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Kia AutoSport Columbus - Service Center

Columbus, GA

4.7
363 Reviews

363 Reviews of Kia AutoSport Columbus - Service Center

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August 11, 2020

We were able to drop in without an appointment and the car was repaired before the end of day. They replaced my engine cover after my child ran over an object in the road. More

by Anne
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yusef Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BJ Olivares, Shanae Collins
Aug 11, 2020 -

Kia AutoSport Columbus responded

Thank you Anne! I'm glad to hear our team was able to accommodate your needs without a scheduled appointment. We're glad we earned your such a nice review of our team and thank you for taking time to rate us on Dealerrater.com. I appreciate your business and your feedback! Melanie Lee General Manager mplee@kiaautosport.com 706-341-4421

August 02, 2020

Long Wait Times but to be Expected I dred getting an oil change because I know that I'm going to be there all day! The only bright side is seeing Mr. Yusef Johnson! He is such a smiling More

by kimbroughkia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Yusef Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey JJ Stinson
July 31, 2020

I should not have had to tell them that my 2018 Kia was still under warranty. They tried to sell me a $265 battery. I bought the car there and it only has 17,000 miles on it. Buyer BEWARE. More

by Callahan6201
Recommend Dealer
No
Employees Worked With
Brenda Nappi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Kia AutoSport Columbus responded

Thank you for taking my call to discuss your recent issue with your battery. As we discussed we are in the process of hiring and training additional team members to make sure that mistakes like this don't happen again. Sometimes in the rush we miss a step and the battery warranty validation step was skipped in this case. I'm glad we were able to address this before you left and we were able to take care of the battery for you. Again, I apologize for the error and I'm glad we had the opportunity to discuss this visit. Thank you for your business and thank you for taking the time rate us on dealerrater.com. Melanie Lee General Manager mplee@kiaautosport.com 706-341-4421

July 28, 2020

Outstanding service done in a timely matter. I took my Suzuki for a service recall and I am very satisfied with the service provided by Kia AutoSport Columbus. Very courteous and professional staff. More

by Very satisfied customer
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Facer
July 27, 2020

Yusef was so helpful and kind Yusef was wonderful - he was helpful and kind when I arrived for my appt, and made sure the work was done to my satisfaction. He wore a mask for our c More

by Margaret S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yusef Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2020

I had the best car buying experience. Everyone was patient with all of my questions and gave me the price I wanted. Everyone made me feel comfortable. I wasn't sure I coukd get what I wanted but they More

by tamicikowilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Laster III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yusef Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray, Lanton Kyle
July 22, 2020

I was treated as if my business were the most important thing to them. Go here, not Auburn for a car and the service dept. is great! More

by simonpure.dn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shanae
July 21, 2020

My experience with kia usually be great but this time no one called and told me my vehicle was ready. I stood there no one acknowledged me, then I got the attention of an employee he was very helpful More

by gent38lori
Recommend Dealer
Yes
Employees Worked With
Yusef Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2020

Very efficient and informative on what is going on with your car. During this time of social distancing, they had the waiting area well equipped. Shuttle service was very helpful. More

by Emjay
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2020

Yusef and Brenda, treat me like family an always smiling. Best of all they know my name as if I was family. I really enjoy the time there. Thank you More

by Cowboy
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yusef Johnson he needs 10stars, Kelly Facer
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