and technical skills as such. Bottom line if you put your vehicle in for service ensure you get it in writing, know who your techs are and check, recheck, check and recheck behind them. They are about the survey not the customer he even spoke of this on the phone. You blasted me on a survey before giving me an opportunity to fix it. You had the chance your lack of knowledge and attention to detail results in an F because it was poor work and you accepted deal with the survey. Fix the customers car. More
by garbage
Employees Worked With
Jerome
March 01, 2013
When I bought my Kia Sorento I was so excited! I did all my research and found Kia autosport had the best package deals. I got my first seven oil changes free, tires for life, and a $50.00 dollar gas card. my research and found Kia autosport had the best package deals. I got my first seven oil changes free, tires for life, and a $50.00 dollar gas card. First off, I never received my gas card (this should had been my first clue), next my head liner started coming down, when I took it in to have it replaced the service dept. said it would take 4 hours. I had to get a rental (which they did pay for, but that is besides the point) and leave my car overnight. Then when it was time to get new tires, they said they could not honor this offer because I did not have all of my services done at that Kia dealership. I live 2 1/2 hours away. I have all documents to prove I have taken care of my vehicle and done all required maintenance to keep my Kia in tip top shape. I can't tell you how disappointed I am in Kia Autosport. Never again will I be fooled with such empty promises. I should have went to the dealership that was 20 minutes from my house, maybe they would have honored the deals that were agreed upon the purchase of the new vehicle. If you do decide to buy a vehicle from them BEWARE! Read all the fine print, make sure there are no hidden little rules, that you might need to know so they can have any opportunity to back out of any agreement that you have with them. More
by cheriehayes
Employees Worked With
Wayne
February 16, 2012
I was told by the service dept that my Optima was due for its 30,000 miles check up. The charge? $540.00. I asked what service would be performed and in addition to the regular service they would replace t its 30,000 miles check up. The charge? $540.00. I asked what service would be performed and in addition to the regular service they would replace the transmission fluid and clean fuel injectors. The manual states that this should be done at 60,0000 miles. This service should cost about $100.00. Do not get sucked into the "Tires for life". By the time you pay for the additional changes of rotating 2 set could be bought because THEY decide when you need them. The service dept could not fix my transmission that was shifting incorrectly. I had it there twice without any luck. I took it to another dealership and was fixed in about an hour. I bought my card from Kia Autosports and have move to this dealership for service. More
by gillausman
Employees Worked With
Service dept
June 18, 2011
We bought a car about months ago. I am not please with the service there. We had a tire that kept loosing air. We have been there twice,so far the tire is still leaking air.The tech there was suppose to h the service there. We had a tire that kept loosing air. We have been there twice,so far the tire is still leaking air.The tech there was suppose to hav the tire fixed. They said they order another tire Tuesday morning, still havent heard from them. There sevice is slow,took two hours Tues. morning. Time before that an hour and a half. I forgot how long before that,I know it was awhile.What makes me really mad I had an appointment for 9 that morning.I schedule this appointment three months ago.Also I had to get my tires rotated, when my son was putting air once again in the tire that they was supposely be fix he noticed the tired was not rotated.We had to pay to get rotated.If I had to do it all over again I would not have gotten a car there.I will not get another car there again.I wouldnt recommend anyone to buy one there. I would tell them to used another dealership.I wish they would just take the car back. More
by angela63
Employees Worked With
Jason
December 01, 2009
I took my Rio in for service. When I went to pick it up, the radio was gone and the dash was torn out. It was obvious that it had been left out there with the doors unlocked. Of all the cars on the lot, min the radio was gone and the dash was torn out. It was obvious that it had been left out there with the doors unlocked. Of all the cars on the lot, mine was the only one broken into. The Service Manager and the General Manager told me they were not responsible, even though it was in their fenced in service lot. They want my insurance company to pay wich means I'm out $500 for the deductible. They never even said sorry. More
by cecalle
Employees Worked With
Gloria Robinson and Ed Braun
May 11, 2009
I brought my Kia Sorento for a battery checkup because I was having problems starting it and had to be jumped by my neighbor. Arrived 3rd at the dealership and everyone else that came after me got serviced was having problems starting it and had to be jumped by my neighbor. Arrived 3rd at the dealership and everyone else that came after me got serviced and it was past noon and I was still there. I was at the dealership door waiting to open at 8:00 and still made 3rd. Needless to say, when I addressed the issue to the service rep he said he was behind and short handed and asked if I wanted my vehicled pulled out of the shop...after 5 hours of waiting there?? U must be crazy. I demanded to speak to the dealer manager and explained the situation. He said the same exact thing. I said to him, this is by far the worst customer service I have ever received anywhere. He then had someone check the battery. yes, the battery only takes less than an hour to check for a charge, yet 5 hours had passed and they had not even looked at my vehicle. Anyways, they decided that my 5 hours wasted was only worth 1 mere oil change for free. They ended up selling me a no-name battery for $115 when I could have gone to Sears and gotten a Die hard battery for less than $69. Well, I was already there and aggravated so I got my battery, my oil change and left. I told the manager that I would rather drive 90 miles to Atlanta to have my car serviced than come back to his shop. He did not seem to care. I filed a complaint with the BBB to no result. Just so that I did not have to deal with Kia Autosports of Columbus, GA, I traded in my Kia for a Mazda and never had any problems ever since. I was a very loyal Kia customer, and I loved my Sorento but these people in Columbus don't care about anything but selling you a car. After that if there is anything wrong good luck to you. I have not looked back ever since. I hope you think about it before you make your purchase and go to LaGrange Toyota for your next vehicle. They treated me like royalty there. More
by ramille1
Employees Worked With
Shop Manager and Dealer Manager
